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SCAMPULSE
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SCAMPULSE
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**Business:** TikTok Shop / TikTok Inc.
**Description of the Complaint:**
I am a third-party seller on TikTok Shop and have experienced ongoing financial harm due to what I believe are fraudulent and unethical practices facilitated by the platform. Despite fulfilling my responsibilities as a seller, TikTok Shop has repeatedly allowed customers to exploit the system—resulting in lost income and merchandise, and unfair treatment.
**Specific issues include:**
1. **Order Cancellations After Delivery:**
On multiple occasions, customers received my products (confirmed by tracking and delivery proof), yet TikTok Shop still canceled the orders and withheld my earnings. This essentially gave customers free products at my expense, and I received no protection or reimbursement as a seller.
2. **Unreturned Products & False Claims:**
A customer was approved to return an item, but I never received it. Despite providing evidence that the return was never delivered, TikTok claimed it was and closed the case in the buyer’s favor—without showing any proof to support their decision. When I questioned this, I was accused of lying, which was both offensive and completely false.
3. **Lack of Seller Support & Double Standards:**
TikTok Shop consistently takes the customer’s side, even in cases where the customer clearly ghosts communication after receiving the product. I’ve had to jump through multiple hoops to defend myself, yet I still end up without the product *and* without payment. Meanwhile, no such scrutiny is placed on the buyer.
4. **Pattern of Disrespect and Gaslighting:**
When I’ve raised these issues through TikTok Shop’s support, I’ve been treated dismissively. They frequently ignore the factual proof I provide and imply dishonesty on my part without reason. This pattern of gaslighting is unacceptable and deeply unprofessional.
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**Resulting Damages:**
I have lost significant income due to these incidents—through stolen merchandise, withheld payments, and unsupported claims in favor of dishonest customers. This has had a direct financial impact on my business and mental well-being.
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**Resolution Sought:**
I am requesting:
* A full review and audit of the disputed transactions on my account.
* Compensation for the merchandise and funds wrongfully taken.
* Reforms to TikTok Shop’s policies and enforcement to better protect sellers from fraud and exploitation.
I urge the ScamPulse.com to investigate this matter and hold TikTok Shop accountable for these ongoing unethical business practices that harm small sellers like myself.