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BB&T Reports & Reviews (4)

- Parkville, MD, USA

Letter of credit denial was sent to an OLD address. Letter had a phone # to call & discuss. After calling it was obvious this a phishing skeem.

- Saucier, MS, USA

I received an email from BB&T, whom I do not know or have an account with. I receive multiple emails a day even though I send them to my spam folder. The emails reads: "We have detected irregular activity on your account. So we have limited your account. For your protection, you have to verify this activity before you can continue using your account. Please visit: to remove any restrictions on your account. Reference Number: PP-184-107-163 Sincerely, BB&T Customer Services

- Mokena, IL, USA

---------- Original Message ----------

From: BBT Alerts

To: Undisclosed-Recipients:;

Date: July 31, 2017 at 3:33 PM

Subject: An Update on Your Online Banking Profile

Email alleges that there was a recent change in my account activity that was irregular. So they have limited-my account I have no accounts with this institution. Gave a reference # PP-184-107-163. And stated to contact email address of\login?do=verify to remove any restrictions on my account.

Just want to warn others . Also sent to FTC

- Metropolis, IL, USA

I got a text message saying my BB&T online banking security questions have been changed. It gave a phone number, the one I provided above, for me to call. I did not call that number. Instead I looked up BB&T and called the number listed there 888-226-5228. There was no option to connect with a representative but I managed to get to one when I failed to enter a proper account number. When she came on and asked how she could help me I told her I had gotten a text saying my online banking security questions had been changed, but that I did not have an account with them. She said ok sir I can help you with that and then asked for my social security number. I laughed and told her no, I'm not giving her my ss number. She said she couldn't help me and bring up my account without it. I told again that I did NOT have an account with them and that I had never even heard of BB&T before this. She put me on hold for about 5 minutes then came back and began asking me questions, supposedly to file a claim of fraud. She asked for my name, which I gave, though I felt hesitant about doing so. Then she asked for my address. I politely told her I wasn't giving that information and that they already had my phone number. She claimed she couldn't help me without it and told me to come to a BB&T bank location and maybe they could help. I politely told her I'd try the police first but thanked her for trying.

I was fearful it may be fraud, or an attempt at identity theft. But now I wonder if it's a form of marketing. A way to get new customers. Getting my SS# maybe they would have attempted fraud of some sort. But not getting it if they could get my name and address they could add me to their mailing list to try and get me to open an account? I dont know what is going on but I figured I should report it some where just in case.

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