SCAMTech Support Scam Reports & Reviews – Page 6 (165)
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We apologize for the inconvenience, but we are here to inform you that you have been charged $ 292.40 for your GS-Tech 24 subscription, which is scheduled to be automatically renewed today.
Order overview:
A/C Type: Personal PC
Item Name : GS-Tech 24
User : O2-PC
period : 24 months
Product key : GS24yrRegMUT4
Grand Total : $ 292.40
Mode of payment: Online
Did not order this. Checked ScamPulse.com and saw phone number listed in email was a scam.
I was so angry at the amount, I clicked on the link to a phone number to cancel my subscription. The guy that answered was from Hong Kong, but I didn't realize that at first. I told him I was fed up with all the popups from Norton and had someone from Hello tech cancel it and remove it from my computer, but he wasn't successful and Norton was still popping up. Hello tech did download and install a new security program.
The scammer told me he had access to my bank account because I was paying for Norton that way. I think he had my checking account number, but I may have been tricked into giving that to him also.
He said I would have to give him access to the computer to remove all of the Norton.
At some point, I believe he asked me to type in $100. ( I don't remember why) When I tried to type in the amount, he said to not use decimal points. Then he took over my computer and changed the amount to 100,000 that was being sent to me.
He said I made the mistake, and if I didn't return the extra, they would issue a warrant for my arrest.
He sent a message that said it was a non- active warrant and it would be active if they didn't correct the error.
Then he told me I needed to wire the money to BBB/hc (for Hong Kong)
He later said I only needed to wire 80000 and they would get the other 20000 later.
When he told me I needed to lie to my bank and tell them I knew this person in Hong Kong, I finally realized it was a scam. I hung up on him and called my bank. The scammer tried to call me several more times and left a voicemail. I still have the phone records.
When I talked to my bank, they said the scammer was able to transfer my 80000 from savings to checking, but no money left my bank. The bank rep transferred the money back, and gave me new checking and savings accounts. I also changed my passwords.
I had best buy remove the scammer from my computer.
The next day, (Sept 30) I got a legitimate email from Norton that said my renewal would be about $150.
I'm sorry it took so long to report this on your scam website, but this mess put me way behind schedule and I was already too busy. But I did contact you and had been corresponding with "Wynco" beginning Sept 29, forwarded the initial email to her and the Non-active Warrant letter.
A man with a heavy accent answered like he was at home. I told him my problem. He was coughing and had trouble communicating amidst his heavy accents. He asked me to download an app to my laptop. I asked why. He said he must see what the problem is. I said how do I know you're not a hacker too? He started coughing and I hung up. The site he asked I download is https://www.ultraviewer.net/en/ so he can remotely SCAM ME....he didn't identify his name or if he was working at FACEBOOK!
DO NOT BOTHER. THIS IS ANOTHER SCAM!!!
Instead they asked me for my personal information said that I had a refund owed to me.
Wasnt advised by the representative they weren't the company that was identified when calling about internet router failing and lighting phone on the desk top. Re-explained the issue and said the reason and purpose for the call. Was foreign talking representative.
I was using my laptop computer when I got several pop-up alert messages from Microsoft emphasizing that the computer has been exposed to corruption. There was also a message specifying not to close the pop-ups or to turn off the computer but to call the number posted on the screen. I spoke with a Technician Name - Trend Merchant. This technician sounded very convincing. He asked for my specific age because I sounded very young. He explained to me that the company he works for is contracted to fix technical issues like mine. He explained that the reason my computer was corrupted by scammers is that my network protection coverage expired. He said my network with which I'm accessing the Wi-fi is corrupted. He accessed my computer and showed me a list of foreign hackers and presented me with the charge to fix the technical issues on my computer. The technician also referred me to a female representative to discuss I reluctantly accessed my bank website, logged in and went to 'bill pay' to process the technical order with the technician. I never used the 'Bill Pay' feature through my bank before. He stated that he needs to input the information to process the bill pay invoice. He needed to receive the confirmation number for the company's records. After the order was processed, he went into my email and sent an email to me with the following message: * ***** ***** authorized the payment of $435.00 USD from my bill payment towards the Ultimate store & opted for the services.
My issues have been resolved and I am satisfied with the services
Thanks & Regards
Sonia Adams
The email was done so quickly that I didn't get to question him about it before hand. The technician transferred me to a man name Peter to complete the process of correcting the tech issues in my computer.
Peter and Trend Merchant used the notepad to input the following notes:
Support Id :- G72268
Support Number :- 1-518-641-1333 / 1-315-757-0469 (10:30am - 7:30pm EST)
Company Name :- Quick Help 24*7
EMAIL :- [email protected]
Website :- Quickhelp24-7.com
Services :- Fix+1 Year Security+Technical Support+All Devices
Merchant Name :- Ultimate store
Amount :- $435.00 USD
Mode :- Bill Pay
Technician Name - Trend Merchant
After the transaction was completed and the technical issues were completed, I received an email notification that the email that Trend Merchant sent through me email wasn't delivered. I checked the website, and I received a message stating the website status is risky. I eventually logged into my banking account and deleted the Bill Pay transaction.
Monday, September 4, 2023
The company attempted to contact me via telephone, but I declined the call and blocked their number on my cellphone. The number is 254-294-5623 (Texas). I also received an email requesting feedback, which I didn’t reply to.
Tuesday, September 4, 2023 – Wednesday, September 5, 2023
A technical support agent contacted me by telephone and left a voice message requesting feedback about my computer service. I didn’t call back.
I then tried calling what I think was the correct Webroot number and was told that they did show my information but under a different email address. I believe I tried entering that information but a password reset never came through.
I then called Best Buy's Geek Squad and made an appointment for the next morning. That rep's attempts to also failed after trying all of my email addresses, so we called Webroot's 866#. The Webroot representative was very helpful and confirmed that my account was still connected to the email address I had been given the day before over the phone. He sent several password reset emails, but none came through. We asked him to change the email address on my account. He did so and tried sending more password reset messages but none came through. He then said that sometimes it takes up to 24 hours for them to come through. As a result, I decided to just wait.
By the time I got home from Best Buy, an email had come through to the original account. I decided to wait to see if one would come through to my other updated email address. 24 hours later I had not received any more emails from them, so I clicked on the link on the email I did receive. I was still not able to get in, but my attempt to do so generated a call from someone at an 806 area code.
This guy pretended to be with Webroot. I thought his voice sounded like the agent I had spoken with the day before, so I said his name and he indicated that I was him. (I really don't know if it was or not at this point.) Later, he claimed to be with a company that he said worked closely with Webroot. He said he could tell from his end that there were issues with my computer that needed to be addressed. Normally I would never have given him any information or access to my computer, but I thought this was legitimate as his call was in response to an email I believed to have been from Webroot.
He pulled up what looked like a directory of codes showing supposed active connections to my computer. He said one was in NY and another I believe he claimed was overseas. He also pulled up a long list of files that he claimed to be from porn sites that someone had downloaded to my computer. He said he could help me and would give me the information. Looking back on it now, I find it interesting that he never did speak the prices out loud but typed them on my computer. He said it would be $199.99 just to remove the files and then $299 to include protection for a year or two, $399 for an extra year of protection and $499 for a lifetime protection including a lifetime Webroot subscription.
I muted my phone and went to talk to my husband about it. You said to do whatever I thought to ensure our protection.
Anyway, I unfortunately told him I would go with the lifetime plan and even ended up giving the guy our router ID and Mac number, thinking that this would protect us.
The guy I talked to said he had changed the Webroot account information on my computer, and even though it now showed 200+ days, my initial subscription would expire on Oct 6 but they would extend it annually.
It wasn't until a day later when I realized that all of this seemed suspect and that I really needed to check on this further to verify that it was legitimate.
I called the 866# for Webroot on 8/11/23. The gal I spoke with said that they are not affiliated with any other companies and their only website address is webroot.com. (The website link that had been on the email I had received two days prior and prompted the call from the apparent scammers was webrooranywhere.com.) She said there was a record of me talking to the initial rep on 8/9, but she did not have any notes of anything up until the time I called her. She also said that they are in no way affiliated with Helpful Consultants. I gave her the new Webroot account number that I had been given, and she gave me the name of the guy it was assigned to. It is someone I don't know and I'm guessing probably doesn't even exist. She recommended that I immediately turn my computer off, contact my internet provider to get a new router, and have a system restore done on my computer.
I immediately unplugged my internet router and took it to my provider and exchanged it for a new one. I then called Best Buy to make an appointment for the next morning with the Geek Squad. That Geek Squad tech opened my computer and pulled up 330+ (339?) files that these guys had downloaded to my computer the day before. He removed all the files and everything suspicious that was attached to my computer. I also had him remove Webroot.
Yesterday, 8/12, I went to Best Buy and had another Geek Squad agent double-checked my computer and installed Norton AntiVirus on it. I also left my husband's laptop with them so they could remove any corrupt files from that or do a system restore if necessary.
I did contact my bank's fraud department on 8/11 to report this and said I would be disputing at least all but $199 the charges - but the whole thing if the files were on my computer. I called back yesterday to give them an update and told them I am disputing all charges as this is most certainly a scam and they actually downloaded files to my laptop.
Want to clean my iPhone
[email protected]
I did not open it to find out more information