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Warranty Services Reports & Reviews (62)

- Santa Ana, CA, USA • Oct 10, 2023

Postal letter to home owner from Fannie Mae Mortgage regarding Home Warranty . Bold letters stating Immediate Response Requested.

Stated this is our final attempt to notify you. Failure to call could result in you being liable for all costs associated with home repairs.

Respond immediately by calling James Miller, Program Director at 800-223-9171

Please be advised this amount will continue to increase over time.

• Sep 11, 2023

Vehicle warranty expiring notice trying to gain information on the Vin of my owned vehicle

• Sep 06, 2023

Sent mail to my home notifying me of a non existant auto recall

• Aug 30, 2023

Letter received via USPS with my full name and address. Mentioning call 800-851-0673 with VIN and current mileage. Also said I received the notice because factory warranty has expired or may be about to expire. Used the name “Richard Thomas”

• Aug 28, 2023

I believe they are just phishing for information I received a letter about a warranty on a car that I don’t have it was just the same make as the car that I own I believe they are using my information and identity to scam and fraud people and for them to continue they need to know everything about me to insure that they can make it seem as if I am the person doing the scams or fraudulent activity

• Aug 23, 2023

request we call concerning Home warranty policy A2H2168960.

• Aug 22, 2023

Received “final notice” to update Home Warranty by postal mail.

Agent on phone said they were selling home warranties.

• Aug 21, 2023

Mailed me a letter stating my car warranty expired and they would extend my warranty for 4 years. I sold that car 3 years ago.

• Aug 04, 2023

Knew it was a scam. Just reporting it.

• Jul 28, 2023

I have been receiving phone messages about our car warranty expiring and now received a phishy letter from “Richard Thomas, program coordinator of Vehicle Services Division”

• Jul 26, 2023

I received a letter addressed to me (including my name and address) with a bar code in the top left below "Vehicle Services Division" and "Private & Confidential". It is titled "Final Notice" and "response to this notice requested". The number I am expected to call is 1-800-851-0673 to "activate my coverage" because "my factory warranty has expired or is about to expire". The name Richard Thomas is signed at the bottom of the page with the same number as the one I am expected to call. They list their operating hours at the bottom of the page in CST and they are 7 AM to 8 PM Mon-Fri and 10 AM - 4 PM Sat. I called and inquired about the business and requested that I stop receiving mail. On the phone, they called themselves Phoenix Protect, and stated their main office is in Dallas TX, with another office in Missouri.

• Jul 10, 2023

Final Notice letter received from, Vehicle Services Division as Private & Confidential 2023,

Customer ID:

Call By: 7/14/2023

Response To This Notice Requested RE: 2011 Honda Accord

Letter has my name and address requesting that I please call 1-800-851-0673 with VIN and current mileage before 7/14/2023. Letter states that the vehicle service contract factory warranty has expired or may be about to expire. Signed by Richard Thomas, Program Coordinator, 1-800-851-0673. Operating hours Monday-Friday 7:00 am - 8:00pm CST and Saturday 10:00am - 4:00pm CST.

Please Call 1800-851-0673. Se Habla Espanol 1-800-813-6261

- Gilbert, AZ, USA • Jul 04, 2023

The following is text taken from the postcard received.

Motor Vehicle Services Required


Our records indicate that you have not contacted u for your vehicle updated. Please call 1-888-599-3772 to speak with your dedicated service representative.

Failure to respond by 7/12/2023, will recategorize your vehicle in our system with a new status of:

[High-Risk potential "Pre-Existing" conditions with mechanical or electrical issues on vehicle]

Neglecting to update your protection program will result in 100% out of pocket repair costs.

Hours of Operation: Monday - Friday 6am to 5pm PST. Saturdays 6am to 12pm PST

The location provided was taken from the postage stamp.






- Dunlap, TN, USA • Jun 14, 2023

Letter addressed saying they need vin and mileage on vehicle. Said it was final notice when it actually was first. Gave customer ID with call by date. No business name and signed by

Richard Thomas- Program Coordinator

Envelope was shipped from Santa-Ana, California with no business name titled in return section.

- Briarcliff Manor, NY, USA • Jun 03, 2023

The scammers use strong language to contact them to get home insurance. See the attached letter.

- Phoenix, AZ, USA • May 31, 2023

Looking for home equipment insurance policy and the person named Peter contacted us. Mentioned the company named Lifetime Home Warranty and sent us the paperwork to complete and enroll. Paid full year premium for two policies to get the discount.

Enrolled on October 28,2022 and needed to submit a claim on May 26th,2023 and realized that the phone number is invalid and no response and unable to connect.

- Troy, NY, USA • May 30, 2023

I received a letter in the mail, Postage Paid, with the words RESPONSE TO THIS NOTICE REQUESTED visible through the window in the envelope.

The letter had the header Vehicle Services Division, Private and Confidential, along with a customer ID and a barcode. The letter included my legal name, my address (with some error re: the apartment number), and the make and model of my vehicle. The letter was signed "Richard Thomas, Program Coordinator." The text of the letter made sense and was spelled correctly, but no specific company name or program name was included.

The letter stated, "Please call 1-800-851-0673 with VIN and current mileage before [one week after I received the letter].

Our records indicate that you have not contacted us regarding the vehicle service contract on your vehicle.

You are receiving this notice because your factory warranty has expired or may be about to expire.

By neglecting to activate your coverage you will be at risk of being financially liable for any and all repairs after your factory warranty expires. However, you still may have time left to activate coverage on your vehicle before it's too late. Final acceptance is subject to your ability to meet eligibility requirements.

This may be our only attempt to contact you about activating your Vehicle Service Contract.

We reserve the right to revoke your eligibility for service coverage if you do not meet our criteria. Call within 5 days to ensure eligibility."

The letter also included an alternate number for Spanish speakers: 1-800-813-6261.

I recently registered this vehicle in a new state. I also recently reported the car stolen to local police and my insurance company and had extensive repairs done after the vehicle was recovered.

- Sun City, AZ, USA • May 16, 2023

I keep receiving these home warranty FINAL notices and a voucher for 199.00. Finally today I called them because have never had a warranty with them -- the guy's total focus was, okay, today I will be setting up your home warranty. I said no you won't -- you send this like I had a warranty with you and it is expiring -- you people are crooks, and I hung up.

- Grosse Pointe, MI, USA • May 15, 2023

I have now received these final offers for way over a year, have called them to be removed from their mailing lists, to no avail. They do have my name and address, which does make me uncomfortable. The latest one received has the usual buzz words of "final notice," "call immediately" etc. other clear red flags. Their website ( is vague and this company is not visible in any of the home warranty lists I have seen.

The address I got today for them is: 5000 Birch Street, Newport Beach, CA 92660

Let me know if you'd like me to send you a scan of the latest letter I just received.

- Chicago, IL, USA • May 15, 2023

Prepaid mail permit # 699.

Mailed in plain white envelope. In place of stamp, has printed:


U.S. Postsge


Permit No. 699

Mailed From

Letter inside envelope lists contact "James Miller - Program Director"

Zip Code 92799

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