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Apple Support Reports & Reviews (82)

• Apr 11, 2023

I received a text from who identified themselves as Apple Support claiming an issue with my account. I called and proceeded to

change my password with "Lisa". She noted my account was compromised and money was taken from my wallet associated with my

apple account. I was then asked to read a confirmation code back to them in order to process the refund and to call back the next

day to process the rest of the refund. I called back and spoke with "Lisa" again but I had trouble seeing the confirmation code so had

to end the call where she asked me to call back again. My daughter then helped me look at my apple account closer and it appeared

that when they changed my password, they accessed my iTunes store, ordered apple gift cards, and sent them to themselves via 2

different emails. I was fraudulently charged $500 on the 2 days for a total of $1000. I immediately changed my password again and

contacted the actual Apple Support to file a claim and to report the fraud. The text information included: "Your Order at my-App-Store

Processed. Amount $609.66 USD. Game ID: YMIJXK Order No ID: SB48OVQ. If Haven't Place This Order Call Support Immediately

855-770-0147 The fraud contact was named Lisa at Extension 6001 The fraud email addresses used to send the stolen Apple Gift

cards were: [email protected] ($500 on 3/29/23) and [email protected] ($500 on 3/28/23)

I received an email from "Apple Support" but not the real Apple. It was a "Subscription Confirmation" for a supposedly ordered game. When I called to complain they told me that someone ordered an ECard from my account. I told them I have no Apple account, at which point they said they needed my Social, account info. I refused and told them I was going to call my bank. He aggressively told me not to, that he would contact their fraud dept. He did tell me that the $500.00 ecard was sent to "braydyn.nataniel@airadding" and that the case ID #alm9573N. I called my bank to assure that it was not deducted and they said it was probably a scam. I did not give them any Information. All they had was my email address.

- Downingtown, PA, USA

They are leaving voicemails that state they are from apple support and there is fraudulent activity on my account

Left voicemail say there has been suspicious activity to my iphone cloud and I do not own an iphone

I have received 12 phone calls today from someone claiming they are Apple Support. They want access to my computer which I will not allow. Here are the phone numbers that have been used. I have asked my phone to block them but they change numbers so still receive calls. Have spoken to an agent and asked to be removed from the list and also told them I would be reporting them to you.

817 791 9833, 817 791 1768, 817 791 7127, 817 791 2640, 817 791 3030, 817 791 8038, 817 791 8125, 817 791 8790, 817 791 4225, 817 791 8803, 817 791 8125, 817 791 5540

- Saint Louis, MO, USA

They call from various numbers numerous times a day saying they are from Apple Support. Previously I did connect and was scammed out of thousands of dollars. They say my Apple account has been used and needs to be reset.

- Beaumont, TX, USA

I have received over 10 phone calls in 2 days from this apple support scammer. I called back the numbers and it is like they are high jacking actual phone numbers. Some of the numbers belong to legitimate businesses. I tried talking to a rep on a few calls and they want me to log into I am not sure if they are trying to take over the computer because I did not actually log in.

These scammers have been a huge nuisance and are taking over local area code phone numbers.

- Newark, OH, USA

I received a voice mail from Apple Support saying my data in the icloud has been breached. I'm told to call them back at 315-232-8257.

- Columbus, OH, USA

I had an issue with my computer. I looked up Apple Support online. I called 888-289-9854. I talked to a man who had an accent. He told me to download an app called QuickSupport. I gave him remote contorl of my phone, and he had access to my Cashapp. He transferred all my money out. He made two withdrawls of $499 and $899. I went to the bank but they said there was nothing they could do as the transaction was through Cashapp.

- Roby, TX, USA

These people called me several times this morning from the same#. The message says to call this# for help. This is harassing.

- Abilene, TX, USA

Received a call that someone overseas had hacked into my Apple account. I don't own a computer.

- Abilene, TX, USA

Received a call, supposedly from Apple Support. The caller said his name was Jerry Reyes. They instructed me to log into my computer or laptop. They told me not to call my bank or they would shut my bank account down.

- Bloomington, IL, USA

My wife received several phone calls the evening of October 18, 2020 that started as an automated message from Apple Technical Support indicating that her Apple iCloud account had been compromised. On the third call, she handed me the phone and per the prompt, I pressed 1 to be connected to someone in phone support. The person on the other end had a very heavy Indian accent and indicated that our iCloud account had been compromised. I told the person that we did not have any Apple products. He indicated that he knew we had Apple products. At that point, the call started going downhill and he spoke about me being handsome and speaking as if he knew my name. Eventually he hung up on me.

I was trying to use Apple Pay on my iPhone 11. I couldn't, so I googled a phone number for Apple Pay. I called 844-350-0150. I talked to Ethan with an accent. He asked me to call him at 315-332-1785. He told me to buy two Walmart gift cards at Walmart at Scioto Point for $100 each. Then he asked for the code. I didn't know what a code was so I went back in and the clerk helped me. I gave him the code and sent him a picture of it. Then he told me it wasn't enough money to block my credit card access. He asked for $500 more. I went back to the same Walmart, and bought a $500 Google Play card. I couldn't find the Google Playcards, so the clerk helped me, and let me buy the card. She didn't warn me about the cards. I charged both to my American Express. Then he attempted to withdraw $2100 from my debit card. Huntington Bank put a hold on my account. I went in and the teller helped me close that account, and open a new card. He told me to report it to BBB. I called American Express.

- Washington, NC, USA

I got a call from a local number , he identified himself as John from Apple Support. Telling me that I had been a victim of malicious activity on my account. He said that he needed to go through my phone to access my accounts that had been breached. He asked what banking I used Chase, he wanted my institutions that I used. Told me to create an account Bittrex then I had to identify myself with my DL & photo. Then a cash app to make sure no money was being taken. I didn’t have that, I kept asking if this was real & he assured me that he was legit. After doing all that I was completely wiped out of my money. I got a call from my bank telling me I had been scammed. I was not even sure that call was real. After that I canceled my debit cards, froze my accounts. Contacted Apple made a report, made a report with FTC, Sheriffs Dept, my insurance company, identity fraud, Hwy Patrol,

I received 8 separate automated phone calls from different numbers in the 408 area code from Apple Support claiming there had been suspicious activity on my iPod account and that it had been breached. Twice I spoke with an actual person and told them to remove me from their call list but, the calls continue. I don't know what it is they are after but the calls have continued every 8 minutes or so, each time from a new number so I can't even block it.

I don't know what you can do. I wanted to bring it to somebody's attention.

"Apple Support" keeps calling my grandfather. The man has an Indian accent, he says his name is Brad Hill, he says my grandfather downloaded something. He asked for account numbers. He's also left several messages asking me to call 669-699-7972.

- Milwaukee, WI, USA

Received multiple (9) calls from a 408 area code, likely a call center. The automated voicemail claimed to be from Apple Support to inform me that my Apple account had been hacked. To reset my information, each voicemail instructed me to call 208-262-0000. A quick Google search told me that Apple Support will not call you if your account is hacked - they will email you. Don't call this number back! They will likely try to steal your personal information.

- Tucson, AZ, USA

Called saying they were from apple support and my account had some suspicious activity. I let them know i dont have any apple products and they said it meant someone had used my information to open something. I said okay thank you, ill look into it and hung up, but they have called 10 times this morning.

- Milwaukee, WI, USA

This has now happened to me two weeks in a row. In the late afternoon to evenings, I will receive multiple calls from various separate numbers (last week they came from Washington State/Seattle area, this week from Silicon Valley/California) stating that an Apple device had been compromised, and I needed to call back to the support number right away.

I did answer one of the calls just to see where it went last week--it had an official sounding recording, with a menu to talk to a tech support person. I pressed 1, and was directed to someone with heavily accented English, who sounded as if they were calling from a crowded call center. It did *not* sound like what you normally get when you call Apple support. The person told me that my IP address had been compromised by a hacker, and that they need me to log on to my device. I asked them which device. They repeated that my IP address had been violated. I said "yes, but which one, a phone, a computer, an iPad, which device?" And they said computer, and asked me to boot it up. I told them that this sounded odd to me, and i asked if there was a way I could verify that they were indeed with Apple. He said James Lee and then had me search in the service support bar for "James Lee", which did come up with some old support topics, and he told me to write down the CVE 2019-8570 code. I did, but then I just didn't feel comfortable proceeding. This didn't seem to me like a correct way to verify that this was apple support---any smart hacker or scammer could have easily made up that they were James Lee and they had this code. I told him that I did not feel comfortable proceeding and that I was hanging up. I did not receive any emails from Apple Support informing me of any breach, which is usually what happens if a new device signs on somewhere, etc.

Last week (08/12/20), the calls I received were happening every 15 minutes, with the same Robocall voicemail, between the hours of 5pm and 9pm. Today (08/18/20), they began at 4pm CDT and have been occurring every 5 to 10 minutes. I have not answered any of them.

Please take these scammers down so I can get some peace! I try blocking their numbers, but they call from different numbers every time.

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