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Apple Support

Apple Support Reports & Reviews – Page 4 (89)

- Columbus, IN, USA
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I have received numerous phone calls from an automated calling system saying there is suspicious activity on my iCloud account. It gives a phone number to call them back (646)217-4814. I have returned their calls four times in hope of getting my name removed from their calling list. Every time I call I get the same foreign speaking guy and when I ask to speak to a supervisor he states that he is a supervisor. So each time I call I try to explain to him that I do NOT own an apple device and that I do NOT have an iCloud account. He tries to get personal information from me and when I keep telling him my situation, all he does is tell me to hang up the phone then. This is getting ridiculous and in my opinion borders on harassment.

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- Cassopolis, MI, USA
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This phone number showed up in google search as Apple support. The technician stated that our account had been hacked and hay there were 25 people fraudulently using our account to make purchases. He then tries to convince me to buy an iTunes card to block the hackers. The whole thing seemed fishy to begin with. When he asked me to buy a refundable iTunes card for the security number on the back, I hung up.

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- Gulf Breeze, FL, USA
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I googled Apple Support contact number because I needed to get help with my sons phone. The man said his name was Jonathan and told me I had to purchase iTunes card worth $50 and it would be refunded to me after I spoke to his billing manager. After I gave him the codes on the cards totaling $50 he then transferred me to another man who tried to tell me I had to purchase another card for $100. I knew then I definitely had been scammed. I hung up when the man got loud and rude with me. He tried to call me and my son back. My son spoke to him and had a heated conversation ending with the man cursing him. I was able to get my money back by calling Apple gift card support.

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- Chicago, IL, USA
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I googled Apple Customer Service and the phone number 1-877-534-6970 appeared. When I called and explained that my Apple account may have been compromised they instructed me to purchase a google play card in the amount of 500.00 dollars and they would be able to take care of the problem because hackers in NJ, Russia and another country were accessing my accounts. They created a sense of urgency and assured me my money would be refunded.

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Claimed to be able tech support. My 12 year old daughter found them on a web site to fix a app. download problem. They claimed we had a hack and needed an apple account with a i tunes card. $300 card and they took the credit. Showed a refund to the credit card but it was all fake.

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- Charlotte, NC, USA
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received the following email supposedly from Apple Support:

UNUSUAL SIGN-IN ACTIVITY

We detected something unusual about a recent sign-in to the Apple account [email protected].

Sign-in details

Country/Region : Jamaica

IP Address : 115.38.81.195

Date : August 03, 2018

Platform : Windows 8

Browser : Safari

Please go to your recent activity page to let us know whether or not this was you. If this wasn't you, we'll help you secure your account. If this was you, we'll trust similiar activity in the future.

Review recent activity

Sincerely,

Apple Support

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- Saint Augustine, FL, USA
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Person states they are from Apple Support and that they have detected fraudulent use of your information overseas and needs you to have access to a laptop. Any questions to them results in a hang up.

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- Aberdeen, SD, USA
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I have gotten over 8 phone calls in the past week claiming to be from “Apple Support” and that my Apple account has been compromised. It starts as a “robo call” and then a live person will come on and argue that they really are from Apple. The calls come from Pennsylvania, Florida, and New York.

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I called this number because my iPad wasn’t charging. I was told Because my iPad was not quite two years old I would receive a new iPad but I had to go to the nearest Safeway store and spent $200 to buy Apple support(?). The person on the phone wanted me to go right then and there and he would stay with me while I went to the store. It sounded fishy to me so I said no thank you.

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- Pendleton, IN, USA
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Consumer thought Apple support and they told her she would need to buy an Itune card for $50.00 because her account had been hacked. Customer was told to scratch off the card while she was still on the phone. Customer was told that she would get her $50.00 refunded. But that doesn't happen. The person on the phone sounded foreign.

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I keep getting order receipt like this from Apple support. And I have changed my information shut down iCloud so there getting the information somehow and I want it to stop?

Receipt

APPLE ID

BILLED TO

DATE

Store Credit

Rhonda Lanyon

 

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- Springfield, IL, USA
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They were helping me with my activation lock on my phone by purchasing many apple store and itunes cards from the store. They wanted me to spend about $400 and I refuse to do it for the last time and they never helped me.

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- Columbia, MO, USA
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I received several phone calls from what appeared as Apple Support in the caller id of my home phone. A gentleman(not American speaking) claimed that my IMac computer had been hacked due to online shopping. I had not used the IMac since December; the person on the line accessed my EBay account which I have not used in over a year. Wanted me to update the address, but I said no use to do that since I was going to close the account. Then proceded to pull up Amazon and wanted me to log in. I closed that account months ago as I was receiving very odd packages that I had not ordered. My home phone cut him off after about 30 minutes, but he called back; I was not agreeing to any of the stuff going on in this call.

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- Corpus Christi, TX, USA
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I received several calls from various out of state numbers that I did not recognize therefore I did not answer them. A couple of messages were left for me to return their call and the message stated that they were calling from apple support and that my iCloud account had been breached. After calling them they asked me to get on my laptop so they could remote onto my computer and try to help block the individuals from"Turkey,China and Russia" out of my iCloud. While speaking to the scammers. They asked me to run a scan on my computer while they were remote in. While scanning in they had access to my IP address and were very inquisitive of on line banking, pay pal, and on line banking. The battery to my laptop died and I quickly realized this was a scam and hung up on them.

The following numbers are the numbers that called me.

978-838-5000

978-326-0970

617-454-9940

781-556-0400

410-427-0360

301-634-9930

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- Oklahoma City, OK, USA
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Someone from Apple support claims your account is compromised. Once your on a computer they take you to a website where that take control of your computer and steal information.

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- Mount Jewett, PA, USA
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"Molly" from "Apple Support" called me 7 times yesterday to tell me our iCloud had been breached. I finally got annoyed enough to stay on the line until a human answered and then I told him that I have a special set of skills and I will find you if you call here again:) So far "Molly" hasn't called back.

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A man from India claimed to be Apple Support and wanted to change my Apple ID Password and take control of my laptop. They have apptempted to contact me several times and have emailed me.

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I received an email from supposedly Apple support requesting the following:

It has come to our attention that your Billing Information records are out of date and requires you to update your Billing Information.

Failure to update your records will result in account termination.

Continue to your account. There was a link proved in the email here.

I contacted Apple directly and they indicated this was a scam phishing for credit card info as they would never provide a link in an email.

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- Three Oaks, MI, USA
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I called the number I thought was for apple support because of a charge on my bank statement. The first guy told me nothing really and as i started asking him questions, he hung up on me. So I called back, the second guy when into this whole speal saying that my IP Address has been hacked and I need to down load some itunes software. I do not own an Iphone or ipad or anything, in which I told them so, but he insisted. I told him this doesn't seem legit and I would not be proceeding and hung up.I don't know if it is a scam, but it sure as hell felt like one.

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- Panama City, FL, USA
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Received a call from this number. I did not answer because I did not recognize the number. There was a message left which sounded computerized. The message stated I had overpaid for Microsoft support and to call 1-855-525-4511 to claim my money.

I never used Microsoft Support.

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