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Qrates

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Qrates Reports & Reviews (1)

- Philadelphia, PA, USA
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I'm a full-time independent music artist. I used Qrates (their website is qrates.com) to run a vinyl crowdfunding campaign last year. The project funded successfully in June 2023, and my backers (including me- I ordered 150 vinyls from my own campaign at production cost to sell online and at gigs) were charged at that time. Qrates gave me an estimated ship date of 10/24/23, and neither I nor my 100+ backers have received their vinyls as of 2/4/24. Qrates customer service (I've emailed [email protected]) has been vague and dismissive in their responses. I disputed the ~ $1,600 charge for my self-purchase vinyls, and my credit card company reimbursed me. While the dispute was open, Qrates customer service reached out and asked me to withdraw my dispute, and after the dispute went through they reached out again and promised they'd send my vinyl if I pay them again.

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