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SCAM
I was charged even after I was told it would be cancelled on my previous call Jan 24, 2023.
1) The amount quoted for cost was completely different
COMPANY PRESSURED TO PAY ZELLE OR VENMO OR CASHAPP
2) PAID FOR SERVICES AND THEN COMPANY COMPLETELY DISAPPEARED! The Customer Service Department never returned calls/ emails and more after making over thousand-dollar payment. They completely went silent, DID NOT RENDER ANY SERVICES AND THEN DISAPPEARED.
Banking Institution told me that they had AUTOMATED APPOINTMENT ENGINES, LLC AND AUTOMATED ENGINES, LLC in their system as active in scamming/fraud - and that I should to report accordingly to the authorities. And they sent me a letter stating that this company has been flagged previously...and that I should not have trusted them to Zelle them 697 dollars.
I CONTINUED TO TRY TO GET MY MONEY BACK WITH THE COMPANY was unresponsive, then REFUSED, so I was forced to dispute transaction....
Because was Zelle and Venmo- only partially refunded - My banking institution chastized me (as with Zelle only supposed to be friends and family and that a business should not solicit) and said that Automated Appointment Engines, LLC was previously reported for scamming. The whole situation is really awful and put my trust in them- and thought at the very least they would send money back, as no work was done. Sadly, their aggressive sales pitch was all fluff -- and the entire semblance of the company vanished in thin air, after monies rendered and seems like this is some sort of fly by night company who clearly doesn't care for small business owners-- and looking to get what they can and then will leave you high and dry, or bait and switch their offer and then take money with no care that the entire Customer Service and Operations disappeared.
Several of their employees after paying for services that were never delivered - Texted me back to "leave them alone and that they were no longer with the company"....
The very same people who initially came out of the gate aggressively to get my business at an earlier point- later would not respond when they did not deliver services and would not return my payment. I have called emailed dozens of times-and seems like the company is now non-existent, or they simply ghosted me or are now defunkt. Sad stuff that this is how they treat hard working, small business owners.
Although only zip code shows as delivery address, item never received. Checked with USPS nothing found.
On May 11th 2022 I did send you an etransfer payment amount of $3,000.00 to [email protected].
On May 12th 2022 I did send you an etransfer payment amount of 3,000.00 to [email protected].
Total issued to you was $12,000.00 which you stated you required for materials.
Work Completed to Date:
On May 12th 2022 Charles Russell and your brother in law arrived to my home and removed the dry wall in ceiling and insulation Time worked: 10am to 1pm.
Thursday, May 19, 2022:
On this day the insulation and vapor barrier was installed in the ceiling.
The 10' x 4' living room and dining room wood divider was removed.
hours worked: 11am to 2pm.
notes:
On May12th work area was left partially cleaned.
Debris was bagged and left at side of garage.
You did spray black mold remover around the ceiling creveces and stated the ceiling required venting and circulation to eliminate all airborn toxins. You stated you needed a few days for the mold to die out. You agreed to return Monday 16th 2022.
Monday 16th 2022. You called to cancel stating the rain will not allow work to be done in removing the chimney stack from roof and insulation to get wet.
I mentioned I would make room in my garage. I sent you photos of my garage having made room in it.
The day was also sunny after 10am with no rain.
May 17th 2022 you sent me a text message stating your vehicle was not operatable.
You stated you would visit Thursday, May 19th 2022 and finish the laundry room which meant insulation, vapor barrier and ceiling installation.
Thursday, May 19, 2022:
On this day the insulation and vapor barrier was installed in the ceiling.
The 10' x 4' living room and dining room wood divider was removed.
hours worked: 11am to 2pm.
An agreement was that you would return the next day to install the drywall ceiling.
May 19th 2022:
You called and stated you had no drywall material available for delivery due to driver availability at the local Home Hardware and Simcoe Building material distributor was all booked.
You stated you will plan to send a bin to my home next week some time.
At this time Friday, May 20th 2022 an phone call and email correspondence took place between Charles Russell and I. Where I requested for a cancellation of the bathroom renovation; kitchen renovation; floor renovation between the kitchen, laundry room and hallway; and cancellation of bathroom flooring and standing shower install.
Charles agreed and sent me a new quote.
I did not sign this new quote and then also requested for a cancellation of the levelling of floors; cancellation of repair of steel roof and cancellation of repairing roof trusses and installation of exterior wall. I requested for the ceiling repair to be the only expenditure on the estimate.
Your email response stated you that I needed the structural repairs completed for the purpose of qualifying for building permits.
I responded requesting for cancellation of this work which had not yet commenced and to simply complete the ceiling and return my money.
Charles responded stating he had already ordered a kitchen island special order and he is uncertain is $6500.00 can be refunded to him.
MY PHONE SERVICE ARE SUSPENDED