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Citi Cards - Imposter

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Citi Cards - Imposter Reports & Reviews (1)

- Mercer Island, WA, USA

Got a call from (800) 950-5114, sounded Philipina , tried to convince me that I had a charge of $8600 on my credit card ending in 3352 (I have no such card) for an online purchase of cannabis. She tried to scare me using language like "it's a federal offense" and since I'm denying the charge "they have to clear my name" by transferring me to their supervisor. She also said that I had activated this card last month in a citi branch in China, and since I denied having activated a card in China, that anonymous cards are not allowed and they will have to shut down the card.

During the call, I immediately logged into my citi account to confirm that I had no card ending in 3352. Before she transferred me to a supervisor, I asked her what credit card product it was. She did not understand the question; a true citi credit card rep would know what credit card products they have. I repeated the question. This time, she answered "visa". I know that citi has mostly Mastercards. I repeated the question a third time, emphasizing that I want to know the credit card product name. She tried to say she needed to transfer me to the supervisor in order to share that personal info. I pointedly stated that if she truly worked for Citi, she would know what credit card products are. She hung up without answering the question.

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