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Apple Support Reports & Reviews (83)

- Milwaukee, WI, USA
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This has now happened to me two weeks in a row. In the late afternoon to evenings, I will receive multiple calls from various separate numbers (last week they came from Washington State/Seattle area, this week from Silicon Valley/California) stating that an Apple device had been compromised, and I needed to call back to the support number right away.

I did answer one of the calls just to see where it went last week--it had an official sounding recording, with a menu to talk to a tech support person. I pressed 1, and was directed to someone with heavily accented English, who sounded as if they were calling from a crowded call center. It did *not* sound like what you normally get when you call Apple support. The person told me that my IP address had been compromised by a hacker, and that they need me to log on to my device. I asked them which device. They repeated that my IP address had been violated. I said "yes, but which one, a phone, a computer, an iPad, which device?" And they said computer, and asked me to boot it up. I told them that this sounded odd to me, and i asked if there was a way I could verify that they were indeed with Apple. He said James Lee and then had me search in the service support bar for "James Lee", which did come up with some old support topics, and he told me to write down the CVE 2019-8570 code. I did, but then I just didn't feel comfortable proceeding. This didn't seem to me like a correct way to verify that this was apple support---any smart hacker or scammer could have easily made up that they were James Lee and they had this code. I told him that I did not feel comfortable proceeding and that I was hanging up. I did not receive any emails from Apple Support informing me of any breach, which is usually what happens if a new device signs on somewhere, etc.

Last week (08/12/20), the calls I received were happening every 15 minutes, with the same Robocall voicemail, between the hours of 5pm and 9pm. Today (08/18/20), they began at 4pm CDT and have been occurring every 5 to 10 minutes. I have not answered any of them.

Please take these scammers down so I can get some peace! I try blocking their numbers, but they call from different numbers every time.

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- San Antonio, TX, USA
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Just name Brenda Lee Ortiz, apple support

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- Springfield, MO, USA
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Guy left a message saying that he was Apple Support and that all of my info had been.

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- Slidell, LA, USA
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Calls constantly I don’t answer, I block each number, they leave voicemails, & call from different numbers immediately. I called Apple & reported the calls they couldn’t do anything & said those numbers are definitely not them. I reported multiple ones on this claim not all are from Canada. Some are Dallas Texas, Stinson Beach, CA, Fort Lauderdale, FL, & 877 numbers with no location. Please, please help with this issue my phone rings all hours of day & most of my calls are scams. This shouldn’t be happening

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- Slidell, LA, USA
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Pretend to be Apple Support. I’ve contacted Apple & reported it as well. I block each number & they just call from another number

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- San Antonio, TX, USA
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Caller was told that their accounts were hacked and that they had to contact the apple support advisor. -Caller has no apple products.

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I've gotten 14 calls from 315-232-8257. They say they are Olivia from Apple Support. The message is that they have identified suspicious activity on Apple system. We don't have an Apple system.

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- Columbus, OH, USA
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This email contained a receipt of an app I did not purchase. It did say click on a link to cancel the purchase within 24 hours of receiving the notice. I did but then the link went dead. I would never have offered up credit card information and I usually don't click on any links but like an [censored], I did this one. I don't know if it put anything on my machine.

Email source was:

X-Eon-Dm: m0117114.ppops.net

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by m0117114.mta.everyone.net (EON-INBOUND) with ESMTP id m0117114.5ef2522e.239cf1

for ; Fri, 26 Jun 2020 06:25:36 -0700

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MIME-Version: 1.0

From: Apple Support

Date: Fri, 26 Jun 2020 21:25:16 +0800

Message-ID:

Subject: =?UTF-8?Q?Fw=3A_Order_Confirmation_=E2=9C=85_Your_purchase_has_been_su?=

=?UTF-8?Q?ccessed_from_Apple_Store_Friday=2C_June_26=2C_2020_=28GMT=2D4=29?=

To: [email protected]

Content-Type: multipart/mixed; boundary="0000000000008f690505a8fca439"

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- Cordova, TN, USA
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Received repeated calls from recorder message telling me that my Apple iCloud account has been breached, press One to be connected with Apple support. Then they put you on the line with someone posing as Apple rep. Ask me to log on and fo to Fastsupport.com. They tried to get me to launch the site. I hung up on them. They called back and I told them to stop scamming people. They repeated calls for next 3 hours every 10 minutes with multiple 866#'s

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I keep getting emails like this: Re: [ Account Reminder ] Statement Account Report is Available "DOCX" Email report received on Date: 3/19/2020 Reff: 22917 [FWD]

I know its fake, as I don't own any Apple products.Wish it could stop. I have blocked it several times.

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- Lewis Center, OH, USA
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My wife and I have continued to get calls every 15 minutes from Alia from Apple Support. We finally talked to a guy who said there was mysterious activity on my iCloud account. He had an accent. He said "We just want your money". Their phone numbers are: 989-275-4936,

989-275-7395, 989-275-7116, 989-275-5361, 989-275-3053 and 989-275-8007.

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- Winnsboro, LA, USA
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I received an email saying that I had purchased a battlegrounds Games for iphone7s charging me $11.36. Sending to Olathe,Kansas. There wasn’t a phone number to call just get help with subscriptions and purchased Visit Apple Support or to cancel my purchase within 24 hours of receiving the invoice. I found a phone number on the site 1-855-948-3538 I was asked for the all of the card number also my ssn and a picture of my drivers licenses and he told me to downloaded the quick support app. He then had me to except the broadcast recorder so he could assess my phone. I was also asked to open my cash app and try to send money but t was declined. I still didn’t realize what I was doing until after he asked me to go to a Walgreens or Walmart and buy a eBay card put $200 on it and send it to him and he’ll cancel all the transaction and I wouldn’t be done again.. I then told him I’ll call my bank and cancel my card. I feel so stupid I just wasn’t thinking about what I was doing I was just trying to cancel or stop payment o a purchase.

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- Denver, CO, USA
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11:42AM MLK Jr. Day Automated call from Apple regarding the security of my iCloud account: An Indian answered. I asked for him to prove he was from Apple Support. He directed me to Apple.com and told me to compare the number showing on my phone with the number there. He asked for my email address so he could send a confirmation email with the Apple logo and code. The email address on the printout did not show an Apple.com email address. There was background noise of a call center. He had me download Team Viewer so he could look at my computer. He opened the Terminal and typed in a program. The results of the program was a long list of foreign IP addresses with a connection to my computer. The results were high in scare tactics and mentioned SpyEye. He opened Amazon and Target and talked about how a $100 Xbox card had higher security and told me to buy it but that no money would come out of my account. This was to secure my email accounts. He went to a website with a USA logo with an eagle’s head and brought up an FBI pic of a hacker named Nicolai. He got my IP address and copied and pasted it into a text document and asked for the number on my modem. He asked me what was connected to my WiFi and recorded those as devices that need to be secured. He said that I was experiencing an IP address network hacking issue. The man said they weren’t authorized to talk with him and that anything I said out loud could be heard by the Russian hacker, but my husband threatened to call the police. My husband asked if changing the IP address would fix everything, and the man said the underlying static address wouldn’t change, which my husband knew was false. My husband said that we should call Comcast. He told us to go to the nearest Safeway to buy a Target card. We got in the car and were away from my apartment for about 20 minutes with Team Viewer still open. My husband parked the car and called the number on my caller ID, which went Apple’s accessibility TTY phone line.

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- Sacramento, CA, USA
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I received an email from "Apple Support" with the title "Apple ID Locked." The text of the email was written in correct English and asked me to click a link to verify my identity. I opened the email on my iPhone before the preview had downloaded. Once I clicked the link it opened a page in Safari and started redirecting me like crazy. I realized it was a scam then and closed the page. When I went back to the email and viewed the sender's address and the preview, it was definitely not Apple.

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- Overland Park, KS, USA
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I'm getting repeated robo-calls from "Apple Support," telling me "your iCloud account has been breached." The four phone numbers above were just the last four callers listed, from today. The volume of the calls constitutes harassment. I don't want my phone ringing constantly, and I don't need messages filling up my voicemail box with these phony dire warnings. My wife works from home and has been exasperated by this, over and over.

As I'm typing this, my phone is ringing again. It's the 610 area code number listed above. It's infuriating.

They want money, of course. I don't answer their calls, so I can't list a figure below, for how much they're trying to scam us for.

Is there any way to track down who's using these numbers and have them prosecuted for fraud? I hope so. Thank you.

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- Marrero, LA, USA
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The scammer email me a subscription renewal email that I did not remembering subscribed to. It also had a link for me to click to cancel the subscription. When I click on the link it asked for my name, address and credit card which Apple already has this information on file. I went back to the email and click on the sender, which was display as Support and attached was other with the email address.

I believe the scam was to acquire my credit card and personal information.

I do not want anyone else to fall prey to this.

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- Marrero, LA, USA
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The scammer email me a subscription renewal email that I did not remembering subscribed to. It also had a link for me to click to cancel the subscription. When I click on the link it asked for my name, address and credit card which Apple already has this information on file. I went back to the email and click on the sender, which was display as Support and attached was other with the email address [email protected].

I believe the scam was to acquire my credit card and personal information.

I do not want anyone else to fall prey to this.

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I had a robo caller call me saying they were from apple support and someone had got into my account and attempted to make a $495 charge. They then asked if I had any messages on my phone about a password reset. I checked my phone and there was a pop up that asked if I will allow password reset. I clicked “don’t allow” and the pop up came back one more time. I again clicked “don’t alllow.” This made the calller very believable until he tried to get me to download some kind of software in my settings search bar. I told him I was hanging up and calling apple. Then I researched and found it was a scam and there were no charges to my apple account. The caller had an accent like he was from India.

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Scammer called our elderly mother claiming to be Apple Support. He stated her I Phone had 79 hackers in China and Russia. He told her to get rid of the hackers he needed her to purchase 2 $500.00 Target gift from a specific location. He then instructed her to provide the number on the back of each gift card. He told her that she would need to take the gift cards into the Apple Store and they would reimburse her. He then told her this got rid of 2 of the scammers. He told her not to tell anyone. This was repeated multiple times over an approximately 36 hour period. She purchased 29 Target gift cards at $500.00 each for a total of $14,500.00. When I spoke with her the next morning and learned what was happening we filed a report with the local police. Of note she used one credit card that put a hold on the card after $1000.00 was charged. However the second credit card company (PNC) did not put a hold on the card and allowed these unusual charges for a total of $13,500. We were very disappointed that PNC allowed these alarming purchases to continue. The scammer knew the right words to say to my mother to convince her that he was “helping” her. She was really concerned about the hackers. She reluctantly shared with me because she told me she was going to stop by and see me because she was going to the Apple Store on Monday and I asked her why she needed to go to Apple. This has been an eye opening experience for all of us and we want to share this story to prevent it from happening to others.

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- Cantonment, FL, USA
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Received a robo call claiming to be Apple Support. It stating that there my there had been attempts to login to my account. Then said my financial records were at risk. Then it said "press 1" to talk to someone. After pressing "1", a man with an Indian accent began talking. Knowing it was a scam, I asked were they were located. He said his name was "Justin", and they were located somewhere in California. I then said 'Yeah, I don't think this is Apple Support". Then I hung up and reported the scam to Apple Support. They thanked me and said that it was indeed a Phishing Scam.

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