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SCAMPULSE
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SCAMPULSE
If you know any contact information for [email protected], help other victims by adding it!
Scammer's website N/A
Scammer's address Ottawa, ON, CAN
Scammer's email [email protected]
Victim Location ON K1B 4P5, CAN
Total money lost $6,780
Type of a scam Other
Sometime in early April, a young gentleman (early 20s, caucasian, well-dressed/groomed) called Jordan S came to complete an Assessment Checklist for Greener Homes Group. He had an Assessment Checklist printed on regular paper with the Greener Homes Group logo. It did seem like a legitimate form for a small business but in reviewing now, it had a typo (Consuption instead of Consumption). There is also no address or additional information, no dates on the form, no signature, not a full name on either the form or the business card. The business card states: Jordan S. Senior Energy Audit Advisor with mobile phone: 1-613-777-7754 and email: [email protected]. The front of the business card states: Up to 700,000 grants of up to $5,000 for energy energy-efficient retrofits. Based on the Assessment Checklist, he stated that I could enlist in a program that would provide me with a low interest loan with monthly payments of $35 at an interest rate of 3.99 for a term of 180 months. The total value would be of $6000 funding. The notes indicate that it is for an electric hot water tank replacement, 15 years on parts/labor/maintenance, electrical components upgrade (new high efficiency hot water tank) and would include installation, removal and return. I questioned why the cost of the monthly payments would be higher than my payments at the time, and he mentioned that I was going to see a difference in my hydro bill as it would be more efficient. If I remember correctly, he took personal information (potentially credit card information) and connected me with Ataur Kahn from Devine Touch Ottawa for the installation of the new high efficiency hot water tank.
Ataur Kahn came to my home on May 7th, 2023 (based on when I was approved for the FinanceIt loan). His business card states that he is an Energy Advisor for Devine Touch Ottawa. The business card states the following: 1390 Prince of Wales, Ottawa, Ontario, K2C3N6. Phone: 613-355-7987. [email protected]. https://devinetoucheottawa.ca. During his visit, he took down my financial information to process the loan with FinanceIt. This was all done on our telephones. I received an email confirmation from FinanceIt that the loan had been approved.
Someone from DTech Services and Solutions Inc came on May 8th at 1pm to install a new hot water tank. The services was professional. Once he left, I noticed that the water tank seemed to be a generic hot water tank, not the high efficiency one I expected, however I did not question. The water tank is from the brand Giant, SuperCascade 40 gallons electric hot water tank (22 inch, 3000W). Model number is 152STE-3S8M-E8, serial number A 10367637. I was told that they would return my original hot water tank to Reliance Home Comfort but there were emails back and forth up until end of May when I received paperwork stating that it had been returned to them on May 30th. From looking at the receipt now, it does not look like a legitimate document and my signature seems to have been fraudulently added to that receipt by e-signature. When looking now at the price of this make/model of hot water tank, it is sold at RONA for just under $700. I have been paying a monthly charge to FinanceIt since then of 47.49$. I did not notice savings in my hydro bill and any I might have seen would be because I went from a 90 gal tank to a 40 gal tank. On April 19th, 2025, I received an email from FinanceIt stating that I had new documentation. When I reviewed the document on their online portal, it said that the term was completed on my loan and it was being reviewed at an interest rate of 14.99% instead of the 2.99% of the original loan. I was under the impression that the original loan was for 180 months at that same payment price and interest rate (that was the incentive, high efficiency, low interest rate loan). The new terms indicated that for the terms of this new contract for the next 5 years, I would be paying $4,230.94 of interest on an original loan of 6,780$ (not including the interest already paid to date). That is when I started questioning the whole thing and realized that I had been scammed into paying way more than I should have for a hot water tank that was not what I was promised (high efficiency, lower energy costs). I have paid $1139.76 to date for this hot water tank.
In looking up Devine Touch Ottawa and Ataur Kahn, I can see that their website on my mobile device flags it as follows: “This connection is not private. This website may be impersonating "devinetouchottawa.ca" to steal your personal or financial information. You should go back to the previous page”. I can also see reviews on Yelp and Reddit stating that this is a scam and of similar accounts to my story. I cannot find any information online on the Greener Homes Group either. Although Jordan S has an email address for Prestige Home Improvement, this is a completely different company online. On the receipt for the return of the old hot water tank to Reliance, there is also an email address from Greener Homes Group ([email protected]).