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JustAnswer.com Reports & Reviews (6)

• Sep 15, 2020

Victim Location 56431
Total money lost $39.95
Type of a scam Online Purchase

was locked out of my Samsung account so asked Google for help with my Samsung and directed me to this website and spent two hours in text msg try to resolve my issue and never once did they say that they were not Samsung and then charged men39.95 for getting help. Finly gave me the phone for Samsung costumer services. I called them and asked to be refunded this amount and to get assistance to reconnect to my account, they then Infromed me that that site was not them. So now these people have my card info. THEY FALSELY REPRESENTED THEMSELVES AS SAMSUNG.

• Aug 24, 2020

Victim Location 99203
Total money lost $204
Type of a scam Credit Cards

I discovered a charge on my bank account for 34.00 from JustAnswer.com with this note: "Withdrawal Bill Payment / #023625100616 JUSTANSWER *MEMBERSHP 800-240-1371 CA %% Card 17 #7382". I called the number and asked who they were: the woman on the line asked for my cel number, I gave it, she asked if I had another cel number, I gave it for my old phone. She asked for an e-mail address and I suddenly regreted giving them any information at all and I hung up.

- I called my bank. The CSR told me that they had been charging me since March; I admit that I have not been checking my statements. I filed a fraud case and blocked the CC for that account; they are trying to get my my back for the last 60 days.

- I have never heard of these people. A check of my-email accounts shows no indication of creating an account for use of their site. I do not have their site listed in my notebook; I note down all sites that I have accounts with, whether they are paid accounts or not.

• May 19, 2020

Victim Location 35120
Total money lost $50
Type of a scam Credit Cards

Did not explain to me what type service this is? My understanding was social security? Did not agree to service!

Victim Location 48382
Type of a scam Online Purchase

Paid for trial at justanswer.com. they weren't able to answer my question and said my credit card would not be charged. A month later I find 4 charges on my card from justanswer.com

Victim Location 65714
Total money lost $48
Type of a scam Debt Collections

I recently went to this website to ask an ancestry question. The initial fee was $5, with a balance of $43.

The money has been taken from my bank account. But, when I tried to return to the website for the answer, I was informed that I had no account with JustAnswer.com

And, it would cost me another $60 to talk to their specialist about my no account.

As soon as I entered my credit card number, I got a fraud alert message from my bank.

I immediately requested a cancellation. But, they still took my money.

Victim Location 74464
Type of a scam Counterfeit Product

I was asking what I thought was a veterinary assistant about how to tell if my dog had fleas or lice. The answers sounded very scripted and I was asked what my dogs age and name was and I said 5. Name was not important. I was transferred to a

Page to pay 5 dollars to get in contact with my vet. I stated in did not need that. I was going to the page for suggestions to see if I could go to the pet store as I do not have the funds to go to the vet.

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