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Online Retailer - Flower Delivery Scam

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Online Retailer - Flower Delivery Scam Reports & Reviews (328)

- Mount Horeb, WI, USA • Jan 30, 2025
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Placed order via phone. Scammer stated they were a local florist. No flowers were delivered.

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- Andalusia, AL, USA • Jan 30, 2025
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Paid $ 80.00 to deliver flowers to my daughter in Florida

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- San Diego, CA, USA • Jan 28, 2025
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Ordered flowers for my sister. They canceled my order and did refund my money. BUT THEY NOW HAVE ALL MY BANKING AND PERSONAL INFORMATION! There’s the rub. So I filed with the Federal Trade Commission, put fraud alerts on the credit agencies (Experian, etc) to protect against future identity theft and canceled my credit card.

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- Cleveland, OH, USA • Jan 27, 2025
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On December 20, 2024, I ordered flowers to be delivered to my aunt on December 23rd, as this florist appeared to be local (or so I thought). I chose them because they offered free delivery on all orders. I received a confirmation email. Two hours later, I received another email this time from the Customer Service Manager, Robertha Kiley. The email stated that the order was cancelled and she does not know why, but will investigate and that a full refund to my credit card had been issued for the amount paid and it will be reflected on my credit card account within 2 business days. I checked my credit card statement two weeks later on January 6, 2025 and had the charge for the flowers, but no refund. I emailed Robertha Kiley regarding the refund not showing up on my account. The email reply was that she was sorry for the delay and that she was working on it. I checked my account the following week, still no refund activity. I emailed again. I received the same response -- they were working on issuing my refund and it will be reflected on my account within 2 business days. The following week on January 20, 2025, instead of emailing, I phoned. I failed to write down the person's name that I spoke to, but was assured that they were working on it and a refund will appear on my credit card within 2 business days. Again, that did not happen. I called again on January 27, 2025 and was told by Hannah that a refund was issued the day the order was cancelled. I told her that I've been told that numerous times. She told me that some banks take a little longer to post refunds. I contacted the bank that I have the credit card with and explained the situation. This is where I remain. It wasn't until after the fourth attempt on locating my refund that I finally Googled the name "Starluck Flowers" and discovered that I am not alone and that there are many people who described the exact same situation.

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- Middleburg, FL, USA • Jan 22, 2025
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Ordered online and paid. Received a message saying they do not deliver to that location. Their Google ad specifically said they did. Will not return money despite phone calls and emails with customer service. Answer is always “in a few days”. Total scam. Google should remove their ads.

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- Lawrenceburg, TN, USA • Jan 21, 2025
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I ordered flowers to be delivered to an elderly friend in another state from what I thought was a florist in their town, to be delivered the same day. I paid with my debit card and was assured the flowers would be delivered the same day. Within the hour I received an email stating the florist in that town was unable to deliver the flowers and that I would receive a full refund to my bank account within the next couple days.

I've spoken to and emailed a "manager" multiple times for a month now and have yet to receive my $56.70 refund. Everytime they've responded with the same comment.. "be patient... You will receive your refund within the next couple days.." This has been going on since December 22nd!

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- Hixson, TN, USA • Jan 17, 2025
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Starluck Flowers advertised as an online florist with same day delivery. I ordered a bouquet for my mother in law's birthday, I paid $96 on 12/23, the same day the business sent an email cancelling the order due to not having a location in Irmo, SC, my card was charged but the service was never completed and as of today 1/15/25 I still have not recieved my refund. I have been emailing almost daily with the business requesting a refund that has not been recieved at this time.

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- Loveland, CO, USA • Jan 15, 2025
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I ordered flowers from this company off their website and received an order confirmation and minutes later an order cancelation saying my credit card would be credited. I never received the credit. I sent two emails and made a phone call and was told each time that the refund was processed and would be received within 3 days. Twenty-one days later, there is still no refund. I absolutely believe this company is a scam. They take money for orders and never send the order or refund the money spent by the customer.

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- Lakeville, IN, USA • Jan 15, 2025
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I searched online for a florist in Ocean View, DE so that I could order funeral flowers for a family member who passed away unexpectedly. I live in the Midwest, so I'm not familiar with the florists in that area. Starluck Flowers came up from my search, and they advertised as being "locally owned & operated." I called their 800 number, they confirmed that they could deliver my order in time for the funeral and took my payment information and email address. I immediately received an email confirming my order. 30 minutes later, I received another email stating that they could not deliver my order and that I was being refunded my money. The email also said that I should see the refund within 3 business days. A few minutes later, I received another email confirming my refund. Over a week later, I still have not received a refund, and my bank has no record of a pending refund. So, I checked on the ScamPulse.com scam tracker, and sure enough, there are complaints from Starluck customers giving the same story as mine. How sad that unscrupulous people have to prey on someone who has just experienced the loss of a family member.

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- Solgohachia, AR, USA • Jan 13, 2025
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I looked up a local florist for a colleague’s father’s funeral to send flowers. I did so but they were never delivered. I called to resolve it and get a refund and they gave me the run around. I’ve filed a dispute with my bank

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- Emporia, KS, USA • Jan 13, 2025
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Called number for Starluck Flowers that I found on Google. They assured me that they were locally owned in Bellavista Arkansas so I ordered flowers and they never delivered the flowers. They said they couldn’t deliver to that address the end of that day I called back three times and they would not return my money and they hung up on me the third time I called. Since I put it on a credit card, I disputed the amount and the credit card got my money back finally after three weeks

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- Duncan, SC, USA • Jan 13, 2025
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I did an online order for flowers to be delivered on January 3rd. I then received an email stating my order could not be delivered and a credit would be issued back to my card within 24-48 hours. The charge cleared on January 6th. On January 9th I called starluck they said they had processed my refund and I should have it in a couple of days. Fast forward to today January 13th, I called my bank to confirm if there are any pending refunds and there was not. I called back to Starluck and got hung up on transferred around asked for manager and the same guy who answered the phone originally that transferred me to manager answered saying he was the manager. It’s a total scam but he said AGAIN. It’s processed and I should receive in a couple days. If I don’t have it by end of day Wednesday I will be calling bank to dispute charges and lesson learned! DO NOT USE!!

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- Kenova, WV, USA • Jan 09, 2025
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Company credit card information provided to pay for order that was subsequently cancelled without explanation.

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- Indianapolis, IN, USA • Jan 07, 2025
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This company poses as a flower delivery company. After they receive payment, they cancel the order and claim that a refund has been issued. I have waited over 2 months for this refund. After further review on yelp, I found that I am only one of MANY who they have done this to.

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- Gainesville, GA, USA • Jan 06, 2025
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I called number from the web to order flowers. The add said it was a family owned business. I asked if the were local to Statesville and he said yes. Flowers would be delivered in 2 hours.

I received email that said order was canceled. I called and found out they were NOT local and the address the flowers were going to were out of delivery area.

Two days to get a refund. They wouldn’t provide the parent company name and the woman on the phone would not give me her manager name and number.

Big time scam!!!!!!

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- Clark Fork, ID, USA • Jan 06, 2025
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I purchased flowers to be delivered to my mom. I received an email from Sarata Florist saying that they were unable to deliver the flowers and would give me a full refund. I never received the refund. Their email had no contact information on it.

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- Hillsboro, OR, USA • Jan 06, 2025
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I ordered flowers for my mother and they said the address was undeliverable and that they would credit the amount back to my credit card. After waiting and some email back snd forth, no refund ever happened.

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- Easley, SC, USA • Jan 05, 2025
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I called Starluck flowers to send flowers to a friend. Paid $66.48 and they said the order was sent. A few minutes later I get an email telling me the order was cancelled and my money was being refunded within 2 days. A week later it hadn't been credited back to my account. I sent them an email and they said it would be taken care of soon. I sent another email again stating I want my refund as soon as possible. They said "Sorry about that. We will take care of it soon." Their customer service manager is Robertha Kiley, on their site. Have not heard back.

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- Lincolnton, GA, USA • Jan 04, 2025
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I ordered twice once on the 23rd and 26th of December. I then got a cancelation notice on both times. I called today on the 3rd of January and spoke with a man named Patrick. He said the refund was issued but so far i have not received anything. I thought they were a local company. Scammers!

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- Easton, PA, USA • Jan 03, 2025
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Orders flowers for a friend who lost a family member. The recipient never received the flowers. When I called to ask what happened I was told the order was canceled and a refund will be issued. Still waiting on the refund.

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