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Microsoft Reports & Reviews (611)

Victim Location 48655
Type of a scam Tech Support

Calls and claims my IP address is being used over seas

Victim Location 78724
Total money lost $208
Type of a scam Sweepstakes/Lottery/Prizes

They had me to purchase a 100 dollar i tune card to activate the account to get the refund and it never happened

Victim Location 29707
Type of a scam Tech Support

Claimed to be Microsoft Tech Support. Said my computer's IP address was sending errors and warnings to Microsoft's central secure server. They said they could see that my computer hadn't been updated in some time. Asked if I had installed anything recently. Asked what I used the computer for that would have caused the issues. Walked me through opening a Run command (Windows key + R) window and had me open Event Viewer (eventvwr). Asked me to look at the Custom View -> Administrative Events log. This shows errors and warnings that can assist with troubleshooting. From here, they asked me to open System Configuration (msconfig) which gives an overview of system startup behavior. They asked me to look at the Services tab which contains all the services registered on your computer. They asked if any of the Microsoft Corporation services were stopped. It is perfectly normal for many services to be in the stopped state, they will start only when needed then stop. However, this gentleman (and I use the term loosely) advised me that all services should be running and that this was the cause of the errors I saw on the previous screen and was what was causing my computer's IP address to the central server. What's interesting was they couldn't explain how the messages were getting from my computer to the server but the messages from the server were not making it back to my computer. I digress, he then asked me to go to their support site and click on a link for Supremo, a tool for remotely controlling a computer. They also had TeamViewer and Ammy available, both for the same purpose.

Victim Location 73507
Type of a scam Tech Support

Microsoft people keep calling everyday all day claiming you have been infected we can help and then say fees and want your info and ip address to get into your phone or computer.

Victim Location 29640
Total money lost $249
Type of a scam Tech Support

Message on computer stated there was a virus on my computer. Everything will be shut down if I don't contact Microsoft. I contacted the phone number they gave me. Had an explanation how there was a virus and I needed to get protection on it. I gave them permission to get on my computer. This is going to cost me a one time fee of 249.99. I paid the fee by bank card. The next day I called my computer repair person and he told me it was a scam. Called the bank and they issued new card. Microsoft called me the next day and was asking me about the service. I told them I was not happy and I wanted to cancel the service. They told me they would refund me the money, I asked for the money to be returned by check. The money was refunded and put into my account. They keep harassing me and will not stop calling. They state they are trying to refund my money, but it has already been refunded. I feel like they are trying to get my banking information. They stated they need to get back into my computer to take some things off.

Victim Location 43082
Type of a scam Tech Support

I assume this was an attempt at identity theft, but I hung up as soon as I knew it was a scam. It was an automated message stating it was from Microsoft and the someone was attempting to hack my computer. My computer isn’t even on. Hung up at that point

Victim Location 63376
Type of a scam Tech Support

Pop up on computer stating to contact Microsoft at number given, stated my computer and accounts compromised. Had to reboot to be able to get out of the popup regarding issue with - doltrack.stream ? Do not know what that is, but appeared to be a scam -only way to get out was to reboot. (Was on the MO government Unemployment site when this happened.)

Victim Location 29016
Total money lost $300
Type of a scam Tech Support

I was on the Garmin website trying to update the maps on my GPS, and started having some trouble with my laptop. a chat box popped up, asking if I needed help. I described what happened while I was trying to update my Garmin, and they said they could help, but that it sounded like my computer had some problems. Eventually they asked to remote in, said they saw all kinds of viruses on my computer, and they could fix my laptop and help get it updated. They identified themselves as Microsoft, and they put icons and folders in my documents that said 'Microsoft CA' and then a toll free number. They offered a protection plan of 5 years, and if I purchased that, there would be no fee for fixing my laptop. Otherwise, it would cost me between 300-400 dollars. 5 year contract was $420.36, and could be split into 3 equal payments. ($140.12 ea). I said okay. They also gave me a toll fee number to contact them if I ever had any problems, and that I shouldn't let anyone remove their icons. The first payment came out of my account a couple of days later, and then a week later my computer went absolutely crazy. I called the number they gave me, and there was no traditional answer; not a human voice nor a recorded one. it simply played music for about 30 seconds, and they an automated voice said " all agents are busy, please try your call again later'. Or it may say after the 30 seconds of music, ' leave your name and number and someone will contact you'. Well, I contacted Dell since they were the manufacturer of my laptop, and after several hours and $200+ later, my laptop was fixed. they identified things this scammer had put on my computer, and all the while saying, 'Ma'am, Microsoft does not do things in this way' and that he was sorry I lost money on it. I put a stop payment on the two future amounts due to come out for payment to the scammer, and they called me when the second one was blocked, and I told them they weren't getting another dime, and he offered a refund. I said yes, I want my money back, and he said he would email me how to do that, but never received anything from him. on the date that the third payment was to come out, it did go out, because they changed the amount to be withdrawn, so it got by the parameters of the stop payment. I have filled out a police report about all of this. Also, while typing this, they actually contacted me by phone, evidently because attempted another withdrawal, and I told him again I wanted my money back. He said the only way to get a refund was for me to let him remote in to my laptop, and walk me through filling out a form. I said absolutely no way. I asked if the form could be emailed to me, he said no. Mailed to me-he said no. He said he had to remote in to get it filled out correctly. I told him no way. He then said he cold refund the money on a Walmart gift card, but that it had to be a new one, and already have $100 loaded on it, then he would add to it, and I would have access to the full amount to spend at Walmart. I again said no.

Victim Location 33434
Type of a scam Tech Support

These scammers are saying your Microsoft license key expired. To go to your computer and turn it on. I asked his name and location. And he hung up.

Victim Location 15106
Total money lost $199
Type of a scam Tech Support

This group of scammers have taken over by a computer, tried to give my money, lied about the amount offering more than the original amount given by my credit card and pulled up their Bank America account to transfer the money into my checking account. Of course, I have never used a checking account with them. they constantly call me with a Microsoft identity and have compromised my computer, it is slow, shuts down and becomes infected.

do not fall for these dogs, I had credit protection on my credit card, they refuse to take the money back or give me any help.

Victim Location 98626
Type of a scam Tech Support

On 6/8/18 I was on my laptop and suddenly this warning voice came on and my computer was locked. It said to call 1-888-227-9443. I called and was told my computer was hacked. The guy on the phone had an Indian accent and said he could fix it. He then asked to get into my computer remotely. Like a fool, I allowed it. He then put a different screen up and said WOW, this is bad. He asked me if I could see my cursor moving, I said yes. He then circled the Trojan Horse virus that he said I had. He showed me a list of "foreign" IP addresses that could get my info. He also asked me if I had a smartphone. I told him no. He then said he could fix it. I asked if there was a charge and he said yes and put the price on my screen. I told him I would have to call my husband and could I call him back. He said if I hang up, he wouldn't be able to help me. I hung up and noticed my cursor still moving. I shut down my computer and when I started it up again, no more problems. I tried calling SK Technical Services my support, which is also a scam, and I get there is no one available to answer your call. Coincidence? I think not.

Victim Location 06514
Type of a scam Tech Support

https://www.bbb.org/lexington/news-events/news-releases/2017/06/new-twist-on-pho... />


This is the info from KY that describes the scam via " emergency" recorded phone msg: that the "computer license has expired".

I hung up before the msg terminated so some of the info requested is unknown. "Unknown" should be a choice for "asked for money" besides just the yes/no offered. Hanging up doesn't allow learning that - the less time on the phone w/scammer the better in my opinion.

Victim Location 15034
Type of a scam Tech Support

To renew microsoft windows licence key call 8552322382

Victim Location 83113
Type of a scam Phishing

Received a call from Unknown at 813-421-5394. The person said they were calling about my Microsoft Windows computer, and I said the word "ok" and they hung up. Is probably one of those scams where they record your voice and then try to order a product or service in your name and then you are forced to pay. Hopefully, this doesn't happen. I called the ScamPulse.com in Wyoming, they said to add it to Scam Tracker. Receiving more than my share of scam calls even though on the Do Not Call registry.

Victim Location 71105
Total money lost $200
Type of a scam Tech Support

CALLS FROM DAVID JAMES #WSDZ00 AND JOHN CAMERON #207 FROM REDMOND, WA CLAIMING TO BE MICROSOFT STATING THEY HAD DISCOVERED DEFECTS IN MY WINDOWS 7 COMP GAVE THEM MY PASSWORD FOR THIS OCCASION AND BOUGHT 4 $50.00 STEAM CARDS FROM KROGERS. I WAS TOLD THIS EFFORT WAS WAS INSUFFICIENT TO REPAIR DEFECTS IN MY COMPUTER SOME HAD BEEN REPAIRED SO I WAS ASKED TO BUY 4 MORE STEAM CARDS SO THEY COULD FIX THE REMAINING DEFECTS. DISCOVER CARD BLEW THE WHISTLE ON THIS CREDIT CARD USE ATTEMPT & KROGER PEOPLE SAID ONLY CASH TO BUY THESE 4. I EFT WAS TOLD TO CALL BBB. MY CREDIT CARD CHARGES TOTALLED $200. MY COMPUTER REMAINS DEFECTIVE AND DELL TECHNITION COULD NOT REPAIR URGING ME TO REPLACE IT. sO ORDERED COST $194.37

Victim Location 28105
Type of a scam Tech Support

A message supposedly from Microsoft that it would shut down my computer if I did not call the above number came through as I was opening my email. Rote recorded voice that said warning 2 and said my emails were being possibly hacked to get my credit card information, etc.. Hard to close it down.

Type of a scam Tech Support

I received a robot call from Microsoft Corporation which said the money I paid recently for a service provided was illegally billed and they have been ordered by the government to refund it and to shut down. I am asked to call a certain number., 1-888-416-1677. I do not intend to do so until I know this is not a scam. Would appreciate your help.

Victim Location 71107
Type of a scam Tech Support

CALL FROM MICROSOFT TECH SUPPORT LEFT MESSAGE THAT I NEED TO UPDATE MY COMPUTER SECURITY SETTINGS.

Victim Location 88203
Type of a scam Tech Support

I keep receiving a call at least 3 times a week from this number. The person tells me they're from Microsoft legal. They say, you paid for a service from Microsoft a few months ago and we're here to give you a refund. Please go to your computer and go to your home page.

I haven't let them talk any further. I hang up!

Usually when I say, I didn't pay Microsoft anything, they disconnect.

The calls or from telephone #:844-365-8120

Respectfully,

*** *** 

Victim Location 37412
Type of a scam Phishing

I received a phone call from the above number saying there was a problem in Windows Firewall has detected a threat on your operating system. Then they said to call Microsoft at the number above. I did not call the number since I believe Microsoft would not phone us if there was a problem. Just thought I should report so that others might be warned.

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