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JustAnswer.com

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JustAnswer.com Reports & Reviews (56)

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if you just thought the $5 was it, they will start auto-billing you within 7-days and every month after. they will not refund you anything. so I would double check before using any of these services.

https://my-secure.justanswer.com/
https://www.justanswer.com/law/
https://www.justanswer.com/medical/
https://www.justanswer.com/veterinary/
https://www.justanswer.com/car/
https://www.justanswer.com/electronics/
https://www.justanswer.com/computer/
https://www.justanswer.com/electrical/
https://www.justanswer.com/home-improvement/
https://www.justanswer.com/tax/
https://www.justanswer.com/general/

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Happened to me as well, but I’m disputing the transaction with the credit card company

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- Hopkinsville, KY, USA
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This is a site which connects people to doctors. Ask a question and have it answered. They claim to charge a dollar, but they actually charge $46 about a half hour after you approve the $1 transaction. When you try to get the money back, you are told that this isn't possible. And it gets better! You are now enrolled in a membership which will cost you another $46 each month and when you try to cancel this membership, you are directed to log into your account first. But you never did set up an account, so you have no username or password. Isn't this fun? You have to report the charge to your bank's fraud department and hope for the best. My advice? Stay clear of this website.

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I have been deducted $49 for a service I have not authorized. I only contacted them a month ago to have my question answered for $5

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This company advertise this on it's homepage:

Chat with a Lawyer for personalized help

DUI/DWI, divorce, real estate, child custody, substance testing

Protect your family and your rights with expert legal help

Unlimited chats, plus legal document & small-claims court help. Join for only $5. Cancel anytime.

The purpose of me using this company was to ask one question one time. This company charged me $5.00 twice totalling $10.00. Several days later i was refunded $5.00. October 31, 2022. they charged me $46.00 without my consent or knowledge. November 26, 2022 they charged me again for $46.00. When I called them they said it is a membership fee. However, the membership fee advertised is only $5.00. This is a scam. They refused to refund my money. I insisted on speaking to a supervisor and let them know that I was going to report them. After a brief hold, they refunded me the $46.00 that is pending on my bank account currently. They would not refund the first $46.00 they took out on October 31, 2022. This is false advertisement and a way for them to get your credit card information to keep charging you in hopes that you do not notice.

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Well put. I’m glad people are not letting this go by easy

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I went to the askmasterlaw site in October to have a question answered. I did not know I was joining a recurring membership for paying $5.00 to have a question answered. I saw a charge come through on my bank statement with their phone number. I called. They said I joined at $60 a month. I told her it was not clear on their website that I was joining a membership just paying a one time fee of $5.00. I told her I wanted to cancel and I wanted them to cancel the initial charge for 60 as well. Their number on my bank statement was 800-556-3410.

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Avoid their website, I had a horrible experience with them

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I am being charged for this service and I never signed up for it

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They are full-on scammers, no other way around it, I had a horrible experience with their “service” more like a disservice

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I contacted FITBIT to correct a problem with my tracker, namely that the time was not correct. Somehow I was re-directed to this Just Answer site that did not correct the problem, but did charge me, $2.00, for the one time contact, and a $40.00 monthly fee, that I did not agree with so I attempted to cancel my 'membership' that I didn't want in the first place. They have yet to reimburse be the $42.00, but say they have cancelled my membership. I registered a complaint with my credit card company, but have not had a resolution to date.

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I have been trying to cancel my subscription and it only takes me back to the site and I haven’t been able to get anywhere with finding a number to call or a real person to talk to.
I’m being charged money for something I’m no longer using

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+3
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The responses to your question doesn’t even relate to what you are asking.
It’s A Scam Site
It’s A Scam Site
It’s A Scam Site
It’s A Scam Site

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I am still being charged $60 a month after requesting the account to be canceled. I haven't even been able to find a website for said services. How do I stop this from continuing to happen.

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JA-EXPRT.COM
800-240-1371
Thye charge 5.00 to answer a question but deceptively that is the beginning of a monthly membership charge.
I called and had both charges of $60.. reimbursed by threatening to report here what they were doing. I also told them I would go on here and give their phone number and website. I told them they need to make it more clear on their site that people are joining a membership. I threatened to take them on with my bank if i was not refuned. I was.

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It offered a $1 trial run, and instead they immediately charged me $34 as well. I want my money back. It was never said that the membership for the month would be paid immediately after sign up.

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Scammers charging for monthly legal services @ $60 I don't recall ordering. I cancelled the account, but scammer is still charging me.

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I was scammed by JustAnswer when I was led to believe I was being charged a one-time $1.00 fee for having them provide me with an answer to a technical question. What followed were recurring monthly charges of $46.00 to my credit card account. I never agreed to a continuing membership, nor did I authorize recurring charges. I just noticed the charge to my credit card account today, then noticed that this was just the latest of six monthly charges dating back to the day last November. I called the company today to cancel the membership I never agreed to. The customer service rep canceled my membership and said my current monthly charge would be refunded in five to six weeks, but she couldn't refund the other $230.00 worth of unauthorized charges. I accused them of running a scam, and she replied that they have the top rating from the Better Business Bureau. A quick visit to your website revealed that her claim was false, and many other people have reported them for the same scam.

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Searched for help with internet outage. Justanswer popped up and I thought it was part of my internet provider. Said I needed to pay one dollar to access a tech. I was charged for a month to this website, $46. They also did not solve my problem.

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I was having trouble with my 2011 dodge ram truck. I was searching what could be wrong with it since it only had 12000 miles on the vehicle. Just answer was in the search . I filled out the required info and they would get me a dodge mechanic. The mechanic never came on the chat box. Now they want 39 dollars to cancel the membership as well as the 34 dollars I have already paid. This website is a total scam.

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- Catoosa, OK, USA
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I had a problem with my computer, something popped up to answer questions and I asked the question.. max said it would be 5.00 for trial service (and said I had 7 days to cancel), which I missed and this was on Jan 18th..they are charging me 46.00 per month for the service, that I do not use.. had to have my computer put in shop for repairs.

This is a scam and everyone should be aware! DO NOT UNDER ANY REASON USE "JUSTANSWER TECH HELP ON YOUR COMPUTER"

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Paid 5$ to get answer on painting , never got a response and they refuse to refund . their website says unconditional money back guarantee , but they refuse to refund

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I was having trouble getting on a website of which I was a member and justanswer.com popped up offering to help me with the problem. The guy in a chat said I'd be billed $1.00 just enter my charge card which I did for the answer. The guy could not answer the question. I was billed 10 cents 5 times plus 50cents once on my charge card. Ok, reasonable. Next thing I knew, I was charged $46.00 each month for 3 months until I caught on and tried to cancel my, so called, membership. I was never informed I was joining. I have tried to cancel this membership and I have been given the run around and do not know if my membership was cancelled or not. ow I see others were scammed this way. I would advise everyone not to have anything to do with this site.

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was locked out of my Samsung account so asked Google for help with my Samsung and directed me to this website and spent two hours in text msg try to resolve my issue and never once did they say that they were not Samsung and then charged men39.95 for getting help. Finly gave me the phone for Samsung costumer services. I called them and asked to be refunded this amount and to get assistance to reconnect to my account, they then Infromed me that that site was not them. So now these people have my card info. THEY FALSELY REPRESENTED THEMSELVES AS SAMSUNG.

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I discovered a charge on my bank account for 34.00 from JustAnswer.com with this note: "Withdrawal Bill Payment / #023625100616 JUSTANSWER *MEMBERSHP 800-240-1371 CA %% Card 17 #7382". I called the number and asked who they were: the woman on the line asked for my cel number, I gave it, she asked if I had another cel number, I gave it for my old phone. She asked for an e-mail address and I suddenly regreted giving them any information at all and I hung up.

- I called my bank. The CSR told me that they had been charging me since March; I admit that I have not been checking my statements. I filed a fraud case and blocked the CC for that account; they are trying to get my my back for the last 60 days.

- I have never heard of these people. A check of my-email accounts shows no indication of creating an account for use of their site. I do not have their site listed in my notebook; I note down all sites that I have accounts with, whether they are paid accounts or not.

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Frequently Asked Questions regarding JustAnswer.com

Does JustAnswer have a mobile app for easier access?
↓
Yes, JustAnswer has a mobile app available for both iOS and Android devices, allowing users to access the platform and communicate with experts more conveniently.
How are experts on JustAnswer compensated for their services?
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JustAnswer compensates experts based on the number of questions they answer and the satisfaction ratings they receive from users.
Can I request a specific expert on JustAnswer?
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Yes, you can request a specific expert on JustAnswer by searching for their name or by browsing through the list of experts in the desired field. However, keep in mind that the availability of a specific expert may vary.
How does JustAnswer ensure the quality of its experts?
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JustAnswer claims to have a rigorous vetting process to verify the qualifications and experience of its experts. They also use a rating system to monitor the quality of advice provided by experts and user satisfaction.

JustAnswer.com Contacts

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Phone:
+1 (800) 240-1371 0 0

Website:

 www.justanswer.com

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Shady, yet now dead: once upon a time this website was reported to be associated with JustAnswer.com, but after several inspections we’ve come to the conclusion that this domain is no longer active.

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