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Online Travel Reservations Scam

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Online Travel Reservations Scam Reports & Reviews (40)

• May 09, 2025
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I was cancelling a Porter flight and had a question about the form. This phone number popped up to help so I called them. After realizing how many questions they asked it occurred to me that they had asked my Visa card number and too many other equations re the flight. I phoned Porter this morning and they had never heard of them but my flight was successfully cancelled. I now have to watch my credit card entries.

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• Apr 30, 2025
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On 17 February 2025, Our employee's husband, XXX, contacted FlightsAssist (by mistake - tried to google airlines) to change a return flight for Mrs. XXX from Hong Kong to Canada from Wednesday, 19 Feb 2025 to Thursday, 20 Feb 2025. FlightsAssist stated in an email dated 17 Feb 2025 at 21:06 that FlightsAssist would “cancel your existing flight PFA with a cancellation penalty of $797.35CAD and once we book the new flight we will let you know the fare difference.” This service was not performed. Mrs. XXX's ticket was not cancelled as promised, yet the charge was still applied.

After Mr. XXX received confirmation from FlightsAssist that Mrs. XXX's flight would be changed, he shared the conversation/email correspondence with Mrs. XXX. She realized that her husband had contacted FlightsAssist by mistake and she was concerned that her flight had not, in fact, been cancelled or changed. Mrs. XXX then contacted the airway, Cathay Pacific (not Aeromexico as was documented on FlightsAssist's invoice) directly to learn that no change or cancellation had been made to her flight on Cathay Pacific from Hong Kong Intl to Pearson Int, Canada, even though FlightsAssist stated that the flight had been cancelled.

Cathay Pacific changed her flight and charged $50 for the flight change fee. We attempted to dispute this charge with AMEX. In a response to AMEX Bank of Canada, FlightsAssist indicated that the “cardholder transaction was completed on 17th FEB25 under PNR 2Z.... with Aeromexico Airlines Sector HKG-YYZ for passenger(s) XXX.” This statement is not accurate. Mrs. XXX did not have a flight with Aeromexico. Her flight was with Cathay Pacific. The Booking Reference, 2Z... is accurate. If FlightsAssist had, as stated, cancelled the flight associated with that booking reference, Mrs. XXX and Cathay Pacific would not have been able to make the flight change later that night which ultimately allowed her to return home on Thursday, XX Feb 2025. This company is a complete SCAM.

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- Bridgeport, CT, USA • Apr 22, 2025
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I PURCHASED A FLIGHT ONLINE THEN GOT AN ACKNOWLEDGEDMENT EMAIL

SECONDS LATER I RECIVED A PHONE CALL SAYING MY FLIGHT IS ON HOLD BY AIRLINE.

WHEN I CALLED BACK THEY SAID THE FLIGHT WASN'T AVAILABLE ANYMORE I WOULD HAVE TO BOOK A DIFFRENT FLIGHT AT A

HIGHER PRICE. I TOLD THEM TO CANCEL THE FLIGHT THEY SAID THEY WOULD CHARGE ME 100.OO TO CANCEL.

I TOLD THEM ITS NOT MY FAULT THEY DONT HAVE THE FLIGHT I BOOKED ANYMORE.

I HAD TO FREEZE MY CARD THEY DIDNT WANT TO CANCEL THE FLIGHT UNLESS I PAID THEY SAID IT WILL STAY ON HOLD SO I HUNG UP ON THEM.

KNOWING I FROZED MY ACCOUNT, AND TOLD THE CREDIT CARD COMPANY WHAT HAPPENED. SO THEY CAN'T CHARGE ANYTHING I HAD TO GO THRU ALL THIS INCONVENIENCE.

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- Anoka, MN, USA • Apr 19, 2025
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Came up in comparison list with Priceline, Kayak, Cheaptickets, so thought legit and "purchased" airline tickets. Received notice that booking was not confirmed until e-tickets received within 24-48 hours. Then I received a phone call from them and "Madeline" started asking questions. I told her they already had the information and hung up. Over the next several hours (ending at 1 a.m.) I received multiple texts and phone calls from different numbers (9 calls before I started blocking all unknown numbers on incoming calls and texts) and emails basically stating the ticket I had purchased did not have any flexibility and for $xx of dollars they could upgrade and for $xx they could do a better upgrade and if I didn't respond I would be charged a cancellation fee higher than the initial purchase price. I checked my credit card and no illicit activity had shown up; I called the card carrier and had the card cancelled.

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- Ladys Island, SC, USA • Apr 14, 2025
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Found company online, TF Topflightfares listed with other airline ticket companys. Chose a flight listed at $179.62 per passenger. Received an email from the above company that our tickets are pending and a representative will contact us. A representative called us approximately 15 minutes later and stated the rate was for stand by only. This was not stated anywhere in the listing. We told him to cancel this purchase, he stated that the airlines charges $99 per cancelation. We told him this was a scam and we would report their business. He left a message on our phone that there would be no cancelation fee and he would credit our account with them $359.24. We immediately called our credit card company and canceled and reported the company.

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- Wichita, KS, USA • Mar 31, 2025
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I tried to book flights for my partner and son. The company contacted me hours later to state the price of the flights had increased and I needed to pay more money. I did this. The original amount went to the airline, then the additional costs went to the The Bargain Trip. Later I found out that the transaction with the airline was unsuccessful due to security reasons. The money that went direct to the airline was refunded by them, but the additional money that was not refunded by The Bargain Trip. They said that money went to pay airport fees and taxes. They also stated that they had someone at the airline who confirms I cancelled the flights and so the extra money won't be refunded. All this is a lie. I have confirmation from the airline that they cancelled the booking and refunded all the money including taxes. The Bargain trip said that was not the case and that they will not refund the extra money.

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- Hermiston, OR, USA • Mar 26, 2025
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A flight was posted online, I gave all my credit card and personal information to buy it. Then get a call from the company saying that basic economy is no longer available and I cant have my $ back but would have to pay $900 more dollars to get this main economy flight. I states I wanted my $ back and they said that was impossible. I told them this is illegal and is false advertisement and a bait and switch which is illegal in the States. I asked for their employee number and to talk to someone in the States, they gave me bogus employee number and was never able to talk to anyone in America. SO far no $ has been taken out but they have all my information and I wasted hours on the phone with 7 different employees.

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- Hastings On Hudson, NY, USA • Mar 22, 2025
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GuestReservations.com deceptively appears to be website of the specific hotel I was looking to book with. They embedded the hotel name in the url that they used until I made the reservation, then they switch you to GuestReservations.com and show a 50% upcharge for unspecified fees and taxes. There is not cancellation methods without calling, and then the representative explains that the cancellation policy requires a payment that is greater than the charge for the hotel room! So in my case, I booked a $160 room for 2 persons at the Hotel Warner for March 20-21st and the confirmation e-mail showed a "Resort fee" of $4.50 and a "Tax Recovery Charge & Service Fees" charge of $77.54, for a total of $243.14. If I wanted to cancel then they would charge me a $178.26 "Cancellation Fee." The representative told me that he'd refund me $16 but that was a lie- he didn't refund anything. This company should be the target of a class action lawsuit for their deceptive practices!

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• Mar 20, 2025
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Said they was booking me two tickets for Amtrak--sent them by email was not valid---Amtrak could not find my payment and made me pay again

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- Green Bay, WI, USA • Mar 20, 2025
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Purchased airline tickets online. Within 10 minutes of purchase, a spokesperson from the company called me and told me the tickets I purchased did not allow a carry-on bag or a checked bag. I would not be able to purchase a checked bag either. I requested to cancel the purchase and was told I could not. I requested to speak with a manager and was told I could not. I asked again to cancel and was told I could not. Breeze, the spokeswoman told me she would look for different tickets. I reluctantly agreed because I was told I was not going to get my money back. Breeze offered me two different tickets, one of which was not on the same days as my original planned vacation. The other was over double the price of the original tickets. I said I did not want them and I wanted to cancel the purchase. I was told for a third time I could not. I again requested to speak to a manager and was denied the opportunity. I reluctantly said yes to tickets I did not want because I did not want to lose the money from the online purchase. After the ordeal, I started doing research on the company and realized this is their typical modus operandi. Being a novice at buying airline tickets, I had no idea this could happen. I want to make sure other customers are not scammed by Travel01.

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- Brooklyn, NY, USA • Mar 13, 2025
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False advertisement. I purchased tickets for $187.00 they then asked me for more money up $551.00

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- Omaha, NE, USA • Feb 18, 2025
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Round trip airline tickets were advertised and charged and then changed to one way tickets and more money demanded for return trip. When attempting to cancel the bogus flight a "cancellation fee" of $213 was demanded.

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- Salsbury Cove, ME, USA • Feb 09, 2025
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I booked an airfare with Travel01 on line. They then called me to confirm the booking and told me I had a restricted flight and could not take on any baggage or a carry on. I then tried to cancel it. They tried to sell me a flight for more thant $600 so I could take a carry on. I told them to cancel it. I have been phoned repeatedly and text messaged about this flight and I have told them to cancel it. The charge has yet to appear on my credit card but I have to keep looking to see if it has.

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- Willimantic, CT, USA • Feb 04, 2025
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Went on their website looking for flights found one and booked them. Everything seemed legit until I noticed I didn’t receive an email and I didn’t receive a flight confirmation and then about maybe half an hour I received a phone call telling me that the flight was no longer available But they had other options but it would be $1000 on top of the $464 that I had already paid on the website.

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- Astoria, NY, USA • Jan 28, 2025
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I was trying to book a cheaper flight, they called me to tell me that flight isn’t there anymore plus it’s more than 84 I told them to cancel as this was not transparent and she told me she can’t. I called again and the guy said he will cancel but it is not promising with all the attitude and the scam they are running

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- Topanga, CA, USA • Jan 27, 2025
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I booked a flight through this website on January 23, 2025. They immediately called me and told me that price was no longer available, and tried to sell me a much more expensive ticket. I asked them to cancel, the person yelled at me that the flight was not refundable and not changeable, and continued to coerce me multiple times to switch a ticket to a different airline and a different price. After I asked them how come they are offering a change of airline if it not changeable, the person couldn't answer, but continued to pressure me, and would not listen. I told them to cancel the booking request, that I do not authorize any charges, and will contact my credit card company if I see any charges from them. The person hung up. After that I received multiple emails (at least 6) and 7 phone calls from different numbers from this company leaving me a voicemail telling me I needed to contact them because they found a better flight for me. I responded to one of the calls and told them I was not interested and asked specifically not to call be back. The person I talked to told me no one else will call again. After that I received 2 additional phone calls with the same voicemails as above.

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- Orangeburg, NY, USA • Jan 26, 2025
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The company posts as a travel agency. After processing the flights online, we received a call from the company stating the flights were not available that the available flights were almost 3x the price. At that point all the info required to purchase a flight were entered (name, date of birth and address, and card info). When i received the call i asked them i will not purchase the flight because the price is not what it was online so the person on the phone with a strong accent became upset and hung up the phone. They proceeded and attempted on charging my debit card $3,000, but i locked my account. I received 7 calls from the company threatening me and saying i "broke the reservation". I want to warn everyone not to use this company. It sounds like its based in India.

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- Sheldon, VT, USA • Jan 24, 2025
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Travelo1 will advertise very low flight fares and flight availability. Naturally, you will want to purchase the tickets as it comes across as an Expedia type of purchase making you think it is legit. Once you make the purchase, they will call you to confirm the tickets. However, the tickets you selected will 'not be available' and you will have to choose other flight times, days, seat class, etc., which will be hundreds of dollars more than the ones you thought you were purchasing. When you ask to speak with a manager, they will say they are the manager. If you hang up and call back, that person is also a manager. Apparently everyone at this place is a manager and there is no real supervisor person you can speak to. They also claim that they do not allow refunds and are not subject to the same 24h cancellation policy as the actual airlines themselves. Also - they will tell you that the ticket you have chosen does not allow for a checked bag, carry on OR personal item. When you tell that that's fine, they will argue with you about how will you travel with no luggage. On top of the above, the company continues to call, text and email you multiple, multiple times a day to 'confirm the tickets'.

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- Amarillo, TX, USA • Jan 17, 2025
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Purchased flight tickets. 2 minutes after purchase the “airline” called and said I purchased restricted tickets that can’t be cancelled, I can’t sit with my 6 year old kid or husband, I can’t take any bags carry on or checked bags, and I can’t purchase to have any bags. I would need to upgrade to purchase main cabin tickets and not economy tickets. The new tickets would now cost me another $1,000.00. The proceed to tell at me and tell me that I have to purchase upgraded tickets. I can’t have my money back, I can’t cancel. And they have been calling me continuously and harassing me about payment and upgrades.

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- Sayville, NY, USA • Jan 09, 2025
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When I booked my hotel through reservations portal there was no itemized breakdown of extra fees that would be processed. Once purchased there was a fee that was not explained. When I called the customer service within minutes of my booking they were not helpful and would not refund me my money. I asked to speak to a supervisor and waited on hold for an hour and then was disconnected. After speaking with another representative, reservations portal offered me 10% back and it wasn't until I threatened to write a review that they offered me 15% back. This was still not the price of the fees. The company emailed me saying they were going to get in touch with the hotel partner and would keep in touch. This has been going on for almost a month and I've spoken to 6 different people in the meantime and they all gave me the same run around. This is something reservations portal said would be resolved in 24-48 hours which is not true. Each time reservations portal tries to reach out to the hotel partner they supposedly cannot get in touch with them. When I spoke to another person they said that I should try to contact the hotel myself and I did very easily. The hotel said they had nothing to do with this company. I also thought it was interesting that 2 phone numbers that I used to speak with representatives are now disconnected from reservations portal. Do not use reservations portal! Very suspicious!! This has still not been resolved.

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