Tailwindpets.com Reports & Reviews (1)
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SCAMPULSE
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SCAMPULSE
If you know any contact information for Tailwindpets.com, help other victims by adding it!
Scammer's website www.tailwindpets.com
Scammer's address 19201 S Reyes Ave Suite D15, East Rancho Dominguez, CA 90221, USA
Scammer's email [email protected]
Country United States
Victim Location AZ 85140, USA
Total money lost $296
Type of a scam Online Purchase
My order (10792) below was for
1) both a left and right side Hinged Knee Brace for Dogs - Cruciate Support and Improved Immobilization Ultra Mini (both Left & Right) AND
2) Connection Belt (Harness to Brace Connection)
I just received via UPS Tracking #: 1Z R48 3F8 04 9390 4493 but it only had the Left Side Knee Brace.
Therefore, it is missing the following items:
1) Right Side Hinged Knee Brace for Dogs - Cruciate Support and Improved Immobilization Ultra Mini
2) Connection Belt (Harness to Brace Connection)
They asked me to send them a photo as well as the packing invoice of what was received. I had to to this more than once. E-mailing the company back and forth over the same matter. Finally after 4 or 5 emails to them in regards to the missing products, I got frustrated and asked about their return policy. They informed me that since it was a custom order the only thing that could be return was the connection belt.
I posted a negative review in regards to my experience with the company TailWind and then they reached out to me requesting me to send the product back to them for a full refund back to my credit card. I asked them for a prepaid UPS return shipping label. TailWind then told me that I did not have to return the product just remove the negative posting. But my feeling is that now after 5 e-mails to and from TailWind, I cannot guarantee that they will refund my credit card after I remove the negative review. This company is totally shady!