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The Mortgage Service Center

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The Mortgage Service Center Reports & Reviews (41)

- Las Cruces, NM, USA • Aug 19, 2026

I received a letter and notice in the mail for me to call regarding my mortgage.

- West Dennis, MA, USA • Jun 15, 2026

Postcard and letter from The Mortgage Service Center in Jacksonville FL about “protecting your mortgage with TD Bank NA.”

+1
- Seattle, WA, USA • Jun 10, 2026

The Mortgage Service Center contacted me through an official-looking letter (similar to mailed tax information) that appeared time-sensitive and stated it was related to my mortgage. It included information related to my mortgage, including the county I purchased property in, my close date, my mortgage amount and my lender.

+4
• Jun 03, 2026

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- Corpus Christi, TX, USA • May 07, 2026

I received 3 different mailings. Two state they are from The Mortgage Service Center, 833-412-1369 & 833-408-1584. One was a postcard and doesn't indicate who it is from.

+1
- Sumter, SC, USA • May 07, 2026

I received this very limited detail in the letter that looked strange to me. I looked up the number on the letter and come to find out others had received the same letter. It lists out what county my recent mortgage was taken out in, my bank's name, etc. The letter lists my first name and says, "We have been trying to reach you regarding a matter of importance as it relates to your mortgage. Please call 1-833-408-1583. Thank you, The Mortgage Service Center". I did not call the number since I looked it up first, so I lost nothing. Just wanted to make others aware.

+8
- Lutherville Timonium, MD, USA • May 04, 2026

I received multiple notices in the mail from someone pretending to be a mortgage broker company saying I need to call them right away about my mortgage.

+1
• Apr 24, 2026

I got a letter from The Mortgage Service Center and at first it looked serious. It had urgent wording like “final notice” and made it sound connected to my mortgage.

Before calling, I searched online and found a lot of people saying the same thing — that these letters are usually solicitations, not your actual mortgage company. Some people say the mail is designed to look more official than it really is.

My guess is they want you to call so they can sell something like insurance, refinancing, or another service.

Important: if you really need mortgage help, don’t use the number on the letter. Call the number from your real lender statement or official website.

If you already called, just be careful what information you gave them. I would not share SSN, bank info, login details, etc.

Also worth knowing: mortgage/homeowner data can become public record, which is why new homeowners often get a lot of mail like this.

Posting this because the letter can definitely worry people if they don’t know what it is.

+3
- North Port, FL, USA • Apr 22, 2026

I have received 2 communications in the mail stating 'we have been trying to reach you regarding a matter of importance as it relates to your mortgage'. It indicates the closing date of my HELOC, the amount, the lender and the county in Florida where I live. It also indicates my mortgage ID number.

+1
- Ypsilanti, MI, USA • Apr 21, 2026

Shortly after acquiring a loan through a legitimate company, I started receiving letters from The Mortgage Service Center. I have received 5 letters from them with my loan amount, loan date, the mortgage company, and the county where the loan originated. Some letters state, "PLEASE CALL UPON RECEIPT OF THIS NOTICE"; others have a "Mortgage Protection" seal in an attempt to mislead me. There are different phone numbers: 878-251-2331, 833-402-0148, and 866-663-7459, but the company name is the same on each letter. Only one of the letters, in very small print, mentions that they are insurance underwriters.

+2
- Ruther Glen, VA, USA • Apr 16, 2026

Urgent letter about the importance of contacting about my mortgage.

- Soddy Daisy, TN, USA • Apr 16, 2026

Mail includes urgency to contact and includes personal information from a recent loan transaction from my mortgage lender.

- East Canton, OH, USA • Apr 13, 2026

Continually receiving mail about “we’ve been trying to reach you regarding a matter of importance as it relates to your mortgage”. Very concerning they even know we got the loan and we’re on it so fast.

- Malden, MA, USA • Apr 11, 2026

Just bought a house. The scammers probably pulled mortgage information from the deed and tried to impersonate my lender. Letter said "We have been trying to reach you regarding a matter of importance as it relates to your mortgage." The provided number, (833) 408-1587, is not the same as my lender.

- Holland, MI, USA • Apr 07, 2026

Received pieces of mail claiming they have been trying to reach me regardinf a matter of importance related to my mortgage with the phone # to call. I did not call it to fund out. Already recognized itcto be a scam.

- Mount Vernon, IN, USA • Mar 17, 2026

I received a pre-sorted first class mailing from The Mortgage Service Center at a Jacksonville Florida address stating that they have been trying to reach me regarding a matter of importance as it relates to my mortgage. Left a phone number of 1-833-408-1612 asking me to call.

- Covington, LA, USA • Mar 16, 2026

Their scam letter comes in the mail and pretends to be associated with your mortgage provider.

- Fairfield, PA, USA • Mar 12, 2026

The Scammer attempted to solicit Title Insurance fees, etc. as a result of public notice of my mortgage change. I received 4 separate 'Urgent' notifications via mail after closing a refinance.

- Southgate, MI, USA • Feb 19, 2026

Official looking mail: tear-sided notices and postcards marked OFFICIAL MAIL. Lists property info such as County and Recording Date, openly visible.

- Glenside, PA, USA • Feb 17, 2026

I’ve received numerous pieces of mail from this scam, one refers to themselves as “Mortgage Protection Center”, the other is “The Mortgage Service Center”. One says “ we have been trying to reach you regarding a matter of importance as it relates to protecting your mortgage with (states lenders name). Please call 1–833–408–1587.” The other says “ we have been trying to reach you regarding a matter of importance as it relates to your mortgage. Please call 1–833–408–1587.” They also have a made up Mortgage ID # to make it look extra convincing. The letters state my county, closing date on the loan, loan amount, and the lender name.

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