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Online Retailer - Flower Delivery Scam

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Online Retailer - Flower Delivery Scam Reports & Reviews (321)

- Woburn, MA, USA • Feb 18, 2025
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I was looking for flowers from a florist local to Franklin, NH. STARLUCK came up and I ordered from the. They sent a message the same day saying the florist couldn’t deliver and they would refund my money. Then I got a refund notice, but there was no refund reflected in my account. I reached out to them and they replied they are working on it. However this all happened on February 13 and I haven’t seen a refund yet.

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- San Antonio, TX, USA • Feb 18, 2025
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I purchased funeral flowers for my late uncle in Delaware for his funeral. I live in Texas. I went online to find a florist in my family area. The flowers never got delivered and never received my refund that was promised in a letter. My credit card I used was closed because someone attempt to use my credit information unauthorized. I have emails and text messages of my purchase and refund promises. I was scammed and others too.

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- Chadbourn, NC, USA • Feb 17, 2025
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Starluck flowers allowed me to order flowers for my fiancés mothers funeral then emailed back right away to say they couldn’t fill the order and refunded my money but they never did refund the money.

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- Omaha, NE, USA • Feb 14, 2025
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An order was placed for flower delivery that claimed to be local delivery. Shortly after the order was placed, an email was received saying the order had been canceled & would be refunded. Despite emails & phone conversations, the money has not been refunded. This order was placed on December, 2024

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- Hansville, WA, USA • Feb 13, 2025
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Ordered flowers, immediately said it was to an address that they couldn’t deliver. Already charged me for order. I didn’t use them canceled order and they said they would refund in 3-4 working

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- Great Falls, MT, USA • Feb 13, 2025
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On January 22, 2025 I called Starluck Flowers to have a funeral arrangement delivered to a church in Mandan, ND for my Uncle's services. I talked to my Aunt the day after the funeral and she did not receive the arrangement I had ordered that Starluck promised me would be there in time. Service was the next day 1/23/2025. I called Starluck back on 1/24/2025 and asked them about my order, only to be told that it got canceled because it was out of the delivery area. I did not receive a phone or email with the cancelation notice. I asked them to refund my money, in which they were very accommodating. They told me I would see the return in 5 to 7 business days. I called them them the very next week and tole them that if I did not get my refund by the next week I was reporting them for fraud. We are going on three weeks, and still no refund. Thus, me filing this complaint! You call the 1-800 number and you get the same 2 people, the same promises. You click on the "Contact Us" email given on the website and it goes back to the home page. The website does not have a place to leave reviews, which leads me to believe that this site is not real and is scamming people our of their money. This website needs to be taken down!

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- Minneapolis, MN, USA • Feb 13, 2025
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Wanted to order sympathy flowers for a friend in Millbrook, AL. Searched for a florist nearby found several. I liked the bouquet I found on this site and the site operated as any usual online flower shop. Ordered a bouquet with a card to be delivered on 2/13/2025. Order was confirmed at 12:50pm CST and then I received an email that the order was "refunded" at 1:34pm CST. No refund has been issued on my card. Also, attempted to call their 800 number six (6) times and received a busy signal or a disconnect each time. Also attempted to track the order and received a canned email stating that they are looking into it. Email is signed Robertha Kiley, Customer Service Manager, Starluck Flowers.

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- Somerville, MA, USA • Feb 10, 2025
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I ordered flowers from Star Luck Florist- Shrewsbury. I wanted a friend to get them on that day. They said they did same day delivery in Shrewsbury.

I ordered and got a confirmation email. I noticed the billing address was wrong so I called. they said it was cancelled since they couldn't deliver that day and I would get an email telling me that. No email. So, I'm' out $66.48. I just called my bank to put a hold on my debit card.

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- Bluffton, SC, USA • Feb 10, 2025
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We ordered flowers from the website and the order was never delivered. We used a credit card for payment.

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- Hull, GA, USA • Feb 05, 2025
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Ordered flowers, got some weird email, then I was sent a fake refund form and I was told they would refund my funds in 5 days. They never refunded me. I called after 5 days. Some dude ( Asian) answered, was like I was calling his house no hi this is star flowers or nothing weird again, told him I did not get my refund from the flowers they could not have delivered, he past me on to some women ( Asian ) who said IT IS ON THE WAY which was total **.

Here is the email: I am writing to inform you that your order has been cancelled. Unfortunately, the florist in your area was unable to deliver your flowers. I am not sure why this is the case, but I will investigate and make sure that it does not happen again.

In the meantime, I have issued a full refund to your credit card. The money should be reflected on your credit card statement within 2 business days, or sooner, depending on your bank's policies.

I apologize for the inconvenience this has caused. Please let me know if there is anything else I can do for you Thank you for your understanding Robertha Kiley Customer Service Manager.

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- New York, NY, USA • Feb 03, 2025
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I called to order flowers for my bosses 15 year anniversary while he was oversees. I paid with my debit card. I ordered an arrangement, gave the address and emailed them a message for the card to be included with the flowers. When I called back to check the delivery window, I was told, "We were just going to call you as we cant complete your order because its outside of our delivery zone. I found them amongst local florist from my google search based on the address I wanted to deliver to. They did not identify that the delivery zone was not in their abilities when I gave them the address and before they took my money. I was told the order would be cancelled and I would get a refund in 3-5 business days. That was on January 15th. I waited the 5 business days and saw no refund issued. I called back and was given the same information and told that some banks take longer to issue a refund and to wait a few more days, that was around January 27th. I called today January 31st and was told the same again. I explained its been more than 20 business days and I need to speak to a manager, who I asked to send me everything in writing. They did but I when I called my bank, the bank hasnt received a single request for the refund and I have launched an investigation with my bank.

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- Toccoa, GA, USA • Feb 03, 2025
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Online delivery flower business, appears to deliver everywhere but does not have an actual address and customer service are non americans. They cancel orders with a reason like “this address is out of our delivery zone, we’ll issue a refund in 5-10 business days.”

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- Lake Placid, FL, USA • Jan 31, 2025
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They pose as a florist shop and help local business send out flowers in surrounds counties.

Ask for credit card information, they quickly send a refund email, and don’t refund. Wait around 2 weeks and was hit with a larger charge. Even after being warned I would dispute the charge.

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- Mount Horeb, WI, USA • Jan 30, 2025
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Placed order via phone. Scammer stated they were a local florist. No flowers were delivered.

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- Andalusia, AL, USA • Jan 30, 2025
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Paid $ 80.00 to deliver flowers to my daughter in Florida

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- San Diego, CA, USA • Jan 28, 2025
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Ordered flowers for my sister. They canceled my order and did refund my money. BUT THEY NOW HAVE ALL MY BANKING AND PERSONAL INFORMATION! There’s the rub. So I filed with the Federal Trade Commission, put fraud alerts on the credit agencies (Experian, etc) to protect against future identity theft and canceled my credit card.

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- Cleveland, OH, USA • Jan 27, 2025
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On December 20, 2024, I ordered flowers to be delivered to my aunt on December 23rd, as this florist appeared to be local (or so I thought). I chose them because they offered free delivery on all orders. I received a confirmation email. Two hours later, I received another email this time from the Customer Service Manager, Robertha Kiley. The email stated that the order was cancelled and she does not know why, but will investigate and that a full refund to my credit card had been issued for the amount paid and it will be reflected on my credit card account within 2 business days. I checked my credit card statement two weeks later on January 6, 2025 and had the charge for the flowers, but no refund. I emailed Robertha Kiley regarding the refund not showing up on my account. The email reply was that she was sorry for the delay and that she was working on it. I checked my account the following week, still no refund activity. I emailed again. I received the same response -- they were working on issuing my refund and it will be reflected on my account within 2 business days. The following week on January 20, 2025, instead of emailing, I phoned. I failed to write down the person's name that I spoke to, but was assured that they were working on it and a refund will appear on my credit card within 2 business days. Again, that did not happen. I called again on January 27, 2025 and was told by Hannah that a refund was issued the day the order was cancelled. I told her that I've been told that numerous times. She told me that some banks take a little longer to post refunds. I contacted the bank that I have the credit card with and explained the situation. This is where I remain. It wasn't until after the fourth attempt on locating my refund that I finally Googled the name "Starluck Flowers" and discovered that I am not alone and that there are many people who described the exact same situation.

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- Middleburg, FL, USA • Jan 22, 2025
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Ordered online and paid. Received a message saying they do not deliver to that location. Their Google ad specifically said they did. Will not return money despite phone calls and emails with customer service. Answer is always “in a few days”. Total scam. Google should remove their ads.

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- Lawrenceburg, TN, USA • Jan 21, 2025
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I ordered flowers to be delivered to an elderly friend in another state from what I thought was a florist in their town, to be delivered the same day. I paid with my debit card and was assured the flowers would be delivered the same day. Within the hour I received an email stating the florist in that town was unable to deliver the flowers and that I would receive a full refund to my bank account within the next couple days.

I've spoken to and emailed a "manager" multiple times for a month now and have yet to receive my $56.70 refund. Everytime they've responded with the same comment.. "be patient... You will receive your refund within the next couple days.." This has been going on since December 22nd!

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- Hixson, TN, USA • Jan 17, 2025
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Starluck Flowers advertised as an online florist with same day delivery. I ordered a bouquet for my mother in law's birthday, I paid $96 on 12/23, the same day the business sent an email cancelling the order due to not having a location in Irmo, SC, my card was charged but the service was never completed and as of today 1/15/25 I still have not recieved my refund. I have been emailing almost daily with the business requesting a refund that has not been recieved at this time.

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