Hope Health Supply Reports & Reviews

Hope Health Supply Reports & Reviews (127)

Absolutely no way to communicate with customer service

I place an order for a covid testing kit with 2 days rapid delivery order.
It has been 13 days now and they replied me only 24 hours later every email I sent with no specific response. There is no way to track nor way to request refund.
This is one of the worst health company I ever dealt with. They should not sell any products related to the health or medicine nor equipment.

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+10

BUYER BEWARE!

Placed an order 1 week ago, was told 24 hour shipping. They charged my credit card immediately. No way to contact them by phone(used the Covid excuse) to inquire about my non delivery. Sent 3 emails, 3 online Chats, 2 message via their Facebook page - ABSOLUTELY NO RESPONSE!

Filing complaint with BBB as well disputing with my credit card company.

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Never received

Never received mask or confirmation Contacting my credit card company as fraud now I’ve read reviews and people feel the same

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+16

Flawed KN95 masks (no refund delivered) - Vernon G.

My first small order was fine. The next larger order, no filters were stitched in, just the shell. I emailed them 4 times and called them over 10 times during a 30 day period complaining and requested a refund (they have no voicemail system). I actually spoke to two representatives in which one said that they changed suppliers. They assured me that the company would get back to me. No reply. They do not believe in "satisfaction guaranteed or your money back". I recommend not using them.

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Do you have a tel #? I can’t seem to find one! And it appears no one on this site has been able to find one either.
[email protected]

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Horrible customer service and products

I ordered 60 KN95s (5 ply) and was delivered 2 ply masks that were clearly fake and did not past the holding water test. I called the toll free number and was advised they would send out a replacement order and that they had received A LOT of complaints on this. They confirmed the replacement order with an email (Order #374793) saying it was on it's way. It is now 6 weeks later and when I track the order, it has not even been sent! I have called 5 times and been told someone would call me back. No one ever did and now they no longer have customer service reps on the phone anymore. I have sent 4 emails and received no response. I would NOT recommend doing business with this company.

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Suspect Fraudulent goods

I ordered a bunch of Kn95 masks. After reading about fraudulent products on this review page, I decided to cancel my order and tried callling the company on 1-800-450-4452; the phone no. listed on HHS website. After a few rings, voice came on saying too busy to anser, call later. Everything about this company smells scam or fraud. I'm will try return the package of masks unopened to their address once I receive it. Nowhere on their website is a valid return address, just Birmingham, AL
I wish I had checked for NIOSH approved product. After reading all these review, I suspect I was taken in by a scam company. I'm going to report this on the Better Business Website. I hope HHS will be put out of business.

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+11

Hope Health masks

I previously ordered from this company KN 95 5 layer masks, good quality.Re-ordered and these are completely different,thin,inside unfinished,rough,not safe,labeled as KN 95 2 layer masks.Not as described on their website and I suspect are counterfeit since marked KN 95.They are definitely NOT KN 95.I contacted the company and no response.

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Don't do what they promise!

I ordered a pulse oximeter that did not work. I called and customer service on Nov. 2 offered to ship me a replacement. Not until Nov. 24 did I get a shipping notice even though I had called and emailed them to find out where my replacement was. It is now Dec. 24 and the tracking no. still shows that it is only "Ready to Ship." I have called on the phone, but still no email reply as promised by Customer Service. Please do NOT order from them. You will be cheated out of money!

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Initial means of contact Not applicable

New KN95 masks not the same as the original ones

Same experience as cookii who wrote on Dec 2, 2021. Original masks were great -- five layer; latest masks I bought in Hope Health Supply Nov 2021 promotion were shabby and only 2 layers of melt blown material instead of the five layers in the original.

Original in white bags with green lettering. New ones in blue packaging with white letters. Pictures show obvious differences. Attached

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I ordered on Nov 20, 2021, 90 black KN95 mask with the marking of GB 2626-2006, which were suppose to be 5 layers. Shown on webpage.
On Dec. 1, 2021 I received totally different masks than what I have received in the past.

1. each five pack of mask came in a dark blue packaging ; unlike the previous packages white with green letters and states Multilayer Protection

2. they were only double layer (2 ply)

3. the ones I received did not have the certification code GB2626-2006, on the mask
only KN95. (2ply)

I called the 800 number and was told someone would email me...didn't say with what.

If I don't hear from them today, I will notify American Express.
This is shameful to rip people off. If the correct mask were not in stock, it should of stated that and no allow a person to order, until the correct ones were in stock.

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Scammer's phone 800-450-4482
Scammer's website Hopehealthsupply.com/store
Scammer's email [email protected]
Country United States
Type of a scam Online Purchase
Initial means of contact Not applicable

On 9/10/21 bought 60kn95 masks and 250 surgical masks. Per website shipment should occur 10 business days from purchase date. Today, is 9/27/21 and I am still waiting for the online purchase. I sent an email on 9/20, I received a vague email the same day. I sent another email 9/24 and sent a cancel order email 9/27. Hope Health Supply needs to get better at their customer service. Email feedback matters to the customer. Feedback is important and Hope Health Supply lacks customer service.

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I received my second shipment of white K95 masks from Hope Health Supply. They were NOT as advertised. Unlike the first shipment I received in August they came in one bag, with the metal nose guard outside the fabric. The advertised mask shows the nose guard sewn over the metal. the masks material was cheaper and the fit was poor. I have notified Hope Health Supply by email 3x, and by phone once. They have failed to do anything to make good on their order. Beware of this supplier! Since they misrepresented their product to me and then ignored my complaint, they can do the same to you.

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shipped.
3. refund me for this shipment, regardless of whether you shipped it or not. My account has been charged, and I attach a screenshot of that transaction from my bank account.

After several successful one-off purchases of masks, I enrolled in monthly autoship, but I could find nothing on their website to manage that when I wanted to go down to three month intervals between shipments. Their website clearly says that emails are the way to get the quickest response. So I emailed:

June 7: I emailed requesting that the frequency of my subscription be changed to 3 months. No response or change in frequency.
June 15: I emailed requesting that you cancel my subscription entirely. No response and no cancellation.
June 30: I emailed requesting a confirmation of my cancellation. No response and no cancellation.
July 7: I received an email that my order was shipping, so I sent another email. No response.
July 7: I called and spoke with a very friendly customer service rep (Chelsea) who said she'd pass the information on and I'd receive an email confirmation of my cancellation.
July 9: Nothing after 48 hours, so I emailed again, including the above information and explaining I couldn't afford for them to continue to charge my account, and yet I didn't want to hurt my credit score by stopping payment with my bank. I asked for a refund for July and included the following:

"I'm so frustrated that nothing has happened and that without action on my bank's part or that of a lawyer, you seem likely to continue to charge my account on a monthly basis and keep shipping me masks when I have requested that you stop.

I imagine that you are, like many businesses, short-handed and struggling to keep up with demands, but you have taken almost $120 from me that I really need right now; I also need my credit score to remain excellent, so I will not simply stop payment on these transactions. I hate writing bad reviews and reporting to the BBB, but people should be warned because you don't seem able to manage servicing your clients.

Two things would go a long way to improving your service and possibly even making your lives easier: allow customers to manage their autoship via your website and respond to your customers!"

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Initial means of contact Not applicable

I want to discontinue my subscription for N95 masks. My name is Martha Galvin
Email: [protected]@aol.com
My phone number: 702-[protected]
I have a subscription to receive masks once a month.
I find your business very evasive in the way you handle your customers. I feel uncomfortable dealing with this company. I want to be done with this service. I got a pack today, but it had a shipping company’s name Fulfillment, which is in the same city and state. I know this is your company. Furthermore, I feel like you are being dishonest. Please stop my service. NOW

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And the mask that I purchased from Hope health supplies out of the 5 of 2 of the ear loops have already broken before I could even wear them.

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I ordered these based on a web ad that came up on the New York Times on-line. Ironically I read an article a couple days later saying that a lot of "KN95" masks coming in from China (and now that these Hope Health Supply have arrived they clearly say "Made in China" on the package are not NIOSH-approved KN95 masks. In fact on these 5 packs of masks it clearly says "This product is a non-medical device." Well, this is most definitely a medical pandemic we are in the midst of! I ordered another 20 masks from a legit American company in Florida ("Made in USA") with a NIOSH approval number printed right on the front of the masks called DemeTECH. That cost about $80 with shipping. You get what you pay for.

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I feel very naive and thought that FDA registered meant FDA approved. After the fact, it seems misleading. I was also confused that FDA was not the agency that approves masks, but the CDC is. I didn't see anywhere on their website that said the masks were made in China. There are 5 layers, but they don't look like filtration layers that I have seen on air filters. $2.99 a mask for a single use mask seems quite expensive when they are not approved by a U.S. agency. The website is clear that there are no refunds. I should have seen that as a warning.

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I got my money back via PayPal which is what I used to purchase the masks.

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I just received and opened my first package and was about ready to try on and the strap popped in the middle not even at the edge. I just saw the article on counterfeit N95 masks and I am sure this fits the category. Can I return and be refunded? I have included a photo of popped elastic of the first mask I took out of package. Very disappointed.

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Disappointing. I did receive Hope Health Supply “KN95” masks as ordered. Package has no descriptive information in English on materials or construction. The masks are advertised as having a “5-layer active filtration barrier,” but only have 4 layers, none of which seems to fit the description of “active filtration barrier.” Note that FDA registration does NOT imply that FDA has verified the quality of manufacture of masks or their ability to filter particles. Another problem is that the ear-loops are too short for proper fit and comfortable wear — this was true for 4 different individuals (males & females of different sizes) who tried them. I have resorted to cutting off the loops and using the masks as an inner layer under a well-designed cloth mask.

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Victim Location 29566
Type of a scam Healthcare/Medicaid/Medicare

I reached this company by clicking on an ad on Yahoo. They claim to be ScamPulse.com Accredited but I can find no such record. ScamPulse.com does not even have a file on them. No address on their website. I suspect it is a china scam company.

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