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Tech Support Scam

Tech Support Scam Reports & Reviews – Page 4 (165)

- Dublin, GA, USA
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I was trying to help my ailing mother who has recently undergone radiation get her gmail account back. She recently got a new phone and couldn’t remember her account password for gmail. Through watching videos on YouTube to see how to access a Gmail account without recovery set up, I noticed several people in the comments mentioned the firm recovery business. So I looked them up and found their website and reached out and they contacted me at 10:30 PM, which was odd to me because it was very late and I was not expecting anyone to text or email me. I got a text as well as an email. The man texted me and said his name was John and that he would help with the recovery set up for my mom‘s account. He got her first and last name her phone number as well as the email we needed for recovery. He then told me I would need to pay $200 and that there was a 24 hour turnaround before we would see any results. I then asked him if they offer receipts so that way I can explain to my mom even if something were to go wrong we have a paper trail of a receipt. He told me that because it’s a private cyber security business they do not provide receipts. Everything is done online. They also don’t have an accurate physical address. I also told him I researched the address in Google maps and did not find anything. My only concern is that I gave him my mother‘s name her number as well as the email that she no longer has access to. And then when I told him I choose not to do business with him, he got defensive and sent me offensive text messages, which is not what any professional would really do. He mentioned that this is not a “playground where children play”, and to never contact him again, which made me realize this is a scam and I just wanted this site to be recognized so someone can contact him or that email and have that website shut down.

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- Brooklyn, NY, USA
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This tech support scam uses different numbers use’s different numbers, and it is listed on the computer as a scam. Today at about 430 EST, I got a call from 513 798 8592. Dolly enough, I got a suspicious wrong number from Florida.. it was suspicious, as I don’t go to health clubs. There also has a drastic increase here in mail theft. My husband and I had 200 worth of packages stolen since we came back fro vacation. It happened last year, too. I will keep on reporting this fraud. I am not the scammer. I had to put my email in just to go to the next page.

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- Philadelphia, PA, USA
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They call you & tell you to turn on your computer, so they can help you with the computer problem you are having & check it out . Then they tell you that at a one time fee they will fix the problem at $600.00 dollars and call you back two weeks later & say it’s time for your tuneup. Then tell you that you have another problem & they can fix it for $1,200.00 dollars and your computer will last for 10 years or more. Two weeks later they call you and say it time for your check up. But they find something else wrong & for $169.99 they can fix it. I told them in the beginning I could get a new computer for the price they charged for repairs. They use this number 1+ 914 357 4399 they string you along & make you feel comfortable but it’s a racket . I’m trying to get my money back & buy a new computer I’m 74 years old and they target seniors.

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- Miami Beach, FL, USA
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My TV purchased from Best Buy had extended warranty using their Geek Squad department. I could not find the phone to call them that the tv remote was not working. So I had been using DuckDuckGo to get an email and using their browser. I did a search and got this number to call 8087676093. I called the number and gave them my name and address and phone and info about the warranty problem with the TV. He said I should download an app called Logmein and he gave me a PIN number. He said his boss Peter Johnson employee number E151303836 would call me in 10 minutes to do some diagnostics on the computer Mac mini connected by HDMI to the tcl 43 inch.

I got a call which showed 7134899616 in called ID. He claimed to be Peter Johnson and had the employee number.

He asked for the pin and he connected to my computer. He had me pull out the HDmi cable and it went black. I put it back in and he was on Best Buy website and asked me to put in my up to date credit card and that I would not be charged.

I put in my credit card and he then started an order for xbox xl gift cards or something like that for $130 and $100 he then said pull out the hdmi and I did and then put it back and he was already on Target website buying Grub Hub and other things. My wife was in the other room and saw charges being notified from the Best Buy and Target for about $725. The bank was asking if these were recognized by the notification emails. I told her to call the bank credit card ask for fraud division. It happened in about 10 minutes. He said he was not going to charge me and gave me another long number to give to billing at Best Buy. He hung up. I called Apple computer and they checked for viruses and they had me removed logmein app.

After that I got in touch with Best Buy by chat and they said don't worry and sorry that you had that bad experience you won't be charged. Then I called Target and they said the charges were blocked by the bank. I said I wanted the account closed and that he had access to my 1password account that was open in my computer that I did not realize. So I called the police and asked to file a police report and they said an officer would call me back. Later that day I gave the report and FTC and FBI online I gave the details. I had to reach as many companies and banks as possible and cancel all my accounts and credit cards were all stopped and the credit card company had blocked all charges except for the $230 . Best Buy refused to tell the bank that I was scammed and that there were other charges that were blocked. They are still fighting the dispute and not admitting what happened even though their chat wrote me that I would not be charged. It took me weeks to get Best Buy to cancel my account since I said I never wanted to buy from them again. It has been a horror story since we were already on the dark web in my family from Tmobile hacked three times and they had my ID and wife's ID and SSN numbers from all of us in my home and daughter as well. Experian was hacked and more info is on the dark web. It is impossible I wish I can cancel all my credit cards and still having to change our telephone numbers and change account numbers I do not know how much info this criminal stole and I realized after that some how they were able to get their number in DuckDuckGo and claim they were Geek squad. I am a disabled senior and a bit slow in my head and I should have known better than let them in but I have been letting Apple in my computer for their tech support which is much different than Logmein, Apple is legit and never has access to mouse etc. So I was ripped off and life is a torture never knowing who to trust. I do not know if the police or ftc or FBI even called to verify the first guys number and the one that called me to catch them. That is all.

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- Phillipsburg, NJ, USA
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470-970-5008, 800-209-3701, 800-209-3705, 470-988-9515. These are all telephone numbers associated with my scam. I told the person James, Mark and Nancy. Told Mark in the beginning, I do not have the debit card. He said that I could pay by check, they tried the pretend that they were from Microsoft, and I believe them, so they're remotely controlled my computer. They have my email address. They have my mailing address but not my home address. They have my cell phone number. I did a system restore Before I did a system restore, I did look for logmein123 and I did delete logmein123. Because I could not give them a check tonight, Mark Became very angry with me. He had asked me if he could call at 9:00 o'clock AM and I told him no, not till 11:00 o'clock AM Eastern time.

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- Lorton, VA, USA
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Called this number because it was the first results that was listed. Spoke to the rep and he wanted me to download connect wise app to help me for "security" reasons but I found that extremely suspicious. I told him I'm gonna do research and call back. I found the correct number and the rep said that the 808 number is is scam. Beware of scammer number! The website is scary identical.. Don't ever download an app if a company asks you to.

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- Bayside, NY, USA
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Laptop lit up and made loud sounds and had this number to call. I spoke to a man at that number who told me to press certain keys on the keyboard to make it stop. I explained I was 95 and unfamiliar with computers and he said to call back when someone was with me. I since learned this number is part of a scam

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- Oklahoma City, OK, USA
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They wanted me to pay them money by buying gift cards of Target

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- Alexandria, VA, USA
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The scammer sent me an email saying that I had purchased $451.20 on PayPal. I did not buy bitcoin nor was that money teaken out of my accout. I called thier customer service number 8634091258 to complain and I was told my bank account was compromised. Thay had me install an App called AnyDesk and explained to me that they would. Fix it. They moved money around in my mother's and my joint accounts and witdraw $6,500 in cash and directed me to deposit in a bitcoin machine. I was told i would get the money back by cashier's check when the account was secure. Then they wanted me to buy $2,000 in gift cards which my bank denied. They also tried to take out a $3,600 personal loan on my credit card. At this point i called my bank and realized that I was scammed. I un-installed the AnyDesk app a d boufht Norto Security to protect my accounts. I was scared and mentally impaired and they took advantage of a senior citizen.

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- Aulander, NC, USA
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Scammer sent an email stating they are taking 384.12 against my request for a renewal plan for the year on my windows plan with Geek SQUAD. I don’t even use windows.

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- Page, NE, USA
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many calls, told there was security alert, needed to install security software

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- New Canaan, CT, USA
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Fake bill for fake services

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- Medford, NY, USA
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I received a message on my computer regarding it being attacked by a virus and to call the number. I called and a man with an india accent told be they can orotect my computer. I was at first skeptical, but eventually was roped in. I paid the initial fee of 509 00 and each month they woukd contact me to give me my monthly service. Everything was going great until i got a bad reading one month and i coukd not use my computer for 3 days until they "solved the threat". Eventually it was "solved" and they told me it wasnt an attack through my computer, but through my inteenet server and i coukd get lifetime protection on all my devices fot 2200 00. At this point i had bo reason to doubt them because i got good service so far, at least thats what i was lead to believe. They told me to call them in the bext few weeks. WELL, every number i have is no longer active and no i feel like a fool. I also never thought i woukd fall for a scam like this.

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- Roswell, GA, USA
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I came across XMobi on google, clicked on their website, and was presented with an advertisement saying their software can remotely login to a snapchat account with nothing but a username. I wanted to play a prank on my brother who does not live with me. I purchased a subscription for $50 with the sole intention to use this feature. Once payment was complete, and I was granted access to my account, this feature was nowhere to be found. I spent hours looking, and spoke w support to find a solution. Support informed me this was not a feature they offered. I then went back to their website's landing page, and sure enough the advertisement was still there. I took a screenshot, sent it to the support rep, and requested a refund. I was told I wouldn't be granted a refund due to them describing my reason as "personal" and explained they're unable to refund a crypto payment. About 30 minutes after her response, I checked their website and the landing page had changed. I have screenshots of everything, showing the URL and landing page with time stamps, documented conversations with multiple support reps, and have read & downloaded their terms & conditions and refund policy.

To note, their "billing manager" reached out with an email domain reading "@UmobiX". I believe these companies are the same, or related some how, as they both provide similar services and I had no contact with UmobiX before she reached out to me regarding my refund request with XMobi.

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- New Alexandria, PA, USA
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Feb.6 2024 i had lost my computer crashed and a website came up to fix it so i contacted them to restore it .i paid them 299.00 to fix it .they did fix it so on june 29 2024 i had received a phone call to renew the service . I told the woman no i didnot want to renew i told her to cancell service as she told me i stole her internet security and she ask me for 9000 to pay for the security i used since feb . I told her that i didnt use it she kept insisance that i did. So when i repeted that i wasnt paying the money thenshe said that they wouldnt cancell it till i paid told her no then she thrented me to chage my bank .she had all my bank info. I told her i didnt

have money she called me [censored] and

I got everything for free well that is when the confersation got nasty .i hung up on her she called back i answered she said i f she didnt get money that they had ways of getting theie money so i would call that a thret. I know all your info she somehow got to my bank account called bank to put a hold on account unless she got to before i did .she claimed her name wasrachel harver id r 910

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- Deerfield Beach, FL, USA
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Technical support scam

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- Des Plaines, IL, USA
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Was on tablet in doing my e-mails and all of a sudden the screen was blocked all sorts of noises alerting me that someone is trying to get into your computer. (Needless to say it was the scammer trying to get to me) there was a message not to turn off my machine, to call the number below for help. Even though I had a contract with Geek Squad I called the number. They said they were a Microsoft company who helps with this problem.. The alert also had Microsoft name on it. I believed Patrick Sonley Emp # MS/19521 IP Address 9821343207. I was asked the check # I would be using to pay for this. I said a check why just a check to pay? The answer that's how we do it. I did give him a check # then he sent me to Peter a Tech. Stated someone in China was doing child porn on my device. Network security breach. Now I am 78yrs old not high tech they are starting to convince me. I can't tell you how many times I stated I Haven't got $299 to pay you I am a senior on a fixed income. they placed malware into my computer but was unblocked. I took tablet to Geek Squad to get rid of all they had placed into my tablet. Now I have blocked their e-mails and some of their phone numbers because they keep calling to send them their check. I have reported fraud to FTC, ScamPulse.com in Georgia, Microsoft, my Bank (Who told me not to send the check they would have more of my information) do not have any further calls to or from them). I did call the non-emergency # to police but they were unable to direct me to someone for help in fraud mater. Still working on that as I write. Now the last call from them the number 518-994-0927- ext 1017. from a Kathy Jane or Jayne collection team to call them regarding payment. They will send this to collections with penalty charges & legal consequences if I do not call. Oh, after speaking with a tech named Peter he sent me to web security Gary Walter, I assume he knew what was wrong since they did it themselves to bait me. He told me all the things that went wrong, IP address hacked, all imp passwords hacked., and I could get their support for 3yrs for over 1,000 dollars. I said definitely not I can't pay you $ 299. In March I had someone telling me they were from Lifelock and wanting ^over $400 for renewal subscription I took to geek squad & had my tablet checked. Everything was okay with it that time. Also, now I know that Microsoft does not send messages of things wrong with your device until they are called by you with a problem. I am going to have it tattooed on my arm, so I never do this again.

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- Hollywood, FL, USA
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I was attempting to find the phone number for Instagram, and found a website with an alleged direct line to Instagram. Since all other numbers were not helpful in connecting me with Instagram, I called the number in question. I hung up when I was not directly connected assuming it was a defunct number, but I was contacted by another number [(816) 946-2404]. The caller claimed to be from Meta Instagram and said that we were disconnected abruptly. This made me assume that the new number was related to the first one and I proceeded with the call. I gave the email connected to the account (which was stolen in a previous incident ten years ago) and the username handle for the Instagram account. This was the only information I gave regarding my identity. They then asked for the phone that I used. When I said I was using a computer, they asked again for what type of phone I was using. After saying Android, they asked if I was ready to verify information. Upon saying "yes", the agent hung up on me.

The perpetrator is a female with a noticeable accent. She is part of a larger call center that potentially spoofs the numbers of other victims in its operations. I had not given any other information besides my Instagram account handle, the email associated with it (which was already stolen in a prior incident), and the fact that my phone is an Android. Upon realizing that a scam may have occurred, I searched for similar cases and have found that the "say yes" scam sounds similar to what I had experienced. I immediately changed my phone number after the fact.

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- Cortlandt Manor, NY, USA
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We called all expert solutions , you called us back . They tried to convince my HP printer wouldn't connect because we needed to buy security product from them for $1512.00 Using the fear sell they pressured my husband 2 men names Allen Reed and Alex Morri the most american names for Indian sounding accent. They DID jump on our computer using a team viewer of sorts . They reasoned that our IP address was compromised and they couldnt fix and connect the wireless computer without me buying their package.

I fixed the printer myself for free. PLEASE INVESTIGATE this FRAUD of a business. Using fear, and false reasoning to try and SCAM $1500?

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- Coopersburg, PA, USA
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Had an issue with my laptop not communicating with my printer to print wirelessly. I GOOGLE Searched this issue and got a response with a phone number. I believed that I was speaking to the company that made my printer (HP). The person on the phone had a deep Asian Indian Accent and was sometimes difficult to understand him. After the work was performed I was charged $349.99 and given a ONE YEAR tech support guarantee. I subsequently had other issues with my printer-laptop connection and eventually did talk with a TRUE HP rep who informed me that MM TECH TOOLS "IS NOT" affiliated with them and that I should demand a refund. I called MM TECH TOOLS today and had a hard time with the rep on the phone. A subsequent phone call to them later in the day resulted in a rep stating that a refund will be made in "the usual 3-5 business days". I'll check with my credit card company later this week to confirm that the refund was made.

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Tech Support Scam Contacts

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Phone:
+1 (412) 376-7533 0 0
+1 (703) 480-7885 0 0
+1 (877) 297-2205 0 0
+1 (855) 991-3099 0 0
+1 (866) 216-1072 0 0
+1 (888) 406-9087 0 0
+1 (856) 492-1494 0 0
+1 (855) 803-8392 0 0
+1 (855) 222-2316 0 0

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