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The Mortgage Service Center

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The Mortgage Service Center Reports & Reviews (35)

- Lutherville Timonium, MD, USA • May 04, 2026
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I received multiple notices in the mail from someone pretending to be a mortgage broker company saying I need to call them right away about my mortgage.

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• Apr 24, 2026
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I got a letter from The Mortgage Service Center and at first it looked serious. It had urgent wording like “final notice” and made it sound connected to my mortgage.

Before calling, I searched online and found a lot of people saying the same thing — that these letters are usually solicitations, not your actual mortgage company. Some people say the mail is designed to look more official than it really is.

My guess is they want you to call so they can sell something like insurance, refinancing, or another service.

Important: if you really need mortgage help, don’t use the number on the letter. Call the number from your real lender statement or official website.

If you already called, just be careful what information you gave them. I would not share SSN, bank info, login details, etc.

Also worth knowing: mortgage/homeowner data can become public record, which is why new homeowners often get a lot of mail like this.

Posting this because the letter can definitely worry people if they don’t know what it is.

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- North Port, FL, USA • Apr 22, 2026
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I have received 2 communications in the mail stating 'we have been trying to reach you regarding a matter of importance as it relates to your mortgage'. It indicates the closing date of my HELOC, the amount, the lender and the county in Florida where I live. It also indicates my mortgage ID number.

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- Ypsilanti, MI, USA • Apr 21, 2026
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Shortly after acquiring a loan through a legitimate company, I started receiving letters from The Mortgage Service Center. I have received 5 letters from them with my loan amount, loan date, the mortgage company, and the county where the loan originated. Some letters state, "PLEASE CALL UPON RECEIPT OF THIS NOTICE"; others have a "Mortgage Protection" seal in an attempt to mislead me. There are different phone numbers: 878-251-2331, 833-402-0148, and 866-663-7459, but the company name is the same on each letter. Only one of the letters, in very small print, mentions that they are insurance underwriters.

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- Soddy Daisy, TN, USA • Apr 16, 2026
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Mail includes urgency to contact and includes personal information from a recent loan transaction from my mortgage lender.

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- Ruther Glen, VA, USA • Apr 16, 2026
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Urgent letter about the importance of contacting about my mortgage.

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- East Canton, OH, USA • Apr 13, 2026
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Continually receiving mail about “we’ve been trying to reach you regarding a matter of importance as it relates to your mortgage”. Very concerning they even know we got the loan and we’re on it so fast.

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- Malden, MA, USA • Apr 11, 2026
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Just bought a house. The scammers probably pulled mortgage information from the deed and tried to impersonate my lender. Letter said "We have been trying to reach you regarding a matter of importance as it relates to your mortgage." The provided number, (833) 408-1587, is not the same as my lender.

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- Holland, MI, USA • Apr 07, 2026
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Received pieces of mail claiming they have been trying to reach me regardinf a matter of importance related to my mortgage with the phone # to call. I did not call it to fund out. Already recognized itcto be a scam.

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- Mount Vernon, IN, USA • Mar 17, 2026
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I received a pre-sorted first class mailing from The Mortgage Service Center at a Jacksonville Florida address stating that they have been trying to reach me regarding a matter of importance as it relates to my mortgage. Left a phone number of 1-833-408-1612 asking me to call.

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- Covington, LA, USA • Mar 16, 2026
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Their scam letter comes in the mail and pretends to be associated with your mortgage provider.

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- Fairfield, PA, USA • Mar 12, 2026
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The Scammer attempted to solicit Title Insurance fees, etc. as a result of public notice of my mortgage change. I received 4 separate 'Urgent' notifications via mail after closing a refinance.

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- Southgate, MI, USA • Feb 19, 2026
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Official looking mail: tear-sided notices and postcards marked OFFICIAL MAIL. Lists property info such as County and Recording Date, openly visible.

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- Glenside, PA, USA • Feb 17, 2026
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I’ve received numerous pieces of mail from this scam, one refers to themselves as “Mortgage Protection Center”, the other is “The Mortgage Service Center”. One says “ we have been trying to reach you regarding a matter of importance as it relates to protecting your mortgage with (states lenders name). Please call 1–833–408–1587.” The other says “ we have been trying to reach you regarding a matter of importance as it relates to your mortgage. Please call 1–833–408–1587.” They also have a made up Mortgage ID # to make it look extra convincing. The letters state my county, closing date on the loan, loan amount, and the lender name.

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- Cape Coral, FL, USA • Nov 20, 2025
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Received several (4) four notices advising they were trying to reach me regarding a matter of importance as it relates to my mortgage

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- Cleveland, OH, USA • Sep 23, 2025
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They keep sending notices to call them with different looking mail notices and numbers.

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• Dec 08, 2025
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Agreed. Have not similar notices. Please beware

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- Delaware, OH, USA • Sep 19, 2025
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I bought a house, and once the title was instated I got a scam letter from The Mortgage Service Center saying, "We have been trying to reach you regarding a matter of importance as it relates to your mortgage. Please call 1-833-408-1587." It was deceiving because it has my new county, the date the title to my house was recorded, and my lender name.

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- Springfield, IL, USA • Jul 11, 2025
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After repeated letters were sent to me reguarding my mortgage, I called the phone number listed on the letter. I felt that my mortgage was in jeopardy. While talking to the person on the phone they sounded very official and proceded to ask me for information. They want personal information including my bank account numbers in order to process payments. They didnt want a credit card and became rude when i refused to give them what they wanted. Then they threattened me by saying my loan will default if i dont pay.

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- Nobleboro, ME, USA • May 13, 2025
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I received letters referencing a mortgage with my local bank. The letters include the amount of the mortgage and the closing date.

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- Tallahassee, FL, USA
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I am receiving letters stating the Mortgage company under my actual mortgage comoanybis trying to reach me. Even sending a fake checkn in the amount of $199.00. I have received a green postcard. And about 6 additional letters. 7 in all.

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The Mortgage Service Center Contacts

Phone:
+1 (833) 609-0386 14 19
+1 (877) 741-1099 15 17
+1 (888) 565-4854 15 18
+1 (844) 311-7110 14 19
+1 (866) 663-7459 15 18
+1 (877) 741-1098 15 15
+1 (866) 561-3261 16 16
+1 (888) 565-4854 16 17
+1 (866) 663-7459 17 15
+1 (844) 311-7110 16 17
+1 (833) 408-1591 16 17
+1 (833) 408-1609 17 16
+1 (737) 201-0284 16 17
+1 (833) 408-1587 15 18

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