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Amazon Reports & Reviews (911)

- Freeport, IL, USA • Sep 27, 2023

So ive spent years ordering from amazon they say pay for prime great service which is a big scam.

I was charged serval times the same month for amazon prime i checked my bank statement and seen other charges from them as well that were not orders just random unknown charges some did say prime others just said

When i tried to contact customer service they act like they do not see the charges or know where they are coming from which means they probably have hack in their system or scamming for more money. They also do not protect their customers pay for prime for good service but we will let the seller do whatever they want to our customers. The sellers scam all the time and do follow the prime policy we pay for they shouldnt even charge for prime if they cant honor it. Now because ive had many order with amazon they lie and say oh we have to cancel your account claiming that the card we use is not our card. Which is a scam and a lie after we just purchased a bed and the seller sent damaged wood pieces so i asked for a replacement of the parts that are damaged or a refund now they didnt want to do that and took the sellers side of this situation. They now made a lie saying that they have to cancel my account due to us using a card thats not ours for the payment method. Its a debit card a personal card with the same address and info that is for deliveries on the account. Just because they do not want to protect their customers. So mad i want my prime money back. I will go to my bank and get all the money back for every purchase i made to them.

• Jul 17, 2023

Called me to tell me my Amazon account and my identity has been compromised. Wanted me to verify my name and zip code, then asked for birthdate. That's when I hung up the phone.

- Jamaica Plain, MA, USA • May 10, 2023

I received a phone from a 'no caller id'. She said her name was F T and later I find out her phone number as 206 266-1000. She stated, that someone use my Amazon account an purchased a computer for the amount $1,387.00 in 49 Arcadia Rd., Albany, New York, 12209. She said that they have my personal information and that is a fraudulent and I can help you fix it. I provide her with my son address in California and my sister address in West Springfield also I provide her with the information for my last purchases in Amazon.

- Lima, OH, USA • Mar 30, 2023

New Roku tv had a pop up when i went to install Amazon app ended up with scammer who appeared to be an Amazon rep...had trouble getting a fool I let into my computer to help...ended up draining from Venmo Cash App Zelle...lots of attempted transactions failed thank goodness. Got most of my monies back ...lost a few hundred....but to this day don't really know what other access they have. I noticed that google shows up with a Malaysian location....It is interesting that Scammer gave me a diff number (904)552-9715. I called that # late that night to see if it wa s answer ..but next day scammer called me and said they saw i had called and dont call it again..seemed like a legit personal number..just dont know what to do with that info

• Feb 14, 2023

I was phoned and told there was a charge on my Amazon acct and they needed information. I refused.

• Feb 10, 2023

I received a call where I work saying that if I hung up the phone I was approving a purchase or I could call the number back. I called the number back because it was obviously a suspicious call and when I told them they had reached a business they immediately hung up.

• Feb 09, 2023

I received a call on my cell phone yesterday afternoon. Caller said that they had information on an account I entered through Amazon. They told me$459. I told them I do not have an Amazon account. They had my name and address. That scared me so I kept listening. I listened to them for about an hour. I do not have the phone number that called. It was 800 and the numbers cut off. They got something from Amazon in my name. His name is Aaron Weins. I had a hard time understanding him. I wanted to speak to someone else but he would not let me. He gave me his ID number. EINA11646860-321788071916. I should have hung up. He gave me order number. 40504600286376339. Four orders that were entered. He gave address they were shipping to 5248 Washington Ave. Houston TX 77007. He said the order was for drugs. Opioids. He said I would go to jail if not cleared up. He would get the police to come and get me. I could go to jail for ten years. He asked me how much money I had in the bank. I did not answer. He also tried to get my account number. He told me to use my credit card and Dollar General. I finally hung. The call was very upsetting. I contacted my bank. I did not send any money. I told him I had a debit card. I did not give the numbers.

• Jan 23, 2023

I received a text this morning from Amazon saying I had made a purchase of $431. The text said to call 1-917-764-5153. I called and spoke to a woman with an accent. My caller ID said NY. She asked me to download Anydesk, but I didn't. She became annoyed when I said it was a scam and she was speaking to a police officer. She insisted I download the app as that was the only way to clear the charge. I told her ti wasn't the only way and that I was going to research it. She hung up.

• Jan 21, 2023

I have received four phone calls inside of two hours with a recorded message from Olivia telling me there is a $649 charge from Ontario on my Amazon account. Press one to connect to a customer service to dispute the charge. Each of the four calls comes from a different number but each with the 250 642 prefix. A fifth call we did not answer from a 642 number we do not recognize was possibly from the scam. I left a message at that number. One of the numbers used, I have entered on this report. The first number I entered was not a "valid" number. There is not room for more than one number. Jan. 21, 2023

• Oct 26, 2022

Caller clams to be an Amazon Representative, stating you ordered items that equal over $400. Caller also claims that you have already paid for the items. The phone number is a basic 313 Dearborn phone number.

• Oct 24, 2022

I called Amazon about a recent order I purchase. The agent was suppose to be helping me to create a shipping label to return the order. Sent a link to my phone to approve or deny it was my account. While in my account they redeem $50 of my gift card balance and purchase a Xbox digital gift card.

• Oct 23, 2022

Scanner sent text to say restore amazon account. Message said new login detected and to restore click link.

• Oct 21, 2022

I received a text message from someone saying I owed a bill from amazon for $1139.99. I do not have an Amazon account and called the number back to inquire why I received the message. I asked that they send me a copy of the purchase and the man said he couldn't send me any documentation to prove the purchase. I told him he was a fraud and hung up.

• Oct 20, 2022

From: Amazon Notification
Msg: We have detected a problem with your account information.
Please verify your information correctly.
This is simple step to recover your account:
1. Sign in to your account.
2. Follow the steps to see your case.
3. Resolve the problem by completing the instruction.
Update Information Here :
You can't access your account until this process complete.

• Oct 19, 2022

I've gotten three calls. Yesterday, it was automated and said my Amazon account was being charged $900 in Dayton and if I disagreed press 1. I spoke to an Indian man who was telling me to do things. I said I don't have an Amazon account, and he hung up. Today's message was that the charge was $1000 for a phone.

• Oct 12, 2022

He said he was from Amazon. He did find out where my package went. He locked in on my phone and created a cash app account in my name and took me for $135.00. cash app refuses to do anything about it.

• Oct 12, 2022

contacted through messenger hiring for work at home Amazon Customer service and needs you to buy a $50.00 Amazon card and she wants to know when you go so she can be on the phone with you when you get the card she wants you to take a picture of the card and the receipt

• Oct 06, 2022

I received an email from Amazon (it looked legit) telling me someone was attempting to access my account and I should change my password. It said to follow the link below, which I did. I changed my password and shortly thereafter, noticed a $100 gift card purchase on my Amazon account. I promptly changed my password again and notified Amazon and my bank. Amazon was not helpful to say the least. In fact after three phone calls to them to remedy the situation, i.e. get my money back, all I got was the run around, being put on hold, lip service, "we're working on resolving this issue, etc.". However, nothing was done, the money is still gone. I can't believe in this modern world that Amazon doesn't have a process in place for these situations. It's about customer service, and all I got was a long time spent on hold, and the run around. I truly think they are hoping I will just drop it due to the many minutes on hold, no real action, and dropped calls. Also, I noted they didn't say they couldn't help, there were assurances that they could, but nothing has been done.

I am 70 yrs old. I wanted to purchase a radiator and condenser from Amazon. So I googled the phone number for them. I called 888-241-5497. I spoke to a man with a foreign accent. He said he had a radiator/condenser for $198. He said he could help me. I gave him my Capital One card to pay for it, but he said it was declined but to go buy two Amazon gift cards for $100 each. He told me to go to Walgreens. I went but they didn't have them. Then he told me to go to Walmart and buy two Google Play Cards for $100 each. The clerk did not ask me why I was buying the cards. I sent him a picture of the cards with the security numbers scratched off. he told me he was transferring me to Rodney in billing. Rodney asked if I had a Cash App, which I gave him. There was noting in the Cash App. He hung up. T-Mobile reset my phone. I called Capital One, and they said a charge was pending for $200.

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