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Strostrke

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Strostrke Reports & Reviews (1)

- Camp Hill, PA, USA

Made two separate purchases from the Strostrke website (www.strostrke.com) due to getting a pop up stating I was given a "30% off coupon" on my next order. First transaction was $62.68. Second order was $131.53, totaling $194.00 lost. Waited 7 days, per the website's policy, to receive a confirmation email regarding my order being shipped out, which never occurred. The website only has an email for customer support ([email protected]), so I sent in a complaint and received an email 6 minutes later asking me to go to a link that sent me to a "knowmail.quicksolve.vip" website to speak to customer service. This was an auto-response service that informed me to "wait patiently" and that "the order had been sent out, but the logistics company had not updated the latest shipping information." Since then I've received emails from the company stating the order has been updated and the tracking information on both orders has gone back and forth on information or completely changed. I ultimately checked the website for fraud history and found a lengthy list of websites warning this site is a scam. Currently in the process of trying to cancel/refund the money for the orders which, even if I am successful, won't undo my credit card information being released. It is currently 2 weeks since the original orders and I have not received anything. The website's "return/refund policy" claims no refunds after 30 days, so I'm working against the clock at this point.

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