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Online Travel Reservations Scam

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Online Travel Reservations Scam Reports & Reviews (38)

- La Puente, CA, USA • Dec 30, 2024
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I booked a flight through this agency topflightfares.com for which I selected an economy ticket for 12/22/24 at 8:51 pm with United Airlines. Upon placing a payment, I got a reference number with a pending ticket. I called the number and was transferred to an individual who told me it was a standby ticket that was booked. If I wanted to secure a ticket it would cost me $391. When I called back ~ 15 minutes later, the person told me they no longer had the 391 seat available but they could offer me another ticket for $495 or a next day ticket for $398. This didn’t make any sense to me.

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- San Jose, CA, USA • Oct 30, 2024
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This site is such a scam!! I booked a flight online for myself and a friend; 15 minutes later, a representative called and tried to upsell me a different flight on a different airline at different times. He tells me the flight I originally booked did not actually have tickets for the price the site listed. Instead, I could book my original flight for $1800 (the original price was $325) or switch carriers and times. Not to mention, my original flight was non-stop, and the new flight options would have layovers. When I asked to speak to a manager, he placed me on hold for more than 30 minutes. I had to contact my credit card company and dispute the charges. Now the representative keeps calling and texting me too.

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- Escondido, CA, USA • Oct 02, 2024
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I booked a flight through Farecompare.com and it sent me to Travelo1.com. I booked the flight through them. In minutes they called me even though the ticket stated they were still processing. They told me the flight I booked was not available and tried to force me to buy tickets that were 4 times the amount as the original price. They then tried to charge an extra fee for luggage, seat selection, preferred time, and date. Even though I booked the flight with a specific date and time with insurance, luggage, and seat selection, they still tried to charge extra. I did not agree and told them I wanted to cancel. They refused and continued to push me to buy tickets that were over 4x the original amount. I told them I contacted my bank and they stated the tickets were not refundable and they would be sending me a bill for the unpaid tickets, fines, and fees for canceling. I hung up the phone. Since I froze my card, I was not charged. They have since called me over 60 times and have sent over 40 text messages trying to force me to buy tickets I did not agree to. I have told them to stop contacting me. This did not help. They are continuing to call and harass me every couple of hours. I block each number but they call from different numbers each time. They also text from different numbers as well.

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- Brooklyn, NY, USA • Sep 16, 2024
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This business lure customers into thinking they’re getting cheap flight deals. You book a ticket, enter your travel dates, passenger name, DOB, payment info and the billing address as if it’s a usual process. Check out and you get an email with itinerary,then it continues to say the e ticket will be issued within a few hours. Which was surprising to me because I would expect my e ticket to issue right after the transaction.

I waited for a few hours then I saw an email claiming they had been trying to contact me as there’s an urgent action required for my reservation. I called the number provided on the email, then got passed on to 2 people to speak to. She told me she needed to make me aware of the restrictions on my booking and proceeded to say I’m not allowed to have carry on of which the webside said it was included with the booking. Then things got weird when she told me I only have to carry my wallet and ID, continued to say after they issue my ticket I would not be able to check in on line but rather have to go to the airport 4 hours prior to the departure to check in and she had no answer for me when I asked why I had to go to the airport 4 hours prior to the departure if I am not getting on the international flight. They also said the price I saw was not guaranteed and might change depending on the price increase when they finally issue a ticket. Everything about this experience did not make sense and I started yelling from the top of my lungs and told the person on the line they’re scammers and I did not want to listen to anymore of what she had to say. Then there was silence and then I said oh, you were called out on scamming now you have nothing to say? Still no answer and I just hung up there after. The only good thing is my card had not been charged yet and I was able to take care of things before they even got a chance to charge me. I just do not want anyone to fall a victim or ever use this booking site.

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- Saint Paul, MN, USA • Sep 11, 2024
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Bought 2 airline tickets. Then was called and told my information was incorrect and then told I couldnt bring or purchase any luggage. They told me if I needed a bag I needed to upgrade my seat. The upgrade was 4x the price I agreed to. The confirmation email specifically stated it was an economy seat I purchased. There was no information contained anywhere that stated bags could not be brought. They have since called me nonstop and sent me harassing emails.

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- Brooklyn, NY, USA • Aug 15, 2024
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skyfinder is falsely advertising $200.00 Delta flights. I booked and was sent a confirmation only to be called a few minutes later to be told the flights are not available and was told I could receive a "discount" instead. When I asked why I received a confirmation I was told those prices are not longer valid I informed them there are at least 12 different flight advertised at that price and asked if I could book one of those. Without checking I was told no. I then inquired how their polices and asked how could they no honor these prices when 1. it was advertised 2. I booked and received a confirmation. I was not given an answer. DO NOT BOOK WITH THEM THIS WEBSITE IS A SCAM

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- Mesa, AZ, USA • Jul 24, 2024
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This company led me to believe they were affiliated with Allegiant Airlines and would help me remedy a name correction on a reservation I had just made. (July 2nd) They could help but at the egregious fee of $175 or otherwise the traveler couldn't travel. They also lied and said if I cancelled the reservation and rebooked with correct name spelling, I would lose almost 75% of my booking cost as well as incur a $150 cancellation fee. I would have lost over $500. (Allegiant does not charge a fee if cancelled within 24 hrs of booking, which I didn't know then) They had me sign an authorization for name correction, charged my card and even sent me an email confirmation of the change. Which only yesterday, (July 23) as I spoke with an Allegiant representative, discovered they didn't collect any money (Allegiant), nor was the change made.

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- Sioux Falls, SD, USA • Jul 17, 2024
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Booked my flight for a specific airline, was told when I called to see if I could get seats together, but was told had to upgrade our seats. So I agreed to up grade my tickets to get seats together so I did; thinking it was my original airline. When I got my email I seen my airline changed and emailed them right away not to get a response till after another 24 hours. Been trying to cancel for a refund and the company refuses to let me speak with a manager, I was hung up on repeatedly and not talking with the airline finding out that the Tavel company took another 1000 for my tickets then what they were originally priced. So there was no upgrade just theft.

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- Temple, NH, USA • Jul 03, 2024
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This scammer advertises “Free Cancelation” for booking a rental car. However, if a reservation is canceled, they do not give the money back. Instead it is stored as a credit. These rules are not shared as part of the transaction. The refund rules are revealed only after payment is received where they inform you: You must pay $65 to get a refund.

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- Lakewood, CA, USA • Jun 26, 2024
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I HAVE COME TO READ THAT THIS COMPANY HAS HORRIBLE CUSTOMER SERVICE/ REVIEWS. MY CASE HAPPENED IN THE LAST 30MIN. I CLICKED TO BOOK A RENTAL FOR GUADALAJARA MEXICO BOOKING #B87874355 . THE INITIAL QUOTE READ 123 DOLLARS, THEN WHEN I CLICK PAY THE TOTAL AMOUNT WENT TO $303!!! I DECIDED TO CANCEL RIGHT AWAY. HOWEVER, INSTEAD OF REFUNDING ME THE DEPOSIT THEY TOOK $63.42 THEY ARE CREDITING ME ON MY ACCOUNT AS "CREDIT FOR FUTURE BOOKINGS" I AM NOT INTERESTED IF I CANCELLED THEY DON'T PROVIDE AN OPTION TO GET YOUR MONEY BACK. INSTEAD THEY BAIT AND SWITCHED IN LESS THAN 10MIN! . THEY ONLY HAVE EMAIL CONTACT AND APPARENTLY THAT MAY TAKE 5-28 BUSINESS DAYS. YET THEY WERE QUICK TO CHARGE MY CREDIT CARD!

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- Holbrook, NY, USA • Jun 12, 2024
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Thought we were talking to royal carb cruises We mistakenly got to Flightsassist to fix a problem. Told us the problem is that we owed additional $980.13.. They told us if we didnt pay trip would be cancelled. After realized things did not make sense. Called rc realized we were scammed. We were all paid up for the cruise. RC correct problem. Attempted to stop payment thru credit card to no avail.

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- Lawrence, MA, USA
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This is a travel website . I called as it was an advertising cheap flights to Florida . I filled out info regarding flight and credit card . Within minutes I received a call saying they needed to charge more for flight - seats and asking for a copy of my license . I sent it . I kept receiving calls from them . I realized it was a scam . I blocked my credit card but they were able to charge the $139. I never received a plane ticket or a refund when I asked for it . I read the reviews of this company after ( should have done it before ) and many people had the same experience . Please check out this company .

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- Norcross, GA, USA
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On Google maps, I found Sunset Fisherman Beach Resort Playa, in Playa de Carmen Mexico. An option for booking it was, nextdayhotels.com. I went to this site and completed my transaction and received confirmation. Upon arriving at the hotel(condos) they asked for which unit we would be in. No room was listed on the booking. Attempting to call Next Day Hotels i got a disconnected number. Searching more I find another number where a woman answered but would not give her name, only saying she was the third party and couldn't help, but have us another phone number. This number answered a male who said he wasn't allowed to talk to customers... the hotel Sunset Fisherman had no record of my name or reservation.

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- Holmes, NY, USA
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I booked a car rental online on Carjet.com and never received a confirmation email. Checking on their website, they showed “couldn’t find booking” status. They required a deposit, which they took from my account. They have no email, no chat or US number to call them. There is no way to dispute the charges.

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- Euless, TX, USA
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Website setup as a hotel booking site, it is fake, they will never reserve a room, just take your money and then pretend to issue a refund once you email them

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- New York, NY, USA
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Searched the website for roundtrip tickets from NYC to Fairbanks, Alaska for dates May 18-May 28,2023. Picked $498 price. Entered name, address, email, phone# and credit card info per reservation form. Got reservation id#. Got call from a "Lucas Smith". RED FLAG#1) He said tickets for flight not available-"all economy seats no longer available but still have seats in main cabin for $789". I refused to pay. He drop price to $759. I said can only pay $750. He said he would issue new paperwork. RED FLAG#2): Retun date listed as May 22 NOT MAY 28. RED FLAG #3): Day of return was listed as MON NOT SUN. Got the corrections ok. RED FLAG #4) I called Delta. Flight #'s and time schedule checked out but Delta did not have me as a listed passenger. I called to speak to Lucas Smith. He was not available. He called next day. I told him to cancel order. He asked why? I said I suspected I was being FLIMFLAMMED, that a 54% jump in price was not acceptable and if he didn't cancel the order I would take the issue to FTC, and BBB. He cancelled order as no money had been drawn yet by "Faresplanet" or "ARC"--Thank Goodness. I suspected that I would have never gotten the Delta flight tickets or a seat on the actual flights. THEN, the next day I got a phising text saying my credit card had been used to charge $601.43 on "AMZ" and wanted me to tap on link. Monday, I went to my bank to close that credit card and have a new one issued to prevent potential fraudulent use of the credit card given to Cheapdealsfare.com.

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The Flights Podium web site posts very attractive airfares. However once a person pays online for a ticket they receive an email that starts with "Your Booking is Pending with booking reference number :****************** Please call our Customer care number +1-888-559-4845 so that one of our expert can assist you immediately." Once a person calls the provided phone number they are immediately told that the airline in question ran out of basic airfare and they have to pay much more over the phone. A funny thing is that when I suggested that the airline web site posts higher prices I was asked by a Flights podium representative why I had purchased a ticket with them if I knew a real price and then the representative hang up on me.

There are numerous reports online that Flights Podium uses this tactic a lot.

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I booked my flight with Allegiant Air through this third party claiming to be a company called Flight Conformation Desk located at 2440 BROAD WAY SUITE 219 New York, NY. They sent me a credit card authorization through my email, and charged my Citi Credit Card for the flight and emailed me my Allegiant Air confirmed Itinerary. All seemed good until I later checked my flight conformation, and it showed the flight had been cancelled without my knowledge. Someone at the third party had used my collected information, and called Allegiant Air and cancelled my flight. Allegiant Air issued flight vouchers to the third parties email address as refund for my flight. Allegiant Air confirmed they had issued credit to an "Unkown" email address, and I was left without a flight, or the refunded flight vouchers issued by Allegiant Air. The third party changed the email I had on file with Allegiant Air so they could collect the refunded flight vouchers. I have been unable to get Citi Bank to issue me a credit card refund for the fraud. This is a fake booking agency and is scamming people. Please help anyway you can.

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