SCAMHome Improvement - Appliance Repair Team Inc / The A Team Appliance Repair Reports & Reviews (8)
Home Improvement - Appliance Repair Team Inc / The A Team Appliance Repair Contacts
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When the technician arrived, we described the issue to him and he advised us that the problem was due to a relay switch that controls the motor. As we understood it, the relay switch was not working optimally. This, in turn, impacted the performance of the motor which ultimately resulted in the motor not being able to drive the rotation of the drum at a sufficient speed (rpm). The end result was that the spin cycle was not working as efficiently as it could and our clothes were still wet following the spin cycle. The technician assured us that he could resolve the issue pertaining to the relay switch without the need to replace parts. He quoted us $290 for the repair. He also made us aware that, if in the process of his repair, he discovered that a part or parts needed replacement that he would advise us of this and we could decide whether we wanted to pay any additional costs beyond the $290 quoted. We agreed to the technician's quote and accompany conditions and signed the Appliance Repair Agreement indicating our alignment and providing him with the authorization to proceed as we discussed.
The technician proceeded to complete the repair, advised us that the washing machine was fixed and that we should not operate the machine for about 5 hrs. We paid the $290 ($327.70 incl tax) as agreed via debit and the technician left our premisecomps. Total time the technician was in our house was less than 1 hr. Later in the evening well past the 5 hour period stipulated by the technician, we attempted to wash some clothes and discovered that the problem with the spin cycle had not been resolved.
We contacted the office to advise them that the machine had not been repaired. We received an e-mail the following day indicating that, as per the technician's report, we needed a new drive motor assembly. The first time we became aware that this was allegedly the case was upon receiving the e-mail. We subsequently reviewed our copy of the Appliance Repair Agreement and were surprised to see within the Parts section of the form "Needs new drive motor assembly". AT NO TIME did the technician inform us of the fact that we needed a new drive motor assembly. He did not point this out at the time he affected the repair contrary to what we all understood would be the case if he discovered a part would need to be replaced, a condition conveyed to us as part of the labour quote. Nor did the technician point out that he had written this in the Parts section at the time we concluded the transaction despite having told us that he had repaired the machine.
In conclusion, we paid The A Team $327.70 for less than an hour's worth of labour and the washing machine continued to be inoperative for the same reason that the technician indicated he had resolved. On two occasions, we requested that the company reimburse us the difference between the total payment and the $80 technician consult fee that we initially agreed to pay but they refused on the basis of the fact that the company policy is that they do not refund labour charges. The best they were prepared to do was to replace the drive motor assembly (cost of part $836.75 + tax) less a 10% discount.