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Facebook group Reports & Reviews (1)

- Alexandria, VA, USA
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Purchased ruffland kennel through a Facebook group via Facebook messenger. Paid for product and shipping cost via Zelle. Seller stated I would be contacted by a shipping company with tracking information. Buyer received email from shipping company presenting two options asking for an additional $450 or $900 for shipping insurance saying it will be reimbursed by agent and asked if I wanted to pay via PayPal or Zelle or Apple Pay. I told seller that this did not seem right and asked for a refund. She said that a refund is not an option right now because the shipper has the product. Cost paid for the kennel was $305. I lost a total of $305.00. I filed dispute with the bank. The seller's email was [email protected]. This happened in Caledonia, OH, USA.

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