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VIBELY MASCARA

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VIBELY MASCARA Reports & Reviews (5)

• Mar 23, 2024
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Bought vibely mascara from Facebook and although received the product (which doesn’t do what it states it does!) I now find that I am paying a recurring charge every month for a service or products that I haven’t since then received. Have cancelled the PayPal payments but I have been scammed out of $63!

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• Nov 29, 2023
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I purchased vibely mascara (Lash Cosmetics) in September 2023. It took over one month to receive it because it was shipped from China, which I did not realize. Also, upon purchase, I wasn't aware that I signed up for a monthly subscription. I noticed jus recently that my Paypal had been charged $31.63 in October and November by Nymbus, LLC with a website and email by the name of "shopinnovations". When I clicked on the link from my Paypal account, it took me to a domain that said the website did not exist. So, I finally found a toll number for Nymbus, LLC. The person I spoke with explained that when I ordered the mascara, I checked a "yellow box" at checkout that gave permission for the monthly subscription. I would have never willingly checked a box that gave permission for a monthly subscription of $31.63. Furthermore, Nymbus, LLC/Lash Cosmetics/Vibely or whoever they are never sent me anything other than the mascara. If this is a credible company, they should make it clear during the checkout process that their customers are being signed up for a subscription. And then not send those "subscribers" any further communication or product? That is some shady business! So of course I felt like I had been scammed when I saw those charges on my account. However, Nymbus, LLC did give me a full refund for the two month of $31.63 I was charged, so that is a positive on their part. In my opinion, they're banking on the fact that most people won't realize the monthly charge and won't go through the ordeal that I had to go through to get refunded.

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• Dec 19, 2023
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Could you please share what number you called to get ahold of someone?

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• Jul 31, 2023
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I came across VIbely Mascara ad on Facebook and ordered buy one . I did receive this product. The same company (allegedly called Nymbus LLC, with a website and email under the name “shopinnovations”) continued to charge me monthly payments of $31.63 for about without my authorization, for which I never received a single product.

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• Jul 24, 2023
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I came across VIbely Mascara ad on Facebook and ordered buy one get one free for a one-time payment of $19.99. I did receive this product. The same company (allegedly called Nymbus LLC, with a website and email under the name “shopinnovations”) continued to charge me monthly payments of $31.63 for about 6 months without my authorization, for which I never received a single product. I am unable to stop the reoccurring payments through Paypal so now I am at the mercy of this shady company, hoping that they stop my reoccurring payments. Also, I checked the website listed on Paypal for them and it doesn’t exist.

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