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SCAMPULSE
A pop-up window appeared along with a recorded woman's voice saying something like "Don't attempt to shut down your computer. Dial the Microsoft number that appears in the window".
I was very nervous, so I did and a woman with Indian accent picked up, saying she was going to help me to regain control of my computer and direct me to someone that was going to install a software for protection, and the cost was $155.00
I said yes. Then I gave these people control of my computer, and they installed the software "for protection". At the moment I didn't suspect it was malware and spyware.
Then they asked me my credit card number to charge $155.00
Next day they called me to say they were going to give me a refund of $100.00 because my computer was new, but to do that they installed a software called IBS or Intelligent Bank System. After that they made me type $100.00, but instead of this amount, it appeared on the screen $2000.00.
Then they gained access to my bank account, and it appeared a transaction as "Microsoft refund, $2000.00"
They said it was a mistake and that I had to give them the money back.
Then they prompted me to use Western Union, and the person tried to transfer to his account the 2 thousand unsuccessfully.
He tried 3 times, but he couldn't.
At that moment I hanged up the phone and turned off the computer. When I checked my balance on the phone, no transaction for 2 thousand dollars was ever done, no money in or out.
Then I googled their phone number, and it never appeared.
When I realized it was a scam, I felt so gullible and naive, but I took steps to fix the problem.
I had to do a factory reset and reinstall the good software.
Then I went to my bank and closed the account.
And freeze my credit on the 3 credit bureaus.
I filled up a form of the DMV to report the scam.
So far this is what I have done. Thank you for reading. I hope it helps.
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