Smithandtaylormiami.com Reports & Reviews (1)
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SCAMPULSE
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SCAMPULSE
If you know any contact information for Smithandtaylormiami.com, help other victims by adding it!
Scammer's email [email protected]
Country United States
Victim Location MA 02481, USA
Total money lost $69.95
Type of a scam Online Purchase
The product that was delivered to me not only is nothing like what is pictured, but they sent me the wrong size and when I asked for them to send me the correct size, they told me I would have to pay for shipping amounting to 38% of the original cost. Also, they refuse to refund me the $69.95 I paid for the merchandise, even though they sent me the wrong size. Instead, they are telling me that it will cost me 38% of the total price I paid to send them back to me, and only then will they send me the right size. They only offered me this option after I went back and forth with them many times over email (they say they do not have a phone number). Their original offer to me to return the merchandise or exchange for a new size was stated, as follows:
Option 1:
If you wish to return the product, please find the return form: https://drive.google.com/file/d/1x-KnGBYyI5HEIgNMLONR1JGak_zEJInE/view?usp=shari...⇄ Please ensure that the product is returned to us in its original condition.
When returning the product, please provide us with the return tracking number or link for validation purposes.
We would like to remind you of our company policy, which states that we do not provide return labels or reimburse return shipping costs. The estimated return costs usually vary between
30-40 dollars
. In addition, any customs fees incurred during the return process are the responsibility of the sender (you). This is due to the fact that your order benefited from our closure discount sale and our warehouse has since been closed. Please also note that we are not responsible for any loss of the package during transit. It can also take up to 4-5 weeks before you get a full refund.
Please note:
When the package has not arrived successfully in good condition at our return address we won’t issue a refund!
You are 100% responsible
for successfully sending the returned product(s) in good condition back to our warehouse, in case the package gets lost or damaged during the return shipping prices, you will be responsible to cover the damage.
Option 2:
Keep the product with a partial refund of 10% and a 20% discount code on your next order.
(most chosen option)
Though, we do not offer any partial refunds but as a goodwill gesture, we can offer you an instant refund of 10% and provide you with a 20% discount code for your next purchase.
Please be informed that since return shipping costs are very high and high risk for successful delivery without any damage caused on the product during the shipping process. Besides that it also takes more than a month in the return and refund process. Due to all these reasons 95% of our customers prefer option 2. Kindly confirm which option you want to take.
In essence, they are holding me hostage with a product I did not order but paid for, and will not give me my money back and require that I pay them for the product. Further, they are fishing for customers with a fake AI-generated site and phony storyline and address.