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Microsoft Reports & Reviews (611)

Victim Location 46619
Type of a scam Fake Invoice/Supplier Bill

This is the second time I have received a phone call stating that I am required to pay another windows licensing fee. This message included the phrase "your computer services will be terminated in 1 hour unless you call this number and pay immediately". The initial phone call was listed as "unavailable". The number I am to call is 1-844-474-9777. I did not call them back.

The first time they called ~3 weeks ago, I called them (not necessarily the same number as above). I politely told them "I paid their licensing fee when I bought their product and if they lost that information I will not waste my precious life due to their incompetence!" The phone representative did not like that! He said that if I do not pay, they would terminate all my systems. When I asked him what systems and what account exactly he was talking about he could not come up with definitive answers. He inferred it was a service charge. Again I politely told him that I really did not want Microsoft products but they have monopolized the system and leave me no choice so I bought their product but I would never pay for a Microsoft service because their service has always S----d! He got very irate and said "I don't care! Pay it or throw your damn computer away!" I hung up.

I am pretty sure this is a scam, because I never received any email or Microsoft computerized notifications about this potential problem. If this is legit, then that becomes another issue all together...

I do not think this is targeting any age or gender. The representative had to ask me who I was in order to "acess" my file. These calls and many other nonsensical calls began soon after signing a TV-Phone-Internet contract with Dish-ATT. (The caller is using my mothers home phone number that was used with the contract mentioned above. When signing the microsoft licensing agreement I used another number.) Either the service tech or Dish signed us up for insurance, geek squad. etc. without our approval and we began getting bills for that as well. We dealt with that, but it appears the Dish-ATT-Service Contractor circle has some holes allowing this to happen or they are guilty of unethical practices as well. For the record we have not had any known issues with ATT.

This correspondence is written for your information. I tried to call to discuss if this is worth filling out a formal claim but could get no live person to talk to. Due to my own business concerns I would rather not have my name or any info about me getting out into the public. I have entered my name and phone number below and I would be happy to discuss this with anyone in regards to addressing this formally.

Victim Location 61554
Type of a scam Tech Support

They called our house saying they were Microsoft and we had refund coming from Microsoft. I had other things on my mind, I was leaving house for Dr. appointment. I wasnt thinking I did have refund coming but it was from McAfee. They had me to get on computer go to assistwww.helpme.net. I did then had me open my bank account up, and I realized this was not the place I had refund coming from, I hurried up and closed out of my bank account, and closed out with the website I thought. They then called me 4 more times on the phone, I told them I was not giving them access to our accoutn. I then left for appointment, thought everything was ok. They had control of my computer and files. I am missing tax returns and social security paperwork. This place got on my facebook and sent nasty messages on my account to my friends. They also took pictures with my computer of my house sent them to my daughter said I have your mother. This scared my daughter, she called police, and they came to our house. We had to change bank accounts, credits cards cancelled, suspend online banking, fill out police reports, call credit bureau, file fraud alert on our credit.This has been the biggest nightmare. Now I have to pay someone to clean up my computer, and see if I can get my files back. Never believe anyone that calls you. Always hang up, luckily for me they didnt get our money, but am afraid they got our identity. I cancelled credit cards, and suspended bank account in time.

Victim Location 01257
Type of a scam Other

robo calls everyday sometimes twice a day. woman of Indian accent said Microsoft was closing and I should call them at an 800 phone number

Victim Location 50707
Type of a scam Phishing

Several years ago received called from "microsoft"? regarding viruses on computer. @ differant times cost me $750 to fix(?)

on 11-5-18 received call from ?Peter saying that I had a refund of $199.99 due because of programs installed the first two times was crashing.

Had me log on so he could remote access.(bad mistake). He said that I had to log into some of my accounts that I access and it would give me a security password that I needed to write down.He said he would transfer the refund into my bank account. He had me log on and I told him

I didn't want him to see my information. he said he couldn't. The page that came up while he was "transferring" was Chase Business Account..

He had me type 199.99 while screen was scanning. He said "Oh my God" $1900.00 went in.I am going to be in so much trouble. When it showed my balance I could see but his reason on how to refund was very odd. After about 4 hours on phone he said I need to go to Apple Store or Best Buy right now and buy 3 $500 gift cards and then call him back with the number on the back of the card.Then I knew something was way off base. He was getting mad and started instant messaging me on computer and texting me.I answered one text and told him I was filing a report and it was a damm scam

I have blocked his phone number and the bank has flagged our accounts.

Victim Location 63301
Type of a scam Tech Support

I was logging into my bank account on my computer and I received an alert message stating "Alert Alert" I could not get off of the screen. The message had a number to contact "Microsoft" the message said not to shut down my computer. I called the number for assistance and the guy had me try some things to rectify the issue. As time went on the call did not sound right so I ended the phone call and shut down my computer.

Victim Location 63129
Type of a scam Phishing

Received an automated call supposedly from Microsoft stating that a foreign entity was hacking into my computer to obtain personal information such as banking, email addresses, online purchases, etc. I was to press a number to get immediate assistance or I could call back and Microsoft would assist me. I hung up.

Victim Location 06514
Type of a scam Tech Support

A pop-up windows on my computer screen and audio says that my computer is corrupted with malicious malware and that I must call a specific number. When I called, a woman claimed that she was a Microsoft technician. She took control of my computer for almost 45 min. then she demanded $245 to clean my computer of those malware. I realized it was a scam when she demanded the money and I refused. She tried to get into my documents when I disconnected her from controlling my computer and I hanged up. I called Microsoft and they assure me that this was a scam.

*BBB recommends verifying a company identity before money is transferred or personal information is given.  Scams may use large company names to appear credible.

Victim Location 37211
Type of a scam Tech Support

Called multiple times offering tech support. Unfortunately, accepted tech support for computer help and he said he owed money to me. He logged in remotely and and tried to get me to log into my online banking. I don't use online banking so (after his frustration) he incapacitated my computer. I may have to get a new computer now.

Victim Location 33021
Type of a scam Fake Invoice/Supplier Bill

I received an email last night saying I had ordered something called a Microsoft Surface Pro for $3815.50 and if 'the order has been purchased mistakenly or if you have not placed the order, you may contact our team on 1845-470-9184. Else you can ignore the email and wait for the product(s) to be delivered'...etc. I did call this morning and was informed they knew I had ordered this from "one of your devices" and I explained no I don't even have Wi-Fi and just use a phone. They just kept repeating my home address and also tried to say family must have ordered it and I explained no. They then said it was going to Brooklyn!!! I said I did not order this and I wanted to talk with a supervisor. I talked with someone identified as the supervisor who finally agreed to not send the device but when I said I wanted their company address I was told he is unable to give it. When I explained I need to know the address of the person in Brooklyn who is robbing me he refused and started saying I am yelling at him, and I wasn't ,and I just kept telling him I have the right to know who is stealing my information. I explained I wanted to report it to State Attorney and ScamPulse.com and he would just say "I'll give you the ScamPulse.com number" and I kept saying no I want the address. He just kept repeating I am yelling at him and I wasn't. He refused to give any more information and eventually disconnected on me. He called back later today and I don't know if he realized who I was but when he repeated something about a computer I told him I'd already told him I don't have one - so he hung up on me again.

Victim Location 50701
Type of a scam Tech Support

Okay I know this is not related but it for awareness. But today I got a message on my computer saying that there is something wrong with my software if you are using Microsoft Edge and that I need to call this number (877) 541-2448. So I called the number right away to see what it is. As I called the number I got a gentleman with a middle eastern accent named Alex. As soon as i realized that this wasn’t the real Microsoft number and letting this man try to scam me for my information about my computer I kept giving him wrong information and decided to google search this number. It did come up as a scam. If it was an actual Microsoft number you would have to go through different processes with an animated system first. So everyone needs to beware when using their computers and if you try to log on Facebook with a Microsoft system you will probably get scammed. So when I realized this was indeed a scam I told Alex that I will just let my “husband” work on the computer since he works in the “criminal investigation field” and knows how to fix computers from hackers and is great on tracing where the hacker is at. And right there and then the guy hung up. So again be very careful if you get a pop-up saying that your computer has a virus do not call this number (877) 541-2448. The real Microsoft number is 1-800-426-9400 but still you want to be careful calling that number as well because the information can be transferred to other countries. So the best way to just get rid of a scam even if you have a firewall is just to push Ctrl+Alt+Delete and close the program.

Victim Location 60070
Total money lost $1,800
Type of a scam Tech Support

I am an 86 year old with dementia. A scammer called stating they are an subsidiary of microsoft. They directed me to my computer which they had access, asked me to type in $250, but they change the amount to $2500. I was told I now owe them $2000, go the CVS and Buy Google Play cards. After buying the card I informed my bank and was told to report the scam to the ScamPulse.com

Victim Location 78254
Type of a scam Tech Support

I was scanning something through my printer to my email, I received a disturbing message that popped up in a new window on my laptop. The message created a sense of urgency from Mircosoft to take action immediately and call (877)841-0731 that my bank accounts and emails that are linked to my computer and my household are compromised. When I called I got John Battam ID number: 6094149 here he explained again, a sense of urgency selling to me we have a problem and need to take action now, my bank account is potentially being compromised. John took control of my cursor and he saw all my passwords and usernames I have ever had some I forgot about and some that belonged to an old boyfriend, He asked me to please not touch the computer. John after in detail explaining what an IP address is and what it can do, then said he will send me to 'one stop net solutions' that will send a tech in my computer to block the hackers. I made a joke, "Are you the one that is going to hack into my accounts?". Everything sounded so believable so I gave him my credit card number even though he was insisting i should write a check to get it taken out immediately; now I know why. John took out $499 out of my account, then sent me over to one stop net solutions (855)400-1006, I got Jennifer Gomez and she was the one to schedule a tech and process the payment right in front of my eyes. We hung up. The tech called me shortly (833)844-8556 after explain he will be working on the problem and hopefully I'm still at the house so i can answer in a timely fashion, within 30 mins he called. I told him I didn't feel comfortable and hung up now I got my money back by calling my credit card company; I took control of my cursor from him and restarted my computer. Everything has been fine since then.

Victim Location 70503
Type of a scam Tech Support

These same guys call every other day claiming they fixed my computer last year for $19.99 and they are getting notifications that I have viruses again. Lol. They ask victim to go to www.fastsupport.com and put in code 470335716. Please call them and tell them I said hello.

Victim Location 61107
Type of a scam Tech Support

received message that information was compromised from Microsoft? husband called them, they wanted $299 and up to fix the problem with a lifetime guarantee. My husband was supposedly hacked by multiple entities using his email address who surf the illegal websites such as child pornography. This man threatened to freeze my accounts and social security number until we paid the money as well as having the authorities knocking on my door to arrest my husband for something he did not do. His name is supposedly Sam Anderson #2437 and he was a tech from Microsoft.

Victim Location 71111
Type of a scam Tech Support

Call from Microsoft It is the instruction for you to go to your bank and wire transfer for the amount to the address given. Emphasizes on domestic wire transfer not international WTR. Their request was not successful and they did freeze and lock my computer. Sent money to Richard Roman at Foothills Bank acct 2200001844365 rt 122105634 for $9,800.

Victim Location 32789
Type of a scam Other

They call saying they are from Microsoft and that they have a refund from you. Then they will try to steal your information by going to some website.

Victim Location 85256
Type of a scam Tech Support

They interrupted my browsing the web saying my computer was compromised. I have Microsoft do I thought it was legit. Showed me my Ip address and said it was compromised

Wanted 200 to fix. Now they took over my computer.

Victim Location 29571
Type of a scam Phishing

Returned a call to microsoft internet service, refund department. Was told company went out of business and was refunding your money. The guy of indian accent asked to get online on chrome hold the ctrl and R keys at same time and type in the box help?. but what ever it was the page didn't come up and he got upset and when I asked if there was another way of returning the refund, told him I didn't want to be scammed and said this was the only way. I said well I will contact the BBB and he hung up.

Victim Location 79109
Type of a scam Tech Support

I received two phone calls claiming to be Microsoft who stated my microsoft key will be shut off.

Victim Location 70812
Type of a scam Tech Support

It said on my computer that I had a virus with pornagraph on and that they was about to alert the police and call this number 877 number I did they took control of my computer rite then and there

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