Protection plan center Reports & Reviews (5)
Victim Location 49251
Total money lost $114
Type of a scam Tech Support
This company targets people who have misdialed their internet provider to sell a protection plan that covers home repair visits for internet services, or a cable company. I did not realize that they were not affiliated with my service provider. After paying $102.99 and then $2.99 per month via credit card i realized that I actually have no coverage. After repeated phone calls and an email, all i got was the same hold music and no one ever answers for account and billing information.
Called my cable provider to pay my bill and somehow this showed up on my bank statement and cable was cut off! Called number and man was rude and something just didn’t seem right. I want my money back NOW!
I cannot believe we were scammed by Protection Plan Center similar to the 2 stories above! My husband called Comcast Xfinity 9/7/20 and thought he was speaking to a Comcast Xfinity rep - the rep said we should get the 3 year service for $99.87 to cover anything that goes wrong (which I was suspicious about because I was wondering why our monthly payment doesn't already cover things). Immediately after the rep got payment my husband was disconnected from the rep. When he immediately called Comcast Xfinity a 2nd time, a different rep said they had no record of the recent call of this, no 3 year plan, and no such payment transaction made! Comcast Xfinity started an investigation and I immediately called our credit card company to report what happened, and they confirmed no charge was made to Comcast Xfinity, but rather to Protection Plan Center? How this happened, we have no idea! I told our credit card company that we did not knowingly authorize for payment to Protection Plan Center; my husband initially thought it was charged to Comcast Xfinity (we were scammed/fooled by Protection Plan Center somehow! ) We then cancelled our credit card. Unbelievable! Warning to customers!
On Oct. 15, 2019 I was contacted by who I thought to be DirecTV. I was offered a special promotion from "DirecTV", that I could pay $99.99, and receive 3 years of protection instead of paying the $8.99 that I normally pay for my protection plan. I just contacted ATT/DirecTV to find out why they are still adding the $8.99 charge every month. They had no record of any such transaction or promotion. I was SCAMMED by Protection Plan Center, which is what showed up on my bank account statement.
Victim Location 58770
Total money lost $89.99
Type of a scam Tech Support
Last night our *** TV service was interrupted. I thought I dialed their customer service line at 1-800-531-5000, to resolve the issue. Since my husband was in a bad mood because the game he was watching, I didn't realize all of the red flags that I was getting when I called to get help. The automated system said, " for new satellite service press 1, for customer service press 2.". I pressed 2 and was directed to an associate who asked for my phone number and address. All of this inconsistent with *** *** system. I provided my information and began to explain our issue. Before I could finish, the associate interrupted me and said that it showed that we already had a pro toon plan but the could offer a better one for $89.99 for two years. I told him I wasn't interested, I just wanted to resolve my issue at hand. He got a very rude and aggressive and began his pitch again. I agreed because it was a better deal and I just wanted to move forward to resolve my issue. I provided him with my debit card number for the protection plan then he said he was transferring me to tech support and if I had any further tech issues in the future to call 800-533-0287. My call was directed to another man who verified all of my info again and made sure I signed up for my new protection plan. He then transferred me to an actual *** tv associate. During that entire call they never once indicated that were NOT with *** ** or indicated that they were actually another company. I got my issue fixed with the actual *** ** associate who was very professional as their associates always are. I began feeling fishy about my initial call with the first associate and asked the real *** ** associate to verify the protection plan I just ordered. He said there was no change in my plan within their system and said that I had probably dialed the wrong number to begin with, and that they have the capability to transfer me to *** **. I went to my home screen on my cell phone while I was still on the line. I had in fact dialed the wrong number, 800-521-5000. *** tvs customer service line is again, 800-531-5000. I resolved my issues with *** ** then called back the 800-521-5000 to cancel the service they had charged me for. The first associate I spoke to transferred me to a voicemail. I hung up and called back twice, waiting in their automated system for 5 minutes each time. I waited about an hour and called back a third time. I reached an assiciate who verified my phone number in case we "disconnected". I began to tell him that I wanted them to reimburse the $89.99 that they were charging me and that I wasn't interested in their services. He became very pushy and went into his pitch. I tried to interrupt him to tell him I would be reporting them to the ScamPulse.com because I think they are a fraudulent company. He proceeded to just try to talk over everything I had to say. I became very agitated with him and finally did scream and curse at him to reimburse my charges and cancel my services. He finally agreed all the while talking down to me and being condescending and refusing that he was rude when I told him he was. I have NEVER dealt with ANY company in my life that has behaved the way each and every associate I spoke with within protection plan services did. I only found out what the actual company was by googling the 800-521-5000, and finding that many other people had misfiled trying to reach *** ** and had the same experiences. I do hope the ScamPulse.com investigates this. And if they are an actual company that they recieve some sort of penalties or are forced to not deceive callers that have dialed the wrong number, that they are actually *** **. Their practices seem as though they could be legal but are very fishy and deceiving. I called my bank and cancelled my card this morning fearing they now have my information and could drain my account. They also now have my email. I am fearful they could hack my account.
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