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Elegantion

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Elegantion Reports & Reviews (2)

- Rochester, NY, USA • Oct 20, 2023

I spent a little over $20 on a cute Christmas ornament for my mother that was advertised through Facebook by the website elegantion. After a few weeks, it hadn't arrived. I contacted the website, but the customer service online chat is 100% automated with no opportunity to speak to a representative. I was told twice in different conversations by the chat bot that my order was being 'expedited' and still I saw no movement in my order until a solid MONTH later. Only then was I finally given tracking details and realized it was shipping from China. By the time I received the item, it had been 6 weeks since I'd ordered it.

The item is a shoddy imitation of what was promised. Hopefully the picture I uploaded shows what the website advertises vs what I received. The website shows a lovely little clear ball ornament. Inside is snow surrounding a stack of amazon packages set on the inside base of the ornament so they won't tip over. The outside of the ornament itself is topped with ribbon bows.

What I RECEIVED was indeed a clear ball ornament but inside was loose snow and a stack of amazon packages that stayed together but knocked about in the ornament itself. There is no evidence that the packages were ever glued to the base. The two large ribbons weren't attached to the ornament at all. They weren't even in bows. Just cut into the rough length needed and shoved in the box with the ornament itself. I see nowhere on the website's page for the ornament where it says the item will require some assembly. In fact, some picture show the ornament has string, which this also did not come with.

The box everything came in was almost too small for its contents and there was absolutely no padding. In fact, just getting the ornament out of the too-small package almost popped the ornament open, spilling out some snow. This showed it hadn't even been sealed closed!

I am literally going to have to open it, glue the packages in place, glue the snow in place, glue the ornament shut, fasten the bows, buy string, and then attach it myself.

- Bloomington, IL, USA

Facebook advertisement. Complained that product was never received…customer service was non-existent. Follow-up email to company resulted in a bogus tracking number. No product received.

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