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I was on the Garmin website trying to update the maps on my GPS, and started having some trouble with my laptop. a chat box popped up, asking if I needed help. I described what happened while I was trying to update my Garmin, and they said they could help, but that it sounded like my computer had some problems. Eventually they asked to remote in, said they saw all kinds of viruses on my computer, and they could fix my laptop and help get it updated. They identified themselves as Microsoft, and they put icons and folders in my documents that said 'Microsoft CA' and then a toll free number. They offered a protection plan of 5 years, and if I purchased that, there would be no fee for fixing my laptop. Otherwise, it would cost me between 300-400 dollars. 5 year contract was $420.36, and could be split into 3 equal payments. ($140.12 ea). I said okay. They also gave me a toll fee number to contact them if I ever had any problems, and that I shouldn't let anyone remove their icons. The first payment came out of my account a couple of days later, and then a week later my computer went absolutely crazy. I called the number they gave me, and there was no traditional answer; not a human voice nor a recorded one. it simply played music for about 30 seconds, and they an automated voice said " all agents are busy, please try your call again later'. Or it may say after the 30 seconds of music, ' leave your name and number and someone will contact you'. Well, I contacted Dell since they were the manufacturer of my laptop, and after several hours and $200+ later, my laptop was fixed. they identified things this scammer had put on my computer, and all the while saying, 'Ma'am, Microsoft does not do things in this way' and that he was sorry I lost money on it. I put a stop payment on the two future amounts due to come out for payment to the scammer, and they called me when the second one was blocked, and I told them they weren't getting another dime, and he offered a refund. I said yes, I want my money back, and he said he would email me how to do that, but never received anything from him. on the date that the third payment was to come out, it did go out, because they changed the amount to be withdrawn, so it got by the parameters of the stop payment. I have filled out a police report about all of this. Also, while typing this, they actually contacted me by phone, evidently because attempted another withdrawal, and I told him again I wanted my money back. He said the only way to get a refund was for me to let him remote in to my laptop, and walk me through filling out a form. I said absolutely no way. I asked if the form could be emailed to me, he said no. Mailed to me-he said no. He said he had to remote in to get it filled out correctly. I told him no way. He then said he cold refund the money on a Walmart gift card, but that it had to be a new one, and already have $100 loaded on it, then he would add to it, and I would have access to the full amount to spend at Walmart. I again said no.

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- Boca Raton, FL, USA
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These scammers are saying your Microsoft license key expired. To go to your computer and turn it on. I asked his name and location. And he hung up.

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- Carnegie, PA, USA
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This group of scammers have taken over by a computer, tried to give my money, lied about the amount offering more than the original amount given by my credit card and pulled up their Bank America account to transfer the money into my checking account. Of course, I have never used a checking account with them. they constantly call me with a Microsoft identity and have compromised my computer, it is slow, shuts down and becomes infected.

do not fall for these dogs, I had credit protection on my credit card, they refuse to take the money back or give me any help.

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- Kelso, WA, USA
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On 6/8/18 I was on my laptop and suddenly this warning voice came on and my computer was locked. It said to call 1-888-227-9443. I called and was told my computer was hacked. The guy on the phone had an Indian accent and said he could fix it. He then asked to get into my computer remotely. Like a fool, I allowed it. He then put a different screen up and said WOW, this is bad. He asked me if I could see my cursor moving, I said yes. He then circled the Trojan Horse virus that he said I had. He showed me a list of "foreign" IP addresses that could get my info. He also asked me if I had a smartphone. I told him no. He then said he could fix it. I asked if there was a charge and he said yes and put the price on my screen. I told him I would have to call my husband and could I call him back. He said if I hang up, he wouldn't be able to help me. I hung up and noticed my cursor still moving. I shut down my computer and when I started it up again, no more problems. I tried calling SK Technical Services my support, which is also a scam, and I get there is no one available to answer your call. Coincidence? I think not.

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https://www.bbb.org/lexington/news-events/news-releases/2017/06/new-twist-on-pho...⇄ />


This is the info from KY that describes the scam via " emergency" recorded phone msg: that the "computer license has expired".

I hung up before the msg terminated so some of the info requested is unknown. "Unknown" should be a choice for "asked for money" besides just the yes/no offered. Hanging up doesn't allow learning that - the less time on the phone w/scammer the better in my opinion.

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- Dravosburg, PA, USA
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To renew microsoft windows licence key call 8552322382

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Received a call from Unknown at 813-421-5394. The person said they were calling about my Microsoft Windows computer, and I said the word "ok" and they hung up. Is probably one of those scams where they record your voice and then try to order a product or service in your name and then you are forced to pay. Hopefully, this doesn't happen. I called the ScamPulse.com in Wyoming, they said to add it to Scam Tracker. Receiving more than my share of scam calls even though on the Do Not Call registry.

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A message supposedly from Microsoft that it would shut down my computer if I did not call the above number came through as I was opening my email. Rote recorded voice that said warning 2 and said my emails were being possibly hacked to get my credit card information, etc.. Hard to close it down.

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CALLS FROM DAVID JAMES #WSDZ00 AND JOHN CAMERON #207 FROM REDMOND, WA CLAIMING TO BE MICROSOFT STATING THEY HAD DISCOVERED DEFECTS IN MY WINDOWS 7 COMP GAVE THEM MY PASSWORD FOR THIS OCCASION AND BOUGHT 4 $50.00 STEAM CARDS FROM KROGERS. I WAS TOLD THIS EFFORT WAS WAS INSUFFICIENT TO REPAIR DEFECTS IN MY COMPUTER SOME HAD BEEN REPAIRED SO I WAS ASKED TO BUY 4 MORE STEAM CARDS SO THEY COULD FIX THE REMAINING DEFECTS. DISCOVER CARD BLEW THE WHISTLE ON THIS CREDIT CARD USE ATTEMPT & KROGER PEOPLE SAID ONLY CASH TO BUY THESE 4. I EFT WAS TOLD TO CALL BBB. MY CREDIT CARD CHARGES TOTALLED $200. MY COMPUTER REMAINS DEFECTIVE AND DELL TECHNITION COULD NOT REPAIR URGING ME TO REPLACE IT. sO ORDERED COST $194.37

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I received a robot call from Microsoft Corporation which said the money I paid recently for a service provided was illegally billed and they have been ordered by the government to refund it and to shut down. I am asked to call a certain number., 1-888-416-1677. I do not intend to do so until I know this is not a scam. Would appreciate your help.

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CALL FROM MICROSOFT TECH SUPPORT LEFT MESSAGE THAT I NEED TO UPDATE MY COMPUTER SECURITY SETTINGS.

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- Roswell, NM, USA
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I keep receiving a call at least 3 times a week from this number. The person tells me they're from Microsoft legal. They say, you paid for a service from Microsoft a few months ago and we're here to give you a refund. Please go to your computer and go to your home page.

I haven't let them talk any further. I hang up!

Usually when I say, I didn't pay Microsoft anything, they disconnect.

The calls or from telephone #:844-365-8120

Respectfully,

*** *** 

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- Chattanooga, TN, USA
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I received a phone call from the above number saying there was a problem in Windows Firewall has detected a threat on your operating system. Then they said to call Microsoft at the number above. I did not call the number since I believe Microsoft would not phone us if there was a problem. Just thought I should report so that others might be warned.

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- Arlington, WA, USA
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Said my information on my computer has been jeopardise to call them before they can fix have to pay with I tunes gift cards and said would be refunded they haven't played its a scam

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A guy with a heavy Indian accent has called my work numerous times saying we have a refund from Microsoft, however we do not use Microsoft Corp. The guy gets rude when I tell him we don't use their company and starts yelling at me " DON'T YOU WANT YOUR REFUND OF $299".

This happened a few weeks in a row and today we received an automotive call saying our credit card was charged $399 for computer services and to call 1-866-560-3111 if we have any questions. So I called back and the heavy Indian accent guy answers the phone, says his name is Alex and says he can refund the money if we provide credit card details. I told him to not call again or I would notify authorities and that he was nothing more than a terriost.

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- Salt Lake City, UT, USA
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Got an automated call saying my Microsoft key was expired and I needed to call the number as it was an emergency.

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Scammer robocall said microsoft license expired and to call 8886950555, DO NOT CALL

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He called me and said my product key was expired and I had to pay $200

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Called and asked me to log in to my computer. I told them off.

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- Astoria, NY, USA
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I just received a call that I've received before - MANY TIMES - and fell for once a few years back.

The person calls. Says they are from Microsoft and need remote access to your computer to install an update, virus protection, etc.

It's a scam, they try to get you to screenshare with them on their fake website. Guess what happens when the "update is complete"? They payment want payment and "it doesn't go through" so they want you to check a number on your bank account portal.

Then, they try to show you the html code. I'm assuming at this point they'd take a screenshot of the code. I closed my computer immediately and disabled wifi.

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