SCAMLumi.Place Reports & Reviews (11)
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Reported details
Billing Scam. Shut it Down
Reported details
The "Stylist" service you pay for is a chatbot. You schedule an appointment with your stylist and it is literally a chatbot like you would use on a bank website to direct you to hear a recording of your bank balance. That is the level of "customized service" you receive. You get no reminders of your next payment. Thank goodness PayPal tells me every time I get a new charge. (Not that PayPal did anything about it, but at least they told me it had happened.) So, I go to Lumi's customer service to request a refund. No refunds allowed. So much for their Money Back Guarantee. This is a quote from the email I received from them:
"Regarding your refund request, I completely understand how you feel. However, our money-back policy has guidelines, which, unfortunately, don’t cover personal or financial reasons:
Personal reasons (you don’t like the product, it did not meet your expectations, etc.);
Financial reasons (you did not expect that you will be charged, that the trial will be converted into a subscription, that the subscription will automatically renew, or that the services are paid, etc)."
This, honestly, should have been my first warning sign: "Listed on your bank statement as: n/a"
So. They are gross. Their company is gross. And their stylists are chatbots that send you all over the internet to buy the pieces they recommend for you.
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Per their policy and it has not been honored.
I have repeatedly asked for my refund and have not received any service or product from this company.
1. MONEY-BACK GUARANTEE RULES
In addition to refund rights available under applicable laws, if you made a purchase directly on our website and the money-back option was presented to you during the checkout, you are eligible to receive a voluntary refund provided that you contact us via email [email protected] within 30 days after your initial purchase and before the end of your first subscription period and provide reasons and evidence for refund other than personal or financial ones (for instance, the content was defective or completely inaccurate, etc.) as explained below.
Once you contact us, we will review your application and notify you (by email) whether your application is approved.
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All of the links on the multiple emails that say “cancel subscription” don’t work.
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Request a refund and emailed “Merchant”
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Lumi.place charged me for a trial and then a large fee without providing any service.
Less than I week ago I saw the site, answered the questions related to style and was curious to what would be provided.
I was then surprised and hesitant when to get anything, a $1 charge in US funds was required.
Listen to your gut instincts please. I should have stopped and not agreed to they initial charge.
After I allowed this payment in Canadian funds it was $1.37 for the trial.
I received nothing! No email, no link, no invite or website to contact. I looked in spam, junk mail everywhere.
I looked the next day and still nothing. At this point feeling that I had been scammed 💯 and had no site to even find how to contact them.
3 days later, which was last Thursday there was another charge for $68 CAD to my account. I realized this because I received an email reflecting a “Thanks for payment” message.
I immediately reached out to Lumi in that email explaining that I had not received any product or service from them and therefore did not authorize any further charges, and then requested refund.
I have emailed 4 times in last 24 hrs. All I’ve been given is their “Money back policy” explaining, that the only way they will do a refund is if there problem with their system.
The fact that they have taken payment from me and I’ve received nothing at all is a problem with their system!
I have no idea if they offer good services or not!?
Stating will not refund if I did not cancel before trial ending.
I had received nothing.
I had no idea where to contact, as the name showing in bank statement is not the company name.
If I had received follow up after purchase then I would have had the option to cancel before trial ended.
That was not an option for me.
Lumi has sent me the same automated email to every communication I’ve had.
The first contact I made to explain I had received nothing and request refund is when they decide to send me what I paid for.
Saying oh “Just give us a try!” … HARD NO!
I want nothing to do with this company and am so disappointed that I may just dedicate the rest of my 24 day to post on every site possible and copy/paste this review.
This is not legitimate business practice and simply want this resolved with my $68 CAD returned.
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