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DocuService Reports & Reviews (7)

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They contacted me about my student loan. They said they would give me loan forgiveness IBR program. They will pay off current student loan and I would only owe less than half . Started payments . Been paying for 11 months till I caught it!! Over one thousand dollars gone! Please be aware you will not ever receive a phone call about loan forgiveness!!

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- Erie, KS, USA
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I recently filled out the Teacher Loan Forgiveness form for my college loan. Navient told me it needed to be switched over to the Dept. of Education and they would help me do that. I then received a voicemail that my loan forgiveness had been approved. The man left his name, agent number, and call back number. I don't have that original information as I deleted the voicemail. But, when I called the number back I spoke with Steven. His direct phone number is 951-404-2553. He guided me through signing up on the FAFSA website then sent me emails from studentaid.gov and the dept. of education. He said I qualified for the REPAYE option, repay as you earn, based off my income. I was reluctant to give him information over the phone, but he sent me documents that looked like they were legitimately from the Dept. of Education. In the pay schedule, I noticed a fee and asked about it. Their fee is included in the repayment schedule which basically cuts my loan in half. I then spoke to someone from Navient and they said everything should go through them, my lender and no fees are ever assessed. DocuService is not listed as one of the agencies they use. I also saw a news segment from the ScamPulse.com warning of student loan/debt repayment scams and that fees assisting with federal student loans are actually illegal. I'm contacting my bank, working with Navient, and reporting to you and hope I don't come out on the losing end!

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- Rock Hill, SC, USA
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Please do not use this company. The customer service is awful. They will not call you back. Lauren initially handled my account. They were glad to take my payments of 119 for 5 months. Could not get any one to help me. The amount Of my payment was not the same amount i was told when I signed up. Finally got a name of a supervisor Lesther. He told me each time I would speak with him that he would call me back and he would not. When I called in today, a csr Mary told me Lesther does not want to speak you and I can’t help he will not call you back. I asked for a refund of my 5 payments since I did all the follow ups and having to talk to Nelnet directly. No one should waste their time or money using Docuservice. The customer service is awful.

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They called me and the servicer already had all of my information. They claimed it was from the department of education and that I qualified for these programs to help with my loans. I was tricked by their perceived sincerity and compassion. They seemed like they actually wanted to help me and rushed me into signing up ASAP. I didnt do my research because I wanted to believe they were real. They kept asking for more information all the time and thats when I actually looked into them and saw what they were. They stopped replying to my messages and would hang up when I answered the phone calls trying to get my pay stubs. Now they are saying I cant get a refund because I stopped replying to them and their "repeated efforts to contact me" . Total 100% heartless scam.

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- Lexington Park, MD, USA
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DocuService called me and told me all of my personal information including my social security and my loan servicer. I thought it was sketchy, but because I've never been in this situation before I was easily deceived into all of it. Now I've lost more than $100 AND they have my card info to take out money. Don't be deceived by these companies and don't sign any documents until you do your research and know they are legit.

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- Alexandria, VA, USA
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On the Jan 11th, 2021 at 3;33 pm a woman named Megan called from number 205 728 1630 and left a voice message that she has good news for me that I am being exempted from the federal student loan and that I should contact her.

I called her number 3092203361 and someone David Kim spoke to me

He asked me for my personal information for the exemption process and said that I deserve the exemption from nine thousand dollars, but first I have to pay five months in advance. I told him that I do not have the money and can only pay the first payment. He asked me for the credit card information, and I paid $ 119,80, and he sent me a file by email to sign it and I signed because I thought it was from the Department of Education. The contract was under the name of Decomment Service/ David Kim

Half an hour later, I called the number to cancel everything because I suspected it was fraud. There was no answer .. I sent an email for the cancellation .. I sent a message to his mobile phone to cancel everything, but he replied that he could not and I haave to pay for two months as well ... so I wrote to him that they are fraudsters and I will complain to the police. He did not answer me.

I visited the company’s website and the comments of the victims, all of which were negative, and accused a company that defrauded students in the name of student loan exemption.

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I received a call stating that my student loan had been flagged as eligible for a stimulus relief and forgiveness program. When I called, I talked to an "agent" who asked for my login information (username AND password) to my loan service account. She then told me that she would have to put me on hold to figure out if I was eligible for benefits. She returned after several minutes and told me that I had qualified and gave me a bunch of numbers. Told me I would pay $159.80 for five months and then my payments would drop down to $3.25 for 120 months. She said that I couldn't pay extra on my loan or pay the amount in full because it is part of the program's terms for me to pay that amount for the 120 month term. I thought that was super strange, but thought maybe it was a way to keep me in my current employment so I could continue to qualify for the benefit program. Then she said she had to charge the $159.80 today and I could set up payment for the rest of the months thereafter. She also texted me documents that she insisted I electronically sign while on the phone with her. She was sure to stay on the phone until I said I had signed them all. She congratulated me on my eligibility and quickly got off the phone after getting payment.

After I got off the phone, I looked over the documents I "signed" and quickly realized that there were several grammatical errors that a reputable company would never have. I also noticed that the social security number that they had for me was not my correct number (THANK GOD!). I looked up the website and noticed that the website was new, copyrighted in 2020, which raised flags as well. I tried to call to cancel because the document did state I had three days to cancel. I immediately wanted to cancel. When I called, no one answered. When I called the original number that the agent gave me, it said "you've been removed from notifications, goodbye" and hung up. I called several times to the number and pressed both 1 for customer service and 2 for billing, and both fall silent.

I called and filed a fraud claim with my bank and Department of Education, and after cancelling my card I finally received a call back. When I didn't answer, a man left a message saying he was affiliated with Docuservice and the agent I talked to and I could ask him for him if I have any questions. I called the number back, pressed 1 for customer service and a woman answered "hello?" (Unprofessional much?) And I asked for the agent I worked with. She told me to hold for a second and then told me she was busy on the phone and asked if she could help me with anything. I stated that I wanted to cancel and the document told me I could cancel within three days, so I wanted to talk to my agent and do that. She told me that I could try calling back in a few minutes to talk to my agent or she would have the agent call me back and we could discuss that matter. (Weird!) I told her to have her give me a call back. She hung up, and its been four hours and still no call. I don't anticipate hearing from them again since I am 1.) wanting to cancel and 2.) am educated enough to read the document and see that a three day cancellation is within my right per their super unprofessional document they had me "sign."

I have reported them to my bank, the Department of Education, and state police. If they're legit, then a lot of these red flags wouldn't be thrown up all over the place. If they call, DO NOT GIVE THEM CARD INFORMATION, LOGIN INFORMATION, OR PERSONAL INFORMATION.

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