Credit Card Scam - Citibank Impostor Reports & Reviews (1)
Credit Card Scam - Citibank Impostor Contacts
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SCAMPULSE
Scammer's address VA, USA
Country United States
Victim Location NY 11419, USA
Total money lost $24,251
Type of a scam Credit Cards
Citi Bank Alert : Did you use debit
Declined Transaction(s) "05/08"
WALMART SUPER-CENTER
ATLANTA GA 2-J122867
$600.99
REPLY 1 For YES, REPLY 2 for NO and receive a call from a representative.
Data & message rates may apply.
I then received a call from the number, and I spoke to the caller. His name was Michael and he claimed to be from Citibank's cybersecurity and fraud division, working there for 10 years. He was very well spoken and spoke fluent English with little hint of an accent. He mentioned the initial Walmart charge, which I stated I did not recognize, and then discussed an attempt to link my Citi account to an Apple Pay. This was a fraud attempt I had recognized and had been notified by Citibank customer service representatives multiple times before on official phone channels, which their solution was to cancel my credit/debit cards and send new ones, which were temporary at best. This was the primary reason why I believed he was legitimate. After I denied that attempt, he discussed two separate potentially fraudulent charges to review, both attempted external transfers via Zelle, for $2480.00 and $2350.00. He suggested reversing these charges via request; he would give me reversal request case ID's which corresponded to numbers I would then input into the transfer function in the Zeele Citibank app. These corresponded to a KHALIQ SMITH and an AALIYAH CREWS. These transfers were both denied, and I was subsequently locked out of the Citi app and no longer able to monitor its activity - I was given the notification that my information doesn't match their records.
I was then told that in order to secure my account, I would need to take the money and transfer it to another account they would create for me which would supposedly be run by an FBI operative director - the story was that they were suspicious that the tellers of my local Citibank branch might've accessed and used my information to do fraudulent transfers, and I would take part in what was supposedly a federal investigation to gather evidence to prosecute the fraudsters. I was told that they would contact me the following day (5/10) at 11:30 AM for further instructions.
At the designated time, I received a call from a new 804-610-2817 number, and spoke to the same Michael from the previous day - the procedure was that I would go in-person to the Citibank branch, obtain a cashier's check with all of the money in my checking account except 100 dollars (i.e. 24,251 dollars), take it to another Citibank branch, and deposit it into a new secure account; I would be provided with both the account number and the first and last name of the FBI operative director who would be overseeing it. In the meantime, the team would be observing the behavior of the tellers through security cameras. The name given was Falondra R. Harris, and the account number given was 575808560. They ended up telling me to take it to the nearby Chase bank, which would accept Citi checks. I spoke to the Chase teller, and she told me they would not be able to accept the check without the signature of Falondra R. Harris. After this, Michael told me to go back to the Citibank, exchange the check for cash, and then send it by package to Citibank headquarters at 388 Greenwich St., New York, NY, 10013. I was told they would send a government rep to pick up the package in an hour. However, I expressed misgivings over this method, and I was then told what we could do was that they would create temporary debit card accounts under my name in Google Wallet for me to deposit the cash into, and I would do so at a Chase or Wells Fargo ATM. I chose Chase for its proximity to my residence. I ended up adding the debit card to my Wallet, went to Chase, and deposited $19,800 into it. I was then told to delete the card from my wallet and input a second card to deposit the rest of the money ($4,451.) I did not record the debit card info of the first account, but my father, who was listening in the background, recorded the info of the second account. I was told I would be able to access my funds with the debit card I was previously using for Citibank. I found out later that day that this was not the case, but as it was the middle of the night when I discovered this, I had no further possible moves until the next day, May 11th.
At around 2 pm on the 11th, Michael called again from the same 2817 number, stating he wanted to check up on me and give updates regarding the investigation, which he said was 85% complete at that point. I mentioned I was still not able to access my funds and asked whether there was something he could do, as well as verifiable proof that this was a legitimate team and investigation. He apologized and mentioned it would be a quick fix; he did so and claimed I would be able to use my funds after. Furthermore, in regard to proving his legitimacy, he claimed that around 6 pm the following day (5/12,) I would be sent by mail the new debit cards for my new account, as well as official paperwork highlighting the details of the investigation. I asked if there was paperwork he could send in the meantime, and he said he could possibly send bank statements to my email in about 10-20 minutes. I did not receive those emails, called him back, and was then told that he found out that since this investigation was meant to be kept confidential, I would not be able to be given paperwork until the following day, 5/12 at 6 pm. He mentioned he would be able to take calls at that time to discuss the paperwork and would be giving me updates every step of the way.
On the morning of 5/12, I called Chase, provided the debit card information of the account I deposited $4,451 into (card number 4833 1202 0225 3903, exp 05/30, CVV 549,) and reviewed previous transactions – after my deposit on 5/10, the money was wire transferred out in 500 dollar increments to locations I do not know. I was contacted by Michael at 4 pm, who again reiterated the 6 pm delivery time of the card, mentioning it would be delivered via FedEx. Around 5:30 pm, I was contacted by someone claiming to be from Citibank fraud named George (employee ID 92689, from the 805 625 3052 number) and told the card would not arrive until the next day because it was shipped late. And at the designated time of 6 pm, the card did not arrive; I was then told it would arrive the next day 5/13 between 1 to 6 pm. I would also receive a call from supposedly a federal agent named Ronald Ducasse between 12 and 2 pm on 5/13 to discuss the footage supposedly obtained from the bank.
On 5/13, I received a call from George at around 9 am, and I asked for the account info and debit card into. I was told it was a Chase account, and the account ended in 5003, the debit card ended in 4860, with an exp date of 06/28. This conflicted with what I was told by Michael in one of my calls with him the day prior, who said it was a Citi account ending in 1278. He also provided a FedEx reference number for the package, however when I looked it up on FedEx, it did not exist. In the end, I never received a new debit card or new account information to access my funds. I then went to my nearest Citibank and Chase branches and told them the story. They essentially confirmed that I was scammed.
On a side note, I think these scammers have insiders at Citibank as well or can spoof official Citi emails. One reason why I was willing to play ball with them for so long, besides frustration at Citibank for the past month or so before because of constantly having to cancel both credit and debit cards because fraudsters had gained access to them, was because on May 12th at 6:19 PM, I received an email from an address, [email protected], asking me to fill out a customer satisfaction survey for a call with Citi Customer Service on 5/9/2025. I called customer service using the number on the back of my debit card and asked the rep to verify that the email address was legitimate. She said yes, and when asked to review when and why the last emails from that address were sent, she said that they indeed have a record of sending out a survey email regarding “my call with Fraud on 5/9.” My call logs on that day showed that the only person I was on a call with that day was the 805-625-3052 number which sent the text that started this whole thing, and the person on the other end claimed they were from Citi Fraud that day. I called Citibank customer service to verify the email address again on 5/16, and the rep I spoke to confirmed that it was a legitimate email from Citibank once again. I have voice recordings of this call, as well as the calls I had with Michael and George from 5/12 onward.