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Sky Auto Protection

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Sky Auto Protection Reports & Reviews (5)

• Sep 05, 2023

I wasn't sure what category this might fit in, since it seems to be a genuine auto-warranty extension company. The problem is that they will lie to your face about what they will be charging you, trying to trick you into an long-term payment plan for a service you may not need at costs you probably can't afford (if you make as little as I do). They are predatory, and as soon as you start trying to leave they will do whatever they can to convince you to stay against your better judgment, becoming quite rude when it becomes clear you aren't going to play their game. (Or, at the least, the man I called became quite rude at that point. Couldn't even bother to let me say thank you, let alone confirm the cancellation number.)

I received a contact from them through paper mail for starting an extended warranty coverage plan. There were several red flags that I didn't see until after I had foolishly called and got it set up.

The first was that the document had an expiration date for the offer and I called a month later than that and they were fine with starting it (an expiration date should not be unquestionably flexible). When I called, they explained that it would cost me a mere $211 for a 5 year extended warranty (too good to be true) and with NO monthly payments. Foolishly, I took them at their word at this point and handed over my credit card information and finished up the call.

After a few minutes stewing over this, I decided it felt fishy and called customer service to ask a couple questions and most likely cancel immediately. The man was calm (of course) and when I asked about monthly payments he confirmed that there would be no monthly payments (I suspected he was lying, but sadly had no evidence yet). He restated that I had 30 days to consider and that there was a booklet that would arrive in a week through the mail with the full details so I could go over them. I thanked him and decided to give them a week.

The booklet arrived slightly late (mail service isn't guaranteed) and I immediately go through it looking for the payment plan... lo and behold, it IS a monthly payment plan! Which I definitely cannot afford to be paying on top of my car payments and other costs with my current income. The calm man had directly lied to me.

So, the first chance I get, I call back to cancel. I get the same guy, who tries to get me to consider lower costs, alternative plans, etc. but I simply restate each time that I just want to cancel. He finally gives in, curtly gives me a "Cancellation confirmation number" and immediately hangs up before I can verify that I copied the number correctly or thank him for doing so.

Now begins the waiting game to see if it really is cancelled, if I get my money back, or if they are going to try to steal from me regardless.

I just wish there were a way to make these predatory groups more visible to force them to either close down (and get honest jobs) or become an honest company.

+5
• Aug 29, 2023

In February of this year, I received a mailed letter at my new address. The letter stated that I needed to activate my car's extended warranty, otherwise, I would lose the coverage. Without delay, I contacted the provided number and expressed my concern regarding the requirement to pay an activation fee. After all, I had already fully paid for the extended warranty. The representative assured me that the fee, totaling $187.73, was a one-time charge solely for activation purposes. Despite my reservations, I proceeded with the payment.

Everything seemed fine until July when I noticed that my credit card was charged the same amount every month since February. I promptly made a call, and during the conversation, they informed me that this was a MONTHLY fee - a detail I had not agreed to initially. I even dropped an email to their customer service representative ("Daniel G." ) but still, it didn't get canceled and I am getting charged for the amount every month. My request is twofold: firstly, I am seeking a refund for both charges and secondly, I would appreciate it if they could delete my card details from their system and cancel the policy.

+4

Got a few letters in the mail after purchasing a car from carvanna. Finally called them back and got talked into paying for a warranty on my new car. Never received a handbook in the mail or email. ??‍♀️
Every time I tried to cancel, they lowered my monthly charge and said they’d send me an email and a handbook on the mail. Never received.
I finally looked them up online and couldn’t find anything on them, called and asked for an email of what I’m paying for and they sent my info on a sample sheet, so I canceled. hopefully they don’t continue with drawling money from my account.
Auto warranty

+2
• Mar 25, 2023

How did you cancel with them if they are a scam?

- Norfolk, VA, USA

They will inform you it is a low payment to receive 5 years or 100,000 miles or warranty yet it is anreoccuring payment that is not mentioned at all. It is actually 3000.00

+7
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