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Microsoft Reports & Reviews (661)

- La Grange, MO, USA
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1 received a phone call at 8am on Wed. January 17, 2018. His name was Sean Paul. He was from Microsoft San Jose Customer Support Center (Network and Security Unit) Service Vendor: Pulse Tech Inc.

Employee ID MSUS11087 Extension 404

Contact Customer Support- 1-844-220-5114 10am-7pmCST

24/7 online support 1-408-786-5125 (EXT- Sean Paul) Customer ID: 1090786 Case Ref No: ABZPY5215D

Then he asked for your name, e-mail and phone number which unfortunately I gave him.

He told me that my computer had been hacked and it needed a new updated firewall with the cheapest being 175.00. Then he went into my computer stating that he was cleaning my files. This is when the files were scanned and corrupted. I call my c/c company a few hours later and thus far I have not been charged, but I had to cancel all c/c bank passwords etc. It really makes you feel violated.

I knew better then to fall for this, but just giving everyone a heads up, he seems pretty authentic.

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My computer started making alarm noises and the screen filled with warnings. I had been on Facebook. A phone number appeared on the screen and Microsoft was mentioned. I called the number and talked to an individual claiming to be from Microsoft. I believed him and allowed access to my computer. After awhile of talking to him and seeing that he had access to my computer, I decided to discontinue my discussion and unplugged the computer. No money was involved but he did have access to my computer. Later I learned this is called Microsoft support scam and I should assume the worst as far as information gathering of my information in the computer.

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- Bethel Park, PA, USA
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Consumer received a call that the computer had a virus. They took control of the computer, then wanted the Consumer to go get $300.00 google play card Walmart or Walgreens. Which the consumer did not and they locked the computer so the consumer could not us it.

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- Cullman, AL, USA
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My computer is locked up

by the scammer. I cannot find all their info except what I have shown. I think they got to my computer thru website (which now is reported as unsafe and not to open), www.deceivepropets.review/ which came to me in email and I opened. I did not lose money this time, but two years ago I paid them $500 on credit card. I discovered much later it was same scam, but different phone number. I still have paperwork and info on that scammer in my files. My computer repairman needs to come fix and clean up my computer. 

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Caller says he is with Microsoft and there is a software problem on my computer, he needs me to turn it on and give him access to it so he can fix the software. When I told him that Microsoft does not call to fix anything he become annoyed, called me a liar. When I told him that my son was a computer tech he became angry and stated that every time I hang up on him he will just keep calling back. Had to block phone number but calls from other numbers now.

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Locked up computer claiming someone is trying to steal my personal info

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Pop up window when doing a download. Call this number to remove virus. They give 8 digit code and direct you where to enter it. They ask for credit card info.

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- Independence, KY, USA
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A fake (appeared real) virus warning popped up, said to contact Microsoft immediately. Since learned Microsoft never initiates a call like this. BEWARE

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- Roy, NM, USA
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Twice, on different days, while I was on my computer I had a message superimpose over my screen AND at the same time a "voice over" came on and told me that Microsoft had detected a virus on my computer. It gave a phone number to call and threatened that if I did not call before their message finished they would disable my computer in order to protect everything. The phone number they gave was 1-877-621-6790.

I think this is the same scam that used to call on the phone and say the same thing. Now, they are invading people's computers to do it. Their goal is to get remote control of your computer, charge you money for "fixing" the problem---but then they instead damage it. I know this because about 4 years ago I fell victim to their scam when they called me. This time, I recognized them right away. I immediately clicked off of the internet. I was able to get back onto the internet. I notified Geek Squad (whom I have a plan with). I am also notifying y'all and I will notify the FCC.

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After entering a product key to download Microsoft Office for Home and Student for one computer, a pop-up window appeared warning me not to re-enter the number since there is a problem with my computer and instructed me to call a number: 1-844-445-8574. I called the number and spoke to a man in a call center with an Indian accent claiming to be a Microsoft technician. He gave me a series of instructions which I followed and the next moment he took control of my computer and started running a "scan". He identified that someone had modified files on my computer and then supposedly transferred the call to his colleague in the "Fraud Department". I am almost sure it was the same person who came on the phone and told me that I have given people from Russia access to my computer by clicking on links. I told him that I was not happy with him being on my computer since I saw him entering passwords and adding programs to my computer, to which he said that I obviously haven't called Microsoft before and that he was doing his job. I challenged him twice and then realized that I was being scammed. I was unable to turn the computer off but was able to break his control of my computer by disconnecting my wifi and then was able to reboot the computer. I also hung up on him on the phone. I subsequently took the computer into Best Buy Geek Squad and they stated that they were getting 4-5 such reports per day!!! They have taken my computer in to remove all malware, viruses etc and will be installing Webroot which the recently purchased computer had not had installed. I have reported this to Microsoft, to the Attorney General of Oregon as well as to the Federal Trade Commission. Please help warn other consumers of this latest scam. I feel like an [censored] giving a total stranger complete control of my computer by typing in a seemingly innocuous command into the Run bar.

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- Bay City, MI, USA
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Scammers called claiming to be with Microsoft. They told me my information has been hacked and they need $250 to get it back. I'm a nerd so I didn't fall for it but, they hung up when they realized I knew more than the average person about electronics and networking

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- Langhorne, PA, USA
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got popup on computer, called 800-642-7676, someone returned my call and I let them into my computer thinking they were from microsoft. this phone number is all over the "real" microsoft web site.

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- Melrose Park, IL, USA
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https://hotbestbuys.com/hot/

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- Rocky River, OH, USA
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My computer had a large message that covered the entire screen. Claimed to be from Microsoft. Showed a Microsoft logo and a Dell Logo. It read If I don't call this number immediately your computer will be shut down. It has a virus. Don't want it to infect the other computers that are up and running. I thought they were legitimate. I called the phone number back. 877-220-3072. He asked if I see something on my screen. Instructed me to click on that. I clicked on. They told me to type in some letter. I did what they instructed. I thought it was Microsoft. It seemed so real. He told me I have control of it now. He said I am going to get rid of the virus on my computer. I watched him. Then he asked for $499 to shut down the virus. I immediately said I have no money. Then he said we have a Christmas special. Reduce the price to $299 instead of $499. I said I have no money. He lowered it again to $99. After he lowered the price that is when I realized something was wrong. I have a new laptop. It has virus protection. He said it got hacked because I have no security. I told him off. I called them hackers. He kept calm and cool. I hung up. I sent no money. I shut my computer down.

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Research Catcher in the Rye on sparknotes: www.sparknotes.com/lit/catcher/summary.html. Within 3 minutes, website turned into a Microsoft support page. Scary popup and loud announcement on repeat: Your computer has alerted us that a spyware is sending credit card information and Facebook plugins to an unidentified IP address. If you choose to navigate away, we will shut down your computer to prevent it from sending information and report you. Call 866-233-0543 so we can manually remove the spyware.

When I called the number, the tech asked for my credit card information. I hung up.

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These people has put a virus on my computer. The keep calling me everyday saying they need to fix my computer. I have asked them to stop calling me but they continues with the calls. A lady on Facebook put a video of these people trying to get in her computer. Her name is *** . These people needs to be stopped.

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Popup appeared on our computer and froze is out. They represented themselves as a Microsoft service and remotely operated our system getting into our financial information.

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- Philadelphia, PA, USA
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Yes this clown called twice and said Microsoft was going out of business and needed to go to my computer so they can send me a return on our warranty he called me stupid ***

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- Reno, NV, USA
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They called and talked to my wife. I called back and they said they were Microsoft. They told me my windows was about to expire and connected me to a tech. Ben Watson had me push Windows icon. I had 3 people trying to hack my computer and that I would have to purchase another license to update the windows system. I let them know I had to talk to my wife and in the meantime they shut down my computer. I called back after talking to my wife then I called back and let them know I only use the computer for gaming and map searches and I wanted them to unlock it he said. I asked for a supervisor and he told me not to call back then hung up. I called back the first number and I got a bunch of gibberish and they hung up. I called the ScamPulse.com and the Federal Trade Commission and reported it to them. I called Ben Watson at 315-688-8206 and he hung up. My iPad is on WiFi and I did a phone back search and it was in Copenhagen, NY and Verizon landline. The 844 number came up as tech support scam.

315 wanted me to buy a new Microsoft system

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Received from above number and they stated that if I had micro soft my computer would become obsolete unless I called the above number.

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