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Hike-footwear.com

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Hike-footwear.com Reports & Reviews (5)

- New Orleans, LA, USA • Apr 02, 2024
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Bought shoes that didn’t meet criteria advertised nor pictures on Website. When I immediately requested a return label to return they refused to send one and requested that u ship back to then in Asia. False advertising regarding easy returns and returns in 30 days. Not to mention poor quality shoes not meeting description.

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- Simi Valley, CA, USA • Mar 12, 2024
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Following a Facebook ad I placed an order for their Lorax shoes. After placing the order I found out the company had a notorious reputation for not fulfilling orders, ignoring requests for updates, providing false tracking information, etc. I experienced all these. After filing a PayPal dispute, HIKE started emailing me with additional false information, first claiming (three times) my order had shipped. They providing a tracking number with a status that never changed, never showed any information relative to movement. They then wrote they were experiencing delays in their shipping and would escalate my inquiry to their fulfillment department. I demanded refund. They then claimed to have escalated to their department for a refund. Yesterday they instructed me to cancel the PayPal dispute and they would issue my refund. I refused, reiterating their previous fraudulent communications. This morning I received a message they could not process my refund without cancellation of my dispute. PayPal has been copied on all these communications. In its online profile/website they give the impression they are a US-based company. They are not. They demand customers return faulty, low-quality items to their CHINA warehouse, without compensation. (This was not my experience but that of others, as I have not received anything.)

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- Pickerington, OH, USA • Feb 19, 2024
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Impostor sent inferior shoes and inserts. I called 332-334-6932 to return them. She said if I return them to China, I will only get half the money if the items reach them, but they won't reach them, they will be lost and I won't get my money back. They have a location in New York, NY. I paid $79.90 thru Shop app and would like my money back.

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• Feb 14, 2024
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I ordered shoes from Hike in my size, They were much too small and I asked for a refund. They have said I have to send them back to China before I get my money back. That was never mentioned on their website. What a scam. Lost £70 or so.

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+4
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- Ocean Springs, MS, USA • Dec 30, 2023
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Website seemed to be legit had reviews number on the site can’t be found however they took my money gave me tracking info but the post office or ups says that is not their tracking info . I just want my money back

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+6
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