SCAMTech Support Scam Reports & Reviews (114)
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I was using my laptop computer when I got several pop-up alert messages from Microsoft emphasizing that the computer has been exposed to corruption. There was also a message specifying not to close the pop-ups or to turn off the computer but to call the number posted on the screen. I spoke with a Technician Name - Trend Merchant. This technician sounded very convincing. He asked for my specific age because I sounded very young. He explained to me that the company he works for is contracted to fix technical issues like mine. He explained that the reason my computer was corrupted by scammers is that my network protection coverage expired. He said my network with which I'm accessing the Wi-fi is corrupted. He accessed my computer and showed me a list of foreign hackers and presented me with the charge to fix the technical issues on my computer. The technician also referred me to a female representative to discuss I reluctantly accessed my bank website, logged in and went to 'bill pay' to process the technical order with the technician. I never used the 'Bill Pay' feature through my bank before. He stated that he needs to input the information to process the bill pay invoice. He needed to receive the confirmation number for the company's records. After the order was processed, he went into my email and sent an email to me with the following message: * ***** ***** authorized the payment of $435.00 USD from my bill payment towards the Ultimate store & opted for the services.
My issues have been resolved and I am satisfied with the services
Thanks & Regards
Sonia Adams
The email was done so quickly that I didn't get to question him about it before hand. The technician transferred me to a man name Peter to complete the process of correcting the tech issues in my computer.
Peter and Trend Merchant used the notepad to input the following notes:
Support Id :- G72268
Support Number :- 1-518-641-1333 / 1-315-757-0469 (10:30am - 7:30pm EST)
Company Name :- Quick Help 24*7
EMAIL :- [email protected]
Website :- Quickhelp24-7.com
Services :- Fix+1 Year Security+Technical Support+All Devices
Merchant Name :- Ultimate store
Amount :- $435.00 USD
Mode :- Bill Pay
Technician Name - Trend Merchant
After the transaction was completed and the technical issues were completed, I received an email notification that the email that Trend Merchant sent through me email wasn't delivered. I checked the website, and I received a message stating the website status is risky. I eventually logged into my banking account and deleted the Bill Pay transaction.
Monday, September 4, 2023
The company attempted to contact me via telephone, but I declined the call and blocked their number on my cellphone. The number is 254-294-5623 (Texas). I also received an email requesting feedback, which I didn’t reply to.
Tuesday, September 4, 2023 – Wednesday, September 5, 2023
A technical support agent contacted me by telephone and left a voice message requesting feedback about my computer service. I didn’t call back.
I then tried calling what I think was the correct Webroot number and was told that they did show my information but under a different email address. I believe I tried entering that information but a password reset never came through.
I then called Best Buy's Geek Squad and made an appointment for the next morning. That rep's attempts to also failed after trying all of my email addresses, so we called Webroot's 866#. The Webroot representative was very helpful and confirmed that my account was still connected to the email address I had been given the day before over the phone. He sent several password reset emails, but none came through. We asked him to change the email address on my account. He did so and tried sending more password reset messages but none came through. He then said that sometimes it takes up to 24 hours for them to come through. As a result, I decided to just wait.
By the time I got home from Best Buy, an email had come through to the original account. I decided to wait to see if one would come through to my other updated email address. 24 hours later I had not received any more emails from them, so I clicked on the link on the email I did receive. I was still not able to get in, but my attempt to do so generated a call from someone at an 806 area code.
This guy pretended to be with Webroot. I thought his voice sounded like the agent I had spoken with the day before, so I said his name and he indicated that I was him. (I really don't know if it was or not at this point.) Later, he claimed to be with a company that he said worked closely with Webroot. He said he could tell from his end that there were issues with my computer that needed to be addressed. Normally I would never have given him any information or access to my computer, but I thought this was legitimate as his call was in response to an email I believed to have been from Webroot.
He pulled up what looked like a directory of codes showing supposed active connections to my computer. He said one was in NY and another I believe he claimed was overseas. He also pulled up a long list of files that he claimed to be from porn sites that someone had downloaded to my computer. He said he could help me and would give me the information. Looking back on it now, I find it interesting that he never did speak the prices out loud but typed them on my computer. He said it would be $199.99 just to remove the files and then $299 to include protection for a year or two, $399 for an extra year of protection and $499 for a lifetime protection including a lifetime Webroot subscription.
I muted my phone and went to talk to my husband about it. You said to do whatever I thought to ensure our protection.
Anyway, I unfortunately told him I would go with the lifetime plan and even ended up giving the guy our router ID and Mac number, thinking that this would protect us.
The guy I talked to said he had changed the Webroot account information on my computer, and even though it now showed 200+ days, my initial subscription would expire on Oct 6 but they would extend it annually.
It wasn't until a day later when I realized that all of this seemed suspect and that I really needed to check on this further to verify that it was legitimate.
I called the 866# for Webroot on 8/11/23. The gal I spoke with said that they are not affiliated with any other companies and their only website address is webroot.com. (The website link that had been on the email I had received two days prior and prompted the call from the apparent scammers was webrooranywhere.com.) She said there was a record of me talking to the initial rep on 8/9, but she did not have any notes of anything up until the time I called her. She also said that they are in no way affiliated with Helpful Consultants. I gave her the new Webroot account number that I had been given, and she gave me the name of the guy it was assigned to. It is someone I don't know and I'm guessing probably doesn't even exist. She recommended that I immediately turn my computer off, contact my internet provider to get a new router, and have a system restore done on my computer.
I immediately unplugged my internet router and took it to my provider and exchanged it for a new one. I then called Best Buy to make an appointment for the next morning with the Geek Squad. That Geek Squad tech opened my computer and pulled up 330+ (339?) files that these guys had downloaded to my computer the day before. He removed all the files and everything suspicious that was attached to my computer. I also had him remove Webroot.
Yesterday, 8/12, I went to Best Buy and had another Geek Squad agent double-checked my computer and installed Norton AntiVirus on it. I also left my husband's laptop with them so they could remove any corrupt files from that or do a system restore if necessary.
I did contact my bank's fraud department on 8/11 to report this and said I would be disputing at least all but $199 the charges - but the whole thing if the files were on my computer. I called back yesterday to give them an update and told them I am disputing all charges as this is most certainly a scam and they actually downloaded files to my laptop.
Want to clean my iPhone
[email protected]
I did not open it to find out more information
For whatever reason, my personal credit card was declined. I used the business credit card instead. Before the call ended on Saturday afternoon, June 24th, 2023, I was told I would be receiving a call Monday morning, June 26th to see if there were any problems.
On Sunday afternoon, June 25th, I received a call from my credit card company reporting suspicious fraud. I explained the card had been denied, and used a different credit card.
Monday morning, June 26th, the scheduled call didn't take place until two hours after the scheduled time. I was informed the security that had been added wasn't effective, and that a refund would need to be issued. BUT, it couldn't be removed from the credit card that had been used, that they wanted bank information to send it to the account directly. When I explained the card used is a business credit card, they wanted access to another credit card or bank account. I declined to give them any additional information.
They will be calling back Tuesday morning, June 27th to schedule the 'refund'. I'm rather skeptical of this since it sounds suspicious they can't remove the charge from the credit card.
Blue Ridge Bank
Account Number: 8761255859
Routing Number: 051402372
I immediately went to the bank, locked the accounts, and opened new ones. I did not send money to the alleged business.
Account Name: MatrixCommerce Connections, Inc
Bank Address: 1 East Market Street, Matinsville, Virginia 24112
Account Holder's Address: 117 South Lexington Street, Harrisonville, MO, 64701
Ask tech.com came up. I was not thinking when they did it thru bitcoin and took my money. I tried 3 times to contact them, they answered then after a little bit of time they just hung up. I filed fraudulent charges with my bank and gave them the phone number.
Bitcoin address: bc1qs72r5njtwygzge80lv40grehx4aquvctdpw2y8
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