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Shapedly

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Shapedly Reports & Reviews (7)

- Lakewood, NJ, USA • Sep 03, 2025

I purchased two bras from this company. They told me it was delivered to my address. They had a photo on file of where it was delivered. The photo was not of my address. They said they are not responsible for items that are delivered to the wrong address and i have to pay a reshipping fee to have the items reshipped.

- Fulton, NY, USA

I ordered on February 26 and never received my order. I have been emailing them because my tracking numbers do not work. They keep saying the will get back in touch in 48 hours and they don’t. I been emailing everyday to no avail

- Troy, MI, USA

I placed order on 1-15-25. Received items 1-23-25. Emailed 1-24-25 stating I wanted to return shipment for refund. 1-24-25 received ackowledgement of request. Since that time, everytime I email I get the same ackowlegement. There are no phone numbers and no physical address which I noticed too late. I now know I lost my money and they have my credit card information. I would like the public warned about tjis company.

- Newark, NJ, USA

I ordered a bra and it was never delivered. I contacted them and they sent back an automated reply saying someone will contact me in 48hrs. which never happened. This has been going on

Since November 24, 2024

- Cleveland, OH, USA

Complaint Against Shapedly

I am filing this complaint regarding an item I purchased from shapedly. I followed the sizing guidelines provided on their website, but the item was far too large when it arrived. The company claims that they offer “easy returns” if contacted via email. However, my experience has been anything but easy.

After emailing them to initiate a return, I received an automated confirmation that my ticket had been received and was informed they would follow up. Despite this, I have not heard back. I have sent multiple follow-up emails and attempted to contact the company through their social media platforms, but I have received no response.

The company does not provide a phone number for customer service, leaving me with no way to resolve this issue. This lack of communication is unacceptable, and I feel that their advertised “easy returns” policy is misleading.

I hope this complaint helps hold the company accountable and prevents others from experiencing the same frustration.

- North Haven, CT, USA

The company states “easy returns and exchanges” Product very poor and doesn’t fit Attempted to make an exchange and was instructed that unable to make exchanges, only able to return if arrived incorrectly Unacceptable and misleading

- Jersey City, NJ, USA

Products were advertised on Instagram with website to purchase from. Items were never shipped nor delivered to me. Tracking number is not updating.

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