Lacceti Reports & Reviews (9)
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SCAMPULSE
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SCAMPULSE
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Ordered leather sandals but received cheap plastic ones
WARNING TO CONSUMERS – Problematic Return Policy
After receiving the item, I contacted the merchant to initiate a return. I was instructed that the item had to be shipped to an address in Australia in order to qualify for a refund. This requirement imposed a substantial and unreasonable cost for international shipping.
I followed the merchant’s instructions and paid to ship the item to the address provided. However, the shipment could not be delivered because the business was not available to receive the package. As a result, the package was returned to me by the carrier.
Despite complying with the merchant’s stated return process and making a documented attempt to return the product, the company has refused to issue a refund. This effectively prevents consumers from exercising the advertised return policy.
I believe this constitutes a deceptive or unfair business practice because the return policy requires expensive international shipping and then fails to allow the return to be completed. I made a good-faith effort to return the item exactly as instructed, but the merchant’s actions have made it impossible to complete the return and obtain a refund.
WARNING TO CONSUMERS – Problematic Return Policy
When I attempted to return an item, the company required that the return be shipped to Australia. This was extremely expensive from the United States and was not clearly disclosed before purchase.
I followed their instructions and paid for international shipping to the address they provided. However, the package could not be delivered because the business was not available to receive it. The carrier returned the package back to me.
Despite my documented attempt to follow their return policy exactly as instructed, the company has refused to issue a refund.
This process places a significant financial burden on the customer and makes it extremely difficult or impossible to complete a return successfully. Consumers should be aware of the potential costs and risks involved before purchasing from this company.
I recommend that buyers carefully review the return policy and consider whether they are willing to pay high international shipping costs with no guarantee the return will be accepted.
I want my $139.79 refunded I do not want their products.
The items advertised on the website appears to be high quality. I received very poor quality items. Company refused to give me a return address and said they would only take return in Australia and tried to threaten me into taking a very low sum of refund.