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Online Retailer - Flower Delivery Scam

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Online Retailer - Flower Delivery Scam Reports & Reviews (336)

- Minneapolis, MN, USA
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Wanted to order sympathy flowers for a friend in Millbrook, AL. Searched for a florist nearby found several. I liked the bouquet I found on this site and the site operated as any usual online flower shop. Ordered a bouquet with a card to be delivered on 2/13/2025. Order was confirmed at 12:50pm CST and then I received an email that the order was "refunded" at 1:34pm CST. No refund has been issued on my card. Also, attempted to call their 800 number six (6) times and received a busy signal or a disconnect each time. Also attempted to track the order and received a canned email stating that they are looking into it. Email is signed Robertha Kiley, Customer Service Manager, Starluck Flowers.

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- Hansville, WA, USA
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Ordered flowers, immediately said it was to an address that they couldn’t deliver. Already charged me for order. I didn’t use them canceled order and they said they would refund in 3-4 working

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- Bluffton, SC, USA
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We ordered flowers from the website and the order was never delivered. We used a credit card for payment.

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- Somerville, MA, USA
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I ordered flowers from Star Luck Florist- Shrewsbury. I wanted a friend to get them on that day. They said they did same day delivery in Shrewsbury.

I ordered and got a confirmation email. I noticed the billing address was wrong so I called. they said it was cancelled since they couldn't deliver that day and I would get an email telling me that. No email. So, I'm' out $66.48. I just called my bank to put a hold on my debit card.

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- Hull, GA, USA
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Ordered flowers, got some weird email, then I was sent a fake refund form and I was told they would refund my funds in 5 days. They never refunded me. I called after 5 days. Some dude ( Asian) answered, was like I was calling his house no hi this is star flowers or nothing weird again, told him I did not get my refund from the flowers they could not have delivered, he past me on to some women ( Asian ) who said IT IS ON THE WAY which was total **.

Here is the email: I am writing to inform you that your order has been cancelled. Unfortunately, the florist in your area was unable to deliver your flowers. I am not sure why this is the case, but I will investigate and make sure that it does not happen again.

In the meantime, I have issued a full refund to your credit card. The money should be reflected on your credit card statement within 2 business days, or sooner, depending on your bank's policies.

I apologize for the inconvenience this has caused. Please let me know if there is anything else I can do for you Thank you for your understanding Robertha Kiley Customer Service Manager.

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- Toccoa, GA, USA
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Online delivery flower business, appears to deliver everywhere but does not have an actual address and customer service are non americans. They cancel orders with a reason like “this address is out of our delivery zone, we’ll issue a refund in 5-10 business days.”

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- New York, NY, USA
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I called to order flowers for my bosses 15 year anniversary while he was oversees. I paid with my debit card. I ordered an arrangement, gave the address and emailed them a message for the card to be included with the flowers. When I called back to check the delivery window, I was told, "We were just going to call you as we cant complete your order because its outside of our delivery zone. I found them amongst local florist from my google search based on the address I wanted to deliver to. They did not identify that the delivery zone was not in their abilities when I gave them the address and before they took my money. I was told the order would be cancelled and I would get a refund in 3-5 business days. That was on January 15th. I waited the 5 business days and saw no refund issued. I called back and was given the same information and told that some banks take longer to issue a refund and to wait a few more days, that was around January 27th. I called today January 31st and was told the same again. I explained its been more than 20 business days and I need to speak to a manager, who I asked to send me everything in writing. They did but I when I called my bank, the bank hasnt received a single request for the refund and I have launched an investigation with my bank.

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- Lake Placid, FL, USA
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They pose as a florist shop and help local business send out flowers in surrounds counties.

Ask for credit card information, they quickly send a refund email, and don’t refund. Wait around 2 weeks and was hit with a larger charge. Even after being warned I would dispute the charge.

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- Mount Horeb, WI, USA
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Placed order via phone. Scammer stated they were a local florist. No flowers were delivered.

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- Andalusia, AL, USA
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Paid $ 80.00 to deliver flowers to my daughter in Florida

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- San Diego, CA, USA
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Ordered flowers for my sister. They canceled my order and did refund my money. BUT THEY NOW HAVE ALL MY BANKING AND PERSONAL INFORMATION! There’s the rub. So I filed with the Federal Trade Commission, put fraud alerts on the credit agencies (Experian, etc) to protect against future identity theft and canceled my credit card.

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- Cleveland, OH, USA
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On December 20, 2024, I ordered flowers to be delivered to my aunt on December 23rd, as this florist appeared to be local (or so I thought). I chose them because they offered free delivery on all orders. I received a confirmation email. Two hours later, I received another email this time from the Customer Service Manager, Robertha Kiley. The email stated that the order was cancelled and she does not know why, but will investigate and that a full refund to my credit card had been issued for the amount paid and it will be reflected on my credit card account within 2 business days. I checked my credit card statement two weeks later on January 6, 2025 and had the charge for the flowers, but no refund. I emailed Robertha Kiley regarding the refund not showing up on my account. The email reply was that she was sorry for the delay and that she was working on it. I checked my account the following week, still no refund activity. I emailed again. I received the same response -- they were working on issuing my refund and it will be reflected on my account within 2 business days. The following week on January 20, 2025, instead of emailing, I phoned. I failed to write down the person's name that I spoke to, but was assured that they were working on it and a refund will appear on my credit card within 2 business days. Again, that did not happen. I called again on January 27, 2025 and was told by Hannah that a refund was issued the day the order was cancelled. I told her that I've been told that numerous times. She told me that some banks take a little longer to post refunds. I contacted the bank that I have the credit card with and explained the situation. This is where I remain. It wasn't until after the fourth attempt on locating my refund that I finally Googled the name "Starluck Flowers" and discovered that I am not alone and that there are many people who described the exact same situation.

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- Middleburg, FL, USA
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Ordered online and paid. Received a message saying they do not deliver to that location. Their Google ad specifically said they did. Will not return money despite phone calls and emails with customer service. Answer is always “in a few days”. Total scam. Google should remove their ads.

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- Lawrenceburg, TN, USA
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I ordered flowers to be delivered to an elderly friend in another state from what I thought was a florist in their town, to be delivered the same day. I paid with my debit card and was assured the flowers would be delivered the same day. Within the hour I received an email stating the florist in that town was unable to deliver the flowers and that I would receive a full refund to my bank account within the next couple days.

I've spoken to and emailed a "manager" multiple times for a month now and have yet to receive my $56.70 refund. Everytime they've responded with the same comment.. "be patient... You will receive your refund within the next couple days.." This has been going on since December 22nd!

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- Hixson, TN, USA
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Starluck Flowers advertised as an online florist with same day delivery. I ordered a bouquet for my mother in law's birthday, I paid $96 on 12/23, the same day the business sent an email cancelling the order due to not having a location in Irmo, SC, my card was charged but the service was never completed and as of today 1/15/25 I still have not recieved my refund. I have been emailing almost daily with the business requesting a refund that has not been recieved at this time.

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- Lakeville, IN, USA
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I searched online for a florist in Ocean View, DE so that I could order funeral flowers for a family member who passed away unexpectedly. I live in the Midwest, so I'm not familiar with the florists in that area. Starluck Flowers came up from my search, and they advertised as being "locally owned & operated." I called their 800 number, they confirmed that they could deliver my order in time for the funeral and took my payment information and email address. I immediately received an email confirming my order. 30 minutes later, I received another email stating that they could not deliver my order and that I was being refunded my money. The email also said that I should see the refund within 3 business days. A few minutes later, I received another email confirming my refund. Over a week later, I still have not received a refund, and my bank has no record of a pending refund. So, I checked on the ScamPulse.com scam tracker, and sure enough, there are complaints from Starluck customers giving the same story as mine. How sad that unscrupulous people have to prey on someone who has just experienced the loss of a family member.

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- Loveland, CO, USA
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I ordered flowers from this company off their website and received an order confirmation and minutes later an order cancelation saying my credit card would be credited. I never received the credit. I sent two emails and made a phone call and was told each time that the refund was processed and would be received within 3 days. Twenty-one days later, there is still no refund. I absolutely believe this company is a scam. They take money for orders and never send the order or refund the money spent by the customer.

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- Solgohachia, AR, USA
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I looked up a local florist for a colleague’s father’s funeral to send flowers. I did so but they were never delivered. I called to resolve it and get a refund and they gave me the run around. I’ve filed a dispute with my bank

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- Duncan, SC, USA
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I did an online order for flowers to be delivered on January 3rd. I then received an email stating my order could not be delivered and a credit would be issued back to my card within 24-48 hours. The charge cleared on January 6th. On January 9th I called starluck they said they had processed my refund and I should have it in a couple of days. Fast forward to today January 13th, I called my bank to confirm if there are any pending refunds and there was not. I called back to Starluck and got hung up on transferred around asked for manager and the same guy who answered the phone originally that transferred me to manager answered saying he was the manager. It’s a total scam but he said AGAIN. It’s processed and I should receive in a couple days. If I don’t have it by end of day Wednesday I will be calling bank to dispute charges and lesson learned! DO NOT USE!!

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- Emporia, KS, USA
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Called number for Starluck Flowers that I found on Google. They assured me that they were locally owned in Bellavista Arkansas so I ordered flowers and they never delivered the flowers. They said they couldn’t deliver to that address the end of that day I called back three times and they would not return my money and they hung up on me the third time I called. Since I put it on a credit card, I disputed the amount and the credit card got my money back finally after three weeks

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