Fodmair.com Reports & Reviews (1)
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SCAMPULSE
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Online Retailer Scam
At fedmair, we want you to be completely satisfied with your purchase. If you're not satisfied with your order, we're here to help. Please take a moment to review our return and refund policy:
30-Day Return Policy: We offer a 30-day return policy from the date of purchase. If you're not happy with your purchase for any reason, you can return the item(s) within 30 days for a full refund or exchange. To be eligible for a return, the item must be unused and in the same condition that you received it, with all original tags and packaging.
How to Initiate a Return: To initiate a return, please follow these steps:
Contact our customer support team at [email protected] to inform us about your return.
Pack the item securely in its original packaging and include the packing slip.
Ship the item to the address provided by our customer support team.
Refund Process: Once we receive your returned item and verify its condition, we will process your refund. You will receive a credit to your original payment method within 10 business days after the return is processed. Please note that the refund amount will exclude any shipping fees unless the return is due to our error.
Exchanges: If you wish to exchange an item for a different size, color, or style, please contact our customer support team to arrange the exchange. We will guide you through the process and ensure you receive the desired item promptly.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or provide you with a full refund, including any shipping charges.
Contact Us: If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us at [email protected]. Our customer support team is here to assist you.
We appreciate your trust in fedmair and strive to provide you with a seamless shopping experience. Thank you for shopping with us!
When contacted by email, they said the cost of the return would not be cost-effective to me and they would not approve my return of their defective product, whereas their policy states the return would be at their expense. I even paid for insurance. Please help me!