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Microsoft Reports & Reviews (630)

Victim Location 48706
Total money lost $1,100
Type of a scam Tech Support

My daughter received a phone call from "Microsoft" regarding a credit to her account from a problem she had with her computer a few months ago. And her being a college student, she gave them her information and they transferred $1100.00 from her savings to her checking and then scammed it out of her.

Victim Location 67213
Total money lost $100
Type of a scam Tech Support

I received a phone call on Friday, October 13, 2017, threatening that my computer would be disabled if I did not return the call. I immediately called the phone number 1-800-716-5818, and was told that in order to ensure that my computer would be protected, I needed to purchase a $100 I-tunes card. "He said, if they don't have a $100, you can get two $50 ones.' I did as he instructed and came back and gave him the information as he requested. He then stated that, "That card does not work on your computer. You will need to go back and pick up two $50 cards." It was then that I became aware that this was a scam. I disconnected the call and I have been harassed by the same number for nearly two days. I am working with my daughter to try and notify authorities that this is targeting senior citizens who may not be aware of computer technology or how the computer works.

Victim Location 28803
Type of a scam Phishing

My husband was streaming local news loud pop up alert came on computer screen saying it was urgent we call ASAP our computer had been compromised and our personal info would go into the hands of others. He had a thick Asian voice calling from California. The number on the computer screen showed 1-877-561-2129. He then got remote access by me agreeing to let him take control of my computer screen. He then told me it would be 149.99 for 1 year service. I told him I could not pay that my husband was sick. He said he could take a one time payment. He could take payments or I could make a one time payment. He said for you I could give you help for 49.99 that’s the best I can do. What gave this guy away is that he spoke with urgency. I told him I would call him back if I could borrow the money later. He said his name was Robert Cloud 1-844-208-2608 ext 504 8a-5p.

Victim Location 93065
Type of a scam Tech Support

They claim there is a problem with my computer and ask to "cross reference" the CLSID with mine so I will tell them what mine is. Once they get that they can use it to get my windows license and likely sell it to someone else and lock me out of my own.

Victim Location 85754
Type of a scam Tech Support

Was told my MS license key expired and this is an emergency and to immediately call their number.

Victim Location 45040
Type of a scam Tech Support

When I answered the phone, a recorded message indicated that there was a user in my household using Microsoft 10 on a computer. It said that if I were that person I should press one for assistance from Microsoft. If said I could use all personal data and info on my computer including financial records if I did not speak with someone directly and immediately. The phone number that showed up on my phone was 607-289-3811. Both my home phone and cell phone were called from this number.

Victim Location 16601
Total money lost $100
Type of a scam Tech Support

Microsoft service contract had run out. Needed $100 to renew. Went to family dollar gave $100 itunes gift card. Then said they didn't work to call back with $100 in itunes. Then was going to send $100 check.

Guys name was robert johnson.

Victim Location 70128
Type of a scam Other

Message pop-up "Microsoft secretary advisory, call Microsoft at 855-875-6444". Called number provided and spoke with Jimmy, and said "I've been hacked". Gave him remote access and showed me all the IP addresses and then downloaded some type of software and told me "Once I pay them $299 for six months or $499 for a year and I can call this number 844-865-0393."

Victim Location 17356
Type of a scam Tech Support

They said they were from Microsoft tech support and that my home network was not safe. They proceed to ask if I'm in front of my computer. Then they want me to type in all a bunch of letters in the run program box (I did not do this). And then they wound up cussing me out in the end because I didn't do what they wanted.

Victim Location 68137
Type of a scam Tech Support

said they were micro soft and they had a problem with his comuter. The consumer didn't even own a computer.

Victim Location 79606
Type of a scam Tech Support

Sep, 19, 2017 received a blaring POP while on the internet, stating that my computer notified Microsoft that my system had been hacked and I was to call 1-888-768-7081 immediately or Microsoft will shut down and block the computer, lock me out from using this computer on the internet. Individual at the other end of the phone claimed to be Simon Parker, Microsoft employee, Emp ID: MS 1463, Address: 320 Westlake Ave N, Seattle, WA 98109. Spent 55 minutes on the phone. Accessed my computer, showed me lots of ugly stuff. Asked if I wanted it fixed. Of Course. I know nothing about computers. Passed me off to a technician, from Green Services, claiming to be from Disney Service, Inc, his name Kalvin. Worked the computer, put lots of stuff on, took other stuff off. At 1330 AM received a voice message from a person stating his name is Sam, from billing depart, check did not go through. (I was lucky). Next day I receive email with a bill attached. I will attach both here. I closed all accounts, opened new. I contacted a REAL Microsoft technician, who informed me that Microsoft never contacts customers in this fashion and never "out sources" technical support. Real Microsoft technician removed all stuff placed on computer by Disney Service, Inc tech. Restored my computer to original status. Thank Heavens.. Tried to add email received and page two of bill...I will be happy to drop all by nearest office.

Victim Location 60618
Total money lost $2,300
Type of a scam Tech Support

I was contacted today by Microsoft stating I was due a $400.00 refund. They remotely access my bank account. They then transferred $2500.00 into my checking account. They stated in order to get the refund I should go to best buy and purchase 18 itunes cards in the amount of $100.00 each. I did and when I came home they wanted a list of the card numbers which I provided. They then stated that I need to get $500.00 more at Target which I did and then provided them with that. I then checked my savings account only to find out that they transferred the money from my savings account. I am going to file a police report but since the gift cards have already been used, I am now out $2300.00!

I don't know if I will ever receive my money back and I am a senior citizen.

Victim Location 48228
Type of a scam Phishing

Got a phone call stating that he was from Microsoft an that my computer had been hacked an wanted me to turn my computer on right away so he could remote into it. I hung up he called back 6 times. I then blocked the number.

Victim Location 77033
Type of a scam Tech Support

The Microsoft technical people called my phone and told me that someone was hacking into my computer and they demanded money to "clean" my computer and put up a firewall to prevent futhur reoccurrences. So they told me that they were with Microsoft then they claimed to be with someone else. After I asked for a printout of the services that they were doing to my computer and how much this would cost and if they could take installment payments , they refused and said that they only took credit cards and I would just know if they put up this firewall. This is not their first time attempting to do this and demanding money. I followed all of their instructions and this time they shut down my email. The guy that did this was named Daniel. When I talked to a lady the next day in technical support she was acting like she was helping me with my email and told me that the guy that called me the day before was a scam and I trusted her and she ran some program and went through my computer and was working my computer from wherever she was while I was on the phone and I wasn't touching anything but I could see that she was taking my browser and opening apps and doing things on my computer and she was supposed to be fixing my Microsoft email and she shutdown my computer and changed my password , which I had used earlier that morning, and I had not recently changed my password. There is no way of logging into my laptop and when I called today the technical support people asked me why I had reported the guy that had done this to me and that he is a hacker because we don't make calls to our customers and the guy that was the technical support was also a foreigner also and was acting really strange and asking me creepy questions and things. I don't know what to do now and these people are probably coming back again and they are going to be asking for more money and hacking my computer again.

Victim Location 46222
Type of a scam Tech Support

I received a call from Michael Austin (microsoft tech support) who stated my license had expired and he needed to update my system. There would be a fee attached depending on how infected my computer is, in attempt to get a virus off my computer.

Victim Location 83686
Type of a scam Tech Support

Caller said they were from Microsoft and tried to get me on my computer. I told them I was sorry they worked for a fraud company and hung up.

Victim Location 46563
Type of a scam Tech Support

Site posing as Microsoft covered screen with dire warnings about issue that needed to be resolved or files, banking info, credit card info, etc. would be compromised. Called number on screen and permitted some access to computer; when fee was mentioned, I realized it was a scam and hung up. Shut down computer and took to local tech support.

Victim Location 64128
Type of a scam Tech Support

I received a pop up from Microsoft saying that my laptop had a virus,[ Malware] and that I needed to contact Microsoft concerning this matter.

I called the number provided and was informed that they would need access to my computer to check to see what was going on with my desktop, the person that I talked may have been [asian] he said that their would be no charge to see if there was a virus, he said if a virus was found that it would cost from [$99.00 to $199.00. He asked if I WANT IT FIXED I TOLD HIM NO, HE TRIED TO CONVINCE ME TO BUY THE PRODUCT THAT WOULD FIX THE PROBLEM, Mr Williamson then GAVE A SOB STORY THAT HIS BOSS WAS LISTENING IN ON THE CALL AND IF HE DIDN'T MAKE THE SALE HE WOULD BE FIRED, I TOLD HIM NO AGAIN, MR WILLIAMSON THEN SHUT DOWN MY COMPUTER,AND DISCONNECTED THE CALL. I was able to reset my desktop and get it up and running again, THIS IS AWAY FOR MICROSOFT WILL TRY TO FORCE YOU TO BUY THEIR PRODUCT.

Victim Location 23831
Type of a scam Tech Support

Received an alert, that a website I had used many times, was infected by a virus, so called the number to correct, and no answer so hung up. As soon as I hung up, I received a return call, saying my computer had be infected with a virus, and he could help me. I foolishly agreed to his assistance, and he began operating my computer from his end. He was foreign, sounded like he was from Pakistan, and almost convinced me to pay him $250 for security system on computer. When I began asking questions, he was smooth and a fast talker, and when he asked for my password, I refused to give it to him, and he began to operate my computer freezing it and I could not use and had no control. I immediately shut down computer, and took to Geek Squad, where they cleaned up and gave me a security system, which I had failed to realize had expired. The Geek Squad rep told me NEVER, EVER, NEVER respond to anything that pops up on computer, to always go somewhere you trust and are comfortable with. As a result I had to close all credit cards, banking info b/c I was afraid they somehow had gotten my personal information. Could of been much worse, but never fall for any of these scams. I thought I was smarter than that, but they obviously are professional criminals.......much smarter than me.

Victim Location 44057
Type of a scam Tech Support

I got a "warning" that my computer was compromised and if I shut it down it would destroy my hard drive and allow someone to access all my information including credit cards, ect. I call the "tech support" and it was a guy who wanted my name/e-mail/ect. and wanted to remotely access my computer to "fix the issue". I hung up. When I called back three times, the same guy gave me three different names. When I told him I was reporting it, he hung up.

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