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Warranty Services

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Warranty Services Reports & Reviews (85)

- Broken Arrow, OK, USA • Dec 27, 2023
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Recieved in The mail saying home warranty almost up and i dont have one. I knew it was a scam and did not contact them.

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- Amityville, NY, USA • Dec 07, 2023
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This company sent an unmarked envelope to me with no return adress, website, or clearly marked business name. Only a phone number to the "Program Coordinator" named Mark Smith was listed

The letter inside asked for an urgent phone call to them threatening financial liability if something happens to my car after the date noted. If I call before, they're trying to have me purchase an extended warranty.

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- Fort Collins, CO, USA • Nov 29, 2023
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This is the second time this has happened. We registered our vehicle and it multiple letters in the mail about our “card extended warranty”. Luckily, I don’t fall for these. But it happened with our other vehicle. They knew our full address and vehicles we owned. The letter told us to call with our VIN number and extend our warranty. It was mailed from the zip code 92799 which is Santa Ana, CA and the phone number mentioned was 1-800-851-0673. There was also a fake customer id attached to the letter.

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- Santa Ana, CA, USA • Oct 10, 2023
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Postal letter to home owner from Fannie Mae Mortgage regarding Home Warranty . Bold letters stating Immediate Response Requested.

Stated this is our final attempt to notify you. Failure to call could result in you being liable for all costs associated with home repairs.

Respond immediately by calling James Miller, Program Director at 800-223-9171

Please be advised this amount will continue to increase over time.

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• Sep 11, 2023
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Vehicle warranty expiring notice trying to gain information on the Vin of my owned vehicle

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• Sep 06, 2023
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Sent mail to my home notifying me of a non existant auto recall

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• Aug 30, 2023
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Letter received via USPS with my full name and address. Mentioning call 800-851-0673 with VIN and current mileage. Also said I received the notice because factory warranty has expired or may be about to expire. Used the name “Richard Thomas”

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• Aug 28, 2023
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I believe they are just phishing for information I received a letter about a warranty on a car that I don’t have it was just the same make as the car that I own I believe they are using my information and identity to scam and fraud people and for them to continue they need to know everything about me to insure that they can make it seem as if I am the person doing the scams or fraudulent activity

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• Aug 23, 2023
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request we call concerning Home warranty policy A2H2168960.

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• Aug 22, 2023
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Received “final notice” to update Home Warranty by postal mail.

Agent on phone said they were selling home warranties.

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• Aug 21, 2023
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Mailed me a letter stating my car warranty expired and they would extend my warranty for 4 years. I sold that car 3 years ago.

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• Aug 04, 2023
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Knew it was a scam. Just reporting it.

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• Jul 28, 2023
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I have been receiving phone messages about our car warranty expiring and now received a phishy letter from “Richard Thomas, program coordinator of Vehicle Services Division”

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• Jul 26, 2023
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I received a letter addressed to me (including my name and address) with a bar code in the top left below "Vehicle Services Division" and "Private & Confidential". It is titled "Final Notice" and "response to this notice requested". The number I am expected to call is 1-800-851-0673 to "activate my coverage" because "my factory warranty has expired or is about to expire". The name Richard Thomas is signed at the bottom of the page with the same number as the one I am expected to call. They list their operating hours at the bottom of the page in CST and they are 7 AM to 8 PM Mon-Fri and 10 AM - 4 PM Sat. I called and inquired about the business and requested that I stop receiving mail. On the phone, they called themselves Phoenix Protect, and stated their main office is in Dallas TX, with another office in Missouri.

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• Jul 10, 2023
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Final Notice letter received from, Vehicle Services Division as Private & Confidential 2023,

Customer ID:

Call By: 7/14/2023

Response To This Notice Requested RE: 2011 Honda Accord

Letter has my name and address requesting that I please call 1-800-851-0673 with VIN and current mileage before 7/14/2023. Letter states that the vehicle service contract factory warranty has expired or may be about to expire. Signed by Richard Thomas, Program Coordinator, 1-800-851-0673. Operating hours Monday-Friday 7:00 am - 8:00pm CST and Saturday 10:00am - 4:00pm CST.

Please Call 1800-851-0673. Se Habla Espanol 1-800-813-6261

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- Gilbert, AZ, USA • Jul 04, 2023
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The following is text taken from the postcard received.

Motor Vehicle Services Required

IMMEDIATE RESPONSE TO THIS NOTICE REQUIRED

Our records indicate that you have not contacted u for your vehicle updated. Please call 1-888-599-3772 to speak with your dedicated service representative.

Failure to respond by 7/12/2023, will recategorize your vehicle in our system with a new status of:

[High-Risk potential "Pre-Existing" conditions with mechanical or electrical issues on vehicle]

Neglecting to update your protection program will result in 100% out of pocket repair costs.

Hours of Operation: Monday - Friday 6am to 5pm PST. Saturdays 6am to 12pm PST

The location provided was taken from the postage stamp.

PRESORTED

FIRST-CLASS MAIL

U.S. POSTAGE PAID

DALLAS TX

PERMIT NO. 3133

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- Dunlap, TN, USA • Jun 14, 2023
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Letter addressed saying they need vin and mileage on vehicle. Said it was final notice when it actually was first. Gave customer ID with call by date. No business name and signed by

Richard Thomas- Program Coordinator

Envelope was shipped from Santa-Ana, California with no business name titled in return section.

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- Briarcliff Manor, NY, USA • Jun 03, 2023
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The scammers use strong language to contact them to get home insurance. See the attached letter.

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- Phoenix, AZ, USA • May 31, 2023
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Looking for home equipment insurance policy and the person named Peter contacted us. Mentioned the company named Lifetime Home Warranty and sent us the paperwork to complete and enroll. Paid full year premium for two policies to get the discount.

Enrolled on October 28,2022 and needed to submit a claim on May 26th,2023 and realized that the phone number is invalid and no response and unable to connect.

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- Troy, NY, USA • May 30, 2023
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I received a letter in the mail, Postage Paid, with the words RESPONSE TO THIS NOTICE REQUESTED visible through the window in the envelope.

The letter had the header Vehicle Services Division, Private and Confidential, along with a customer ID and a barcode. The letter included my legal name, my address (with some error re: the apartment number), and the make and model of my vehicle. The letter was signed "Richard Thomas, Program Coordinator." The text of the letter made sense and was spelled correctly, but no specific company name or program name was included.

The letter stated, "Please call 1-800-851-0673 with VIN and current mileage before [one week after I received the letter].

Our records indicate that you have not contacted us regarding the vehicle service contract on your vehicle.

You are receiving this notice because your factory warranty has expired or may be about to expire.

By neglecting to activate your coverage you will be at risk of being financially liable for any and all repairs after your factory warranty expires. However, you still may have time left to activate coverage on your vehicle before it's too late. Final acceptance is subject to your ability to meet eligibility requirements.

This may be our only attempt to contact you about activating your Vehicle Service Contract.

We reserve the right to revoke your eligibility for service coverage if you do not meet our criteria. Call within 5 days to ensure eligibility."

The letter also included an alternate number for Spanish speakers: 1-800-813-6261.

I recently registered this vehicle in a new state. I also recently reported the car stolen to local police and my insurance company and had extensive repairs done after the vehicle was recovered.

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