SCAMOnline Purchase Reports & Reviews – Page 143 (3635)
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know. I waited and watched for my
delivery and the last text I got claimed it was delivered to my front
door, Jan 4th at 9:15a. They were never delivered. There is no way to call this company nor do they
respond to their email. I later called
my bank and reported the fraud and ask for refund. I got it.
But I am still waiting for a third pkg. from another company called Orehea, which also originated from
China. That text came today saying it was delivered to my front
door. This door was in Florida. I live in Kentucky. I ordered this on Jan 5th. I did not know if the origins
until it was too late. I have not
received my refund from the third
order yet. But I called it to my bank
also. The delivery company for
these was called, Track 718. You
cannot reach them either. They should not get away with this. They
spoiled my Christmas and just because they are overseas, they should be banned from servicing
the US. I received nothing from anyone.
MS. ** ****** ************ *****
Fri, Jan 6, 1:44 PM received the following email.
Dear Customer,
Hope you are doing well. We apologize for the delay, please be informed according to our shipping department your area is remote and you need to cover the shipping cost for that. You need to pay $30 for the shipping. Please find the link below, once you did please share the screenshot with us.
https://www.jacket-hub.com/product/additional-payment/
Regards,
Addie Brown
Customer Support Representative
Jacket-hub
Same date called Jacket Hub, as I wanted to make sure it was a legit email, especially since it seems the email was written in broken English. Spoke with Addie Brown and explained to her that I am in Nebraska, USA so not a remote area and that the offer I agreed to was free shipping. Addie could not express a valid reason and so I stated I wanted to cancel the order. Addie stated they would send me an email to follow, which stated there is a 30% cancellation fee imposed. I did call Addie back and informed them that Jacket Hub changed the conditions of the originally order and that I should not be penalized for a change in their terms. I expect a 100% refund on an order that hasn't even been shipped. Addie said it was out of his/her control and could not honor a full refund.
I contacted PayPal Master Card and spoke with the Dispute/Fraud Department. They did an investigation and sided in my favor. PayPal reversed the charges. I thought at this point I was done with this matter.
Received several phone calls and emails from Addie Brown, the last one was on January 20, 2023. Addie wanted me to cancel the dispute charge with PayPal so they didn't have that on their record. PayPal informed me that the dispute would be removed once the refund was issued from the seller, which I explained to Addie. Addie kept telling me it was my bank and I should be able to cancel it, etc., insert spam language here, etc. Anyway, when I told her that it is a trust issue with their Company as two emails report that the refund would be issued in 24 hours and the next one stated 5-6 business days. I told her again, dispute will be closed once the refund is issued. Addie became verbally abusive and started cussing at me. Told me I wasn't going to get any of my money back, etc. I hung up and blocked the number.
During some further research it does appear that this Company is actually based in Pakistan. I also think it is extremely coincidental that my cell phone has been blowing up with SPAM calls for the past several days.
So several issues:
1. website seems to be in California, but the product comes from China
2. several people online have had the exact same problem (literally--dog shield ordered, harmonica received, offer to refund all but shipping
3. Obviously a bait and switch to keep the shipping cost
bought 1'st package and tasted great, bought a BOGO promotion and it was never delivered, a bunch of email back n forth , finally I cancelled the order and they refuse to give me back my money
Regards
Ian Duncan