Skinnyfit Reports & Reviews

Skinnyfit Reports & Reviews (6)

• May 02, 2023

Haven't used the product before. Once this is resolved I don't want nothing to do with the company. Please remove my name and information on me from your website or list. I would appreciate it. And please let me know when you receive this, so I know you received this. Thank-you!

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Scam

My partner and I each bought the 50% off add on Facebook and Instagram from Skinny Fit and a few weeks later we noticed $115.40 charge on each of our credit cards with no knowledge of being charged or email with the receipt on the charge. Filed complaint with our credit cards. It's a huge scam. Stay away!

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Victim Location 68123
Total money lost $84.29
Type of a scam Online Purchase

I purchased a one-time order of their product (which is more expensive than their subscription service). I didn’t want to get into a subscription service so I didn’t mind paying more. Then I saw a $84.29 charge yesterday on my credit card for my next order. I called to explain that I did not order a subscription. Customer service said they couldn’t refund my money until I returned it and i wouldn’t get my shipping refunded. Saw that they have a “D” rating on BBB. Very frustrating!

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Victim Location 99163
Total money lost $115.85
Type of a scam Online Purchase

A couple of months ago I found an ad on Facebook that points out to the website of Skinny Fit, the company selling herbal teas. I clicked on the link and opened their "buy now page" thinking to buy their detox tea, but did not buy it - the price was ridiculously high ($60 for 28 bags). When I was ready to leave the site, it opened another window suggesting to try their product for $9.95 only (a screenshot attached). As you can see it contains no one word about subscribing on a recurrent service. It simply says "Try" (to me it means: buy it once and see how good it is). If you look into "Terms and condition" you won't find any signs that you are subscribing to a recurrent service. Everything looks like a single time purchase. So, I proceeded with ordering. As a result I was charged $16.90 right away, 49.95 three weeks later (the difference between $9.95 and the full price) and was enrolled (against her will) into a subscription with the monthly charge of $59.95. It is certainly a scam because the web page of Skinny Fit never asks explicitly if you want a subscription or not. Talking with a company representative over the phone I got an impression that the company realizes that their way of subscribing new customers is, in fact, criminal. After my husband menaced them that we will call our bank with a complain that SkinnyFit uses my credit card number without my consent, they agreed to reimburse $109.90 (all but postal charges). But they did not do so yet. We think that Facebook is also involved in this criminal scheme because of placing the links to the scamming website in their stream.

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- Auburn, WA, USA

Scammer's phone 1-888-862-1758
Scammer's website get.skinnyfit.com
Scammer's address 11551 E. 45th Avenue Unit C, Denver, CO 80239, USA
Scammer's email [email protected]
Country United States
Victim Location WA 98002, USA
Type of a scam Online Purchase

The Skinnyfit website offers a trial size bag of their Detox tea and ZZTox tea for $9.95 a bag. After purchasing the trial bag, it automatically switches to a subscription service. What they don't tell you is that you will be charged for the retail price of their trial bags if you do not respond to them in 18 days. When I called customer service about it, the employee stated that it was in the terms and conditions. Here is the section of the terms & conditions on this specific issue:

"Trial – Renewal and Cancellation Terms

If you are offered a trial of our product, and you sign up for the trial, you will get to try the product for 18 days from the date of your purchase. You are responsible for shipping charges when you order a trial. When you check out, it will tell you the exact date that your credit card will be charged if you do not cancel your trial. You have until that date (which is 18 days from the date you order the trial of the product) to contact us to cancel your trial. Upon the expiration of the trial period, you will be automatically enrolled into a monthly subscription of the product, and the payment card you provided at the time of enrollment in the trial program will be billed in the amount specified at checkout and the product shipped thirty (30) days after the date you started the trial and each month thereafter unless and until you cancel. We may use an account updater to automatically update your credit card information in the event it changes, in which case, your renewal will be billed to the updated account information. To cancel your trial, simply call us at 1-888-862-1758 or email us at [email protected] before the expiration of the trial period. You are responsible for the shipping charges to ship the product back to us if you cancel."

Nowhere in the line of text does it clarify that I would I be charged twice for a trial bags. It's fraudulent and deceiving. Not only do they lie on their website but also over the phone. When I read the terms & conditions to the customer service rep, he automatically offered to cancelling the service and refunding everything.

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- Overland Park, KS, USA

Scammer's phone (888) 862-1758
Scammer's website www.skinnyfit.com
Scammer's address PO Box 61553, Savannah, GA 31420, USA
Country United States
Victim Location KS 66207, USA
Total money lost $54
Type of a scam Credit Cards

On 09/21, I placed an order and was charged $5.95 for a promotional/initial Skinny Fit order. When you order, the company places you on an automatic re-order system and sends more product each month. On 10/16, I was charged $47.95 for my second order and received this order. On 10/29, for some reason I was charged $53.90 for a third order which was not placed nor was it received. I called on 11/6 and cancelled my subscription to Skinny Fit. This cancellation was well within the automatic monthly reorder time frame. I never did receive a third shipment of the product. On 11/6, I received an e-mail confirmation cancelling my subscription. I have that third charge of $53.90 still charged to my credit card even though I didn't place the order and I have my cancellation e-mail from the company telling me no additional charges would be made and have asked the company multiple times to reimburse my card, but the company has not responded. This company has charged my credit card for an additional delivery and not even replied to my requests for reimbursement.

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