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Tech Support Scam

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Tech Support Scam Reports & Reviews (109)

- Des Plaines, IL, USA
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Was on tablet in doing my e-mails and all of a sudden the screen was blocked all sorts of noises alerting me that someone is trying to get into your computer. (Needless to say it was the scammer trying to get to me) there was a message not to turn off my machine, to call the number below for help. Even though I had a contract with Geek Squad I called the number. They said they were a Microsoft company who helps with this problem.. The alert also had Microsoft name on it. I believed Patrick Sonley Emp # MS/19521 IP Address 9821343207. I was asked the check # I would be using to pay for this. I said a check why just a check to pay? The answer that's how we do it. I did give him a check # then he sent me to Peter a Tech. Stated someone in China was doing child porn on my device. Network security breach. Now I am 78yrs old not high tech they are starting to convince me. I can't tell you how many times I stated I Haven't got $299 to pay you I am a senior on a fixed income. they placed malware into my computer but was unblocked. I took tablet to Geek Squad to get rid of all they had placed into my tablet. Now I have blocked their e-mails and some of their phone numbers because they keep calling to send them their check. I have reported fraud to FTC, ScamPulse.com in Georgia, Microsoft, my Bank (Who told me not to send the check they would have more of my information) do not have any further calls to or from them). I did call the non-emergency # to police but they were unable to direct me to someone for help in fraud mater. Still working on that as I write. Now the last call from them the number 518-994-0927- ext 1017. from a Kathy Jane or Jayne collection team to call them regarding payment. They will send this to collections with penalty charges & legal consequences if I do not call. Oh, after speaking with a tech named Peter he sent me to web security Gary Walter, I assume he knew what was wrong since they did it themselves to bait me. He told me all the things that went wrong, IP address hacked, all imp passwords hacked., and I could get their support for 3yrs for over 1,000 dollars. I said definitely not I can't pay you $ 299. In March I had someone telling me they were from Lifelock and wanting ^over $400 for renewal subscription I took to geek squad & had my tablet checked. Everything was okay with it that time. Also, now I know that Microsoft does not send messages of things wrong with your device until they are called by you with a problem. I am going to have it tattooed on my arm, so I never do this again.

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- Hollywood, FL, USA
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I was attempting to find the phone number for Instagram, and found a website with an alleged direct line to Instagram. Since all other numbers were not helpful in connecting me with Instagram, I called the number in question. I hung up when I was not directly connected assuming it was a defunct number, but I was contacted by another number [(816) 946-2404]. The caller claimed to be from Meta Instagram and said that we were disconnected abruptly. This made me assume that the new number was related to the first one and I proceeded with the call. I gave the email connected to the account (which was stolen in a previous incident ten years ago) and the username handle for the Instagram account. This was the only information I gave regarding my identity. They then asked for the phone that I used. When I said I was using a computer, they asked again for what type of phone I was using. After saying Android, they asked if I was ready to verify information. Upon saying "yes", the agent hung up on me.

The perpetrator is a female with a noticeable accent. She is part of a larger call center that potentially spoofs the numbers of other victims in its operations. I had not given any other information besides my Instagram account handle, the email associated with it (which was already stolen in a prior incident), and the fact that my phone is an Android. Upon realizing that a scam may have occurred, I searched for similar cases and have found that the "say yes" scam sounds similar to what I had experienced. I immediately changed my phone number after the fact.

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- Cortlandt Manor, NY, USA
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We called all expert solutions , you called us back . They tried to convince my HP printer wouldn't connect because we needed to buy security product from them for $1512.00 Using the fear sell they pressured my husband 2 men names Allen Reed and Alex Morri the most american names for Indian sounding accent. They DID jump on our computer using a team viewer of sorts . They reasoned that our IP address was compromised and they couldnt fix and connect the wireless computer without me buying their package.

I fixed the printer myself for free. PLEASE INVESTIGATE this FRAUD of a business. Using fear, and false reasoning to try and SCAM $1500?

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- Coopersburg, PA, USA
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Had an issue with my laptop not communicating with my printer to print wirelessly. I GOOGLE Searched this issue and got a response with a phone number. I believed that I was speaking to the company that made my printer (HP). The person on the phone had a deep Asian Indian Accent and was sometimes difficult to understand him. After the work was performed I was charged $349.99 and given a ONE YEAR tech support guarantee. I subsequently had other issues with my printer-laptop connection and eventually did talk with a TRUE HP rep who informed me that MM TECH TOOLS "IS NOT" affiliated with them and that I should demand a refund. I called MM TECH TOOLS today and had a hard time with the rep on the phone. A subsequent phone call to them later in the day resulted in a rep stating that a refund will be made in "the usual 3-5 business days". I'll check with my credit card company later this week to confirm that the refund was made.

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- Woodbridge, VA, USA
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Scammer stated in order to fix my outlook.com email address they would have to get a refund from the Best Buy Greek Squad of $120 so they would be able to charge me $100 to fix my computer email address that could only send but not receive. Then they stated there was a mistake in the refund. Instead of $120 and the check sent was $1,200. Later I was told by NFCU Fraud department scammers have very sophisticated software and they can manipulate the screen of what you see. So they accessed my computer and showed an excess amount of dollars in my account of $1,200. This was after several times the screen went blank several times. Then they wanted me to go get an Apple gift card which then I would scan and email it to them. After they received the refund they would fix the release from the Geek squad where I bought the computer and they would be able to go online, gain access to my computer and fix the email account. This they did but when they were accessing my computer my mouse did not work. Somehow they were able to obtain a screen shot of my Navy Federal Credit Union web page. SO I went and bought $1,200 gift card at an Apple store. Scanned it with the numbers exposed. The next morning I logged onto Navy Federal Credit Union and there never was any account that showed an excess of $1,200 but instead showed an account missing $1,200. I still had the card so I went to the Apple Store and spoke with the manager. The manager took a scanner out of his pocket and scanned the gift card. He stated there was no money left on the gift card. So it dawned on me I had been scammed. There is no way to get the money back. Later I was told by NFCU Fraud department scammers have very sophisticated software and they can manipulate the screen of what you see. Navy Federal Credit Union fraud department then changed several accounts belonging to me. First they deleted the account used in the scam. Then they created a new account and emailed me instructions regarding what they had done and that I should notify any auto deduct accounts of the new account.

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- Edgewater, MD, USA
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Initial contact made via pop-up message re my internet connection. It cost $599 to make a one time fix. Then I was repeatedly contacted by a man calling himself Max Rogers who told me I owed even more money (amounts varied from $1,100 to $13,900) for "services" I never requested; no contracts were signed & my repeated requests for a letter explaining all of his companies activities were neglected. Max Rogers gave me three company names for the checks (Devine Mart, Fortune Kart, and Ultra Kart) and used various phone numbers as a contact. On three separate occasions Max had me write a check to cancel services, then another check to finalize the cancellation. Then, he called me (always from different numbers and cities) to cancel again as 'hackers" got into my system before the finalization process could be completed. To reactivate the final cancellation I first needed to pay $1,000 to eliminate each "hacker". Each call came with a treat to access my bank account to withdraw all money owed (up to $96,000) if I did not pay the smaller amount requested. On two occasions the "cancel services" price was over &13,000 for which I was to pay using two separate checks. I finally decided to no longer make payments, but I have continued to receive calls demanding payment with the threat to take the money from my bank accounts. I went to my bank to cancel these accounts and alert them to this situation. At no time did my caller ID show the name of the caller or the company, only various cities and states from which the calls were routed.

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- Atlanta, GA, USA
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Scammer’s name, Mike Arbuco. When he started telling me all would happen to me if I did not cooperate, that’s when I discontinued the call. However his connect was still connected to me computer and is still connected. I have scheduled geek service to service my computer.

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- Norwood, PA, USA
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He claimed he could unlock my MacBook Pro if I got some apple gift cards.. I got 2 500 cards and when he said I needed a 3rd I refused. by that time the money on my apply pay digit card was locked. I spoke with the real apple support and they said they could not unlock it and referred me to green dot bank.. Green dot bank said the would not refund money after I asked to speak to someone in Corporate ,speaking to a young lady from Green dot bank she said she was try to help and I'm waiting for her to get back to me. There are no guarantees.

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- Avon, CO, USA
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It showed on my checking account $4000. When I was trying to get a refund of $400. I then received an email stating I had a non-active warrant from BBB.

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- Buford, GA, USA
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Calling saying they work with CorpIT to fix tech and charge our company

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- Cincinnati, OH, USA
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I was on internet and my computer said I had a virus and pc going crazy making loud noise saying don't turn off. I'm sure if the people called but they

claimed to provide a technical support for a fee of $598 last October 2023. Now six months later they call saying if I don't contact them they are going to automatically renew my service for $9000. I call them and say I want to cancel but the catch is I need to pay $1600 in order to cancel services. They guy says not a cancel fee but for services I used the last six months. Then pressuring me to hurry and write a check and mail as soon as possible. He threatens to charge me $9000 if I don't hurry and mail the check. Then says their going to call me and make sure I answer the phone. Sounds like I'm a hostage.

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- Harrisburg, PA, USA
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pop up

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- Atlanta, GA, USA
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The scammer service offered was to help fix connection of an HP printer to the internet. They said they had to access control over my computer to fix it. Only way to do it so I stupidly complied! They were foreign and difficult to understand. They ran a lot of things and showed me what was wrong and said how they could fix it and gave options-the least expensive was $100. When I said I wasn’t ready to do that, he git very ugly and said I really didn’t want help and why would I refuse. I said it was my choice and I wasn’t ready to do that right now. He said I would have to pay someone else a lot more and kept asking why wouldn’t I do it. I hung up and I think he did something to my computer as I can’t connect to the internet now. I didn’t realize this was the same support site I had previously tried that literally cussed at me if I didn’t understand something he asked. They represent a false claim as HP support. Thank you.

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- Philadelphia, PA, USA
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I was attempting to call a Philadelphia utility company to confirm the amount of the prior month’s bill. I dialed one of the digits incorrectly and somehow ended up talking to someone trying to sell a Life Alert type product. The first thing they said to me was “can you hear me?” I said “yes,” and they kept talking about the product, even though I said, multiple times, “I’m sorry, I’m not interested. I think I dialed the wrong number.” I eventually hung up. It made me think it could have been a pre-recorded message since the woman was not responding to me at all and just continued to talk. I tried to call the number back today and it was invalid. I’m worried they recorded my “yes” response when I called.

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- Herndon, VA, USA
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Computer starting screaming at us and Microsoft tech support number came up. My husband called it and was on the phone for 2 hours, and then he went to a CVS and "bought" bitcoin (which I wouldn't have let him do, but I wasn't home. When I got home, he told me what happened and I panicked. Canceled the debit card, changed passwords and reported fraud to the bank.

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- Memphis, TN, USA
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I thought I contacted Xfinity/Cable Company to speak with someone about my bill being too high and to see if there was a plan for seniors on fixed income. A foreign woman with broken English began talking. I couldn't understand her, so I asked to speak with someone who spoke English. I was transferred to Mr. Lucas Oliver who said he could help to reduce my cable bill. He said he could get my bill down to $45 per month. I said that it was still too high. He said that if a better plan became available, he would call me. My Xfinity bill was $134.58. Mr. Oliver said in order to get on the $45 plan I had to pay the past due balance. But he would use promo code messiahwebsoultion for an instant $20 credit. So, all I would have to pay is $114.58. I paid the amount. Mr. Oliver said that if I had any questions or problems, he could be reached at 845-520 4404. He said that was his direct line. The next month when I received my Xfinity bill it was not $45 but $66.47. I called Mr. Oliver's direct line, and it was a recording for a rebate voucher. That is when I knew I had been scammed. Mr. Oliver is with an internet web design company called Messiah Web Solutions and PRETENDED to be Xfinity. I then contacted the real Xfinity Customer Service Dept and my credit card company and informed them of the fraud.

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- Goodview, VA, USA
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Went to the web site of Brother Printer and requested information about how to get a printer back on line. The chat person said he would transfer me to a technician. The tech gave a spiel about how they could fix the printer and get it back on line, He said he would fix the computer glitches that were causing the printer not to work, A numerous so called attempts he said he could fix it for a sum of money, That is when we realized it was a scam. He got much information since I allowed him to access the computer .

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- Chantilly, VA, USA
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Got an e-mail claiming that they are about to auto-renew MacAfee virus support, which was provided with a purchased computer and now requires renewal to continue. I don't recall purchasing anything that might be relevant to their service. They said I am set up to auto-renew. They couldn't tell me when or where the computer was purchased. The e-mail was not from a corporate domain. When I called their number, they couldn't provide me any information. I said it sounded like scam and they hung up.

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- Gunnison, CO, USA
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Scammer claimed to be from a business that needed immediate access to our pos to fix "something". Wouldnt provide business name or info on their end. Requested remote access to our computers. Scammer hung up on me when i asked questions. I called number back and there is a message service saying they recently tried to contact us about a problem with our business, again not providing details on who they are. I requested to be connected to an agent amd they hung up on me because they knew i was on to them.

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- Mc Lean, VA, USA
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When I opened Expedia (which had been standing open on my computer) a pop up appeared with a QR code to sign up for the mobile app. the page that appeared on my phone asked for my cc information but said I would not be charged for the free membership. in small print just before the big "Continue" button was a box checked that said I as signing up for a Music Bundle service trial period for $1 and would be charged monthly after that if I didn't cancel within the trial period. I didn't notice this until after I clicked continue and nothing happened. I re-read the QR code and when the same form appeared I noticed that below the CONTINUE button, there was another paragraph that said I would be charged $49.95 per month for the Music Bundle Service.

I checked my cc right away and there was a pending charge of $1 to BAZONEFR.COM. I did not receive a confirmation email with instructions of canceling. AUGH! I was scammed!!! I closed Expedia and reopened it and the invitation did not pop up again. My CC company can't block the charge because I technically authorized it. Supposedly, I can call the BAZONEFR.COM helpline from 9am-9pm. Let's see.

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Tech Support Scam Contacts

Phone:
+1 (412) 376-7533 0 0
+1 (703) 480-7885 0 0
+1 (877) 297-2205 0 0
+1 (855) 991-3099 0 0
+1 (866) 216-1072 0 0
+1 (888) 406-9087 0 0
+1 (856) 492-1494 0 0
+1 (855) 803-8392 0 0
+1 (855) 222-2316 0 0

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