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Yes Custom

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Yes Custom Reports & Reviews (18)

• Nov 29, 2021

Received order. Photo on items was cropped unevenly and very blurry. They want me to repay to send them again. After a dozen back and forth emails, getting no where. Just don't do it!

• Oct 20, 2021

Victim Location 77339
Type of a scam Online Purchase

I ordered and paid for merchandise. It never arrived. Yes Custom told me I failed to pick it up so it was shipped back to NY (I live in TX), but they would reship it for 8.99. Yeah right! Buyer beware.

• May 06, 2021

Victim Location 90043
Total money lost $22.92
Type of a scam Online Purchase

SCAM! DO NOT ORDER FROM THEM! I made my initial purchase April 23 for a custom T-shirt and after a week I reached out for tracking and they gave me the run around and said production could take 7-20 days. I reached out again May 5th and was told my order had already shipped but they couldn’t give me a tracking number or track it until it’s delivered. I told them I would be requesting a refund through my bank and I’m reporting them to the BBB.

• Mar 15, 2021

Ordered 6 pairs of underwear. Wasn't issue the discount that was advertised and they never arrived! Ridiculous! Emails sent and got no response.

Total scam, have me a fake tracking number, also no one replies to emails or calls. Don't order from here.

Victim Location 38401
Total money lost $26.76
Type of a scam Online Purchase

SCAM!!!! On July 30th, 2020 I ordered some custom underwear as a gag gift. By August 3rd, I had not hear anything and asked for shipping info. That day I received an email with a tracking number. When I searched the tracking number it said the "label has not been created". I contacted them August 7, 11, and 12th, asking for a good tracking number. I was told to be patient and that it takes 3-5 days. Today I asked for my money back and was told it was already shipped and they could not refund my money. Still the label says not created yet. THIS IS A SCAM!

Pure scam DO NOT ORDER FROM THIS COMPANY! Placed an order ages ago, called no reply, emailed no reply.

Order never showed up, finally emailed them about it to let them know that it never came and that I am now moving far from the shipping address so please cancel and refund. Suddenly the order had magically already shipped and would arrive three days after I was set to move. They won’t issue a refund because the order shipped even though it shipped long after they said it would, their tracker was inaccurate, and I will never be able to receive the product.

DO NOT ORDER FROM THIS COMPANY. Ordered a pair ages ago for my bf for valentines day, was told they would be here well before valentines so I emailed just before as they hadn't arrived yet. I was told that they were still in processing and I asked them to just cancel it and refund me, to which they said they could only refund 75% because of materials and my item was on hold until I answered them. I said that was fine, refund the 75% to which they said "sorry the item has already been shipped and we cannot cancel". Then they gave me a tracking number and IT DOESN'T EVEN WORK. don't ever order from this company, biggest scam I've ever encountered

Victim Location 89074
Total money lost $70
Type of a scam Online Purchase

I have ordered a few items off the website ONE MONTH AGO and received one email about it. They say they ship items within 6-8 business days, it’s now been 30 days and I have no idea what is going on with my order. I try to call, of course the line always rings to an automatic voicemail and the mailbox is full. I try to email, they return to the email and the explanation is in all Chinese. They take your money within a day but can’t answer an email or the phone. I have tried many many times to get in contact with them and I get nothing. It is clearly a scam and I lost $70 on this site!

Victim Location 98028
Total money lost $45
Type of a scam Online Purchase

I made a Christmas purchase on Dec 13 from YesCustom. After 9 days I checked my delivery. Again a few days later. Again 15 days later. Again 25 days later!

Their resonse: be patient.

It's now Jan 7. Nothing!!!

I've asked for Full refund. They said they can't but could do 10% then 30%.

This is Fraud! Very frustrated!

December 2019 ordered 105.00 worth of merchandise end of november. Got email with tracking number saying a mailing label was made and it was awaiting product. That was on december 10. It is now December 25 with no further progress. I needed these products for a cruise on january 3. I emailed that I wished to cancel the order due to it not being delivered on time I m assuming i will get no reply or product. will update if wrong.

Victim Location 43616
Type of a scam Online Purchase

They will take your money and you will never receive the product you bought. They don't respond to emails and don't answer phone calls.

Victim Location 77082
Total money lost $120.35
Type of a scam Online Purchase

Hello. I purchased several items for several birthdays coming up. I spent $112.35 for custom clothing items. When I did not receive my package, I tracked my package. It said it was returning to sender due to insufficient address. I thought maybe apartment number did not appear. I tried to retrieve my package from the post office. I filed a complaint with them due to this issue. I contacted and it took many messages to get them to answer me. They would only respond to me from 10pm to 4am. I figured they were in another country. They said that the package was returned and that I needed to pay $8 more to add my apartment number. I did and waited. When I did not receive my package again, I tracked it again. I said it was again with sufficient address. I emailed They apologized for the the mistake. I figured that they did not add my apartment number. Now they said it would take another 2 weeks. I asked them to overnight it to me. They said the package was lost and they had to remake the items. I said if the items were lost, don't make new ones. I would like a refund. They responded a week later and said that they would refund my a refund minus $20 for reshipment. I said that the last issue was their fault and that I would like my full refund or the package overnighted to me. They stopped responding to me. I am out of $112.35 plus $8 and I never received the gifts for my kids.

Victim Location 77346
Total money lost $47.97
Type of a scam Online Purchase

I ordered from Yes Custom on the 7th of February and I’ve called and emailed several times in regards to my order and no one picks phone up nor have they replied to my email.

Victim Location 49548
Total money lost $30
Type of a scam Online Purchase

Claim to be an American company but they arn't! I placed a Valentines day order January 27t... it is Feb.20Th and still NOTHING. I've tried emailing the email they have on their site and an automatic message comes back that the company is on vacation!? They take the payment for items through paypal. I checked out their Facebook page and there are hundreds of complaints about no items and nobody can talk to anyone in this company. I randomly get a email your item is on the way..... Check it out and its a tracking number from CANADA that says theres no info on this tracking number... It's a scam. I'm so disappointed.

Victim Location 30458
Total money lost $42
Type of a scam Online Purchase

I placed an order with Yes Custom Designs three weeks ago as a Valentine gift. I have yet to receive any communication informing me of an order number. I emailed the company and received a generic email saying they were on vacation February 2-10. I emailed them again on the 11th asking for assurance that the product would be delivered by Valentine’s Day. No reply. I’ve called, no answer. They had no issue withdrawing the money but they aren’t delivering the product.

Victim Location 44906
Total money lost $30
Type of a scam Online Purchase

I placed my order with this company January 30. They took the money from my account via PayPal and haven’t heard anything since. I’ve sent 2 emails without any reply and after doing a little more research, Im not the only person who this has happened to. Others have said that They received emails saying they “are on vacation” but I haven’t gotten anything!

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