ShopFanz Reports & Reviews (1)
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SCAMPULSE
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SCAMPULSE
If you know any contact information for ShopFanz, help other victims by adding it!
Scammer's address NY, USA
Scammer's email [email protected]
Country United States
Total money lost $80
Type of a scam Online Purchase
Scam return policy from ShopFanz, hidden China address and shipping costs
I received my order on February 13, 2024. However, the Quality of the Fabric and the Look of the Merchandise did not look like the photos that were pictured on their website. The Fabric was more like light pajamas material; the Slit Shirt was made like a Baby Onesie, but made for Adults; the Leggings were made like Jogging Pants. Since I was not happy with these outfits, I decided to "Return for a Refund."
This is were the "Scam" comes into play. There is no Customer Service Telephone Number or Return Mailing Address on their Website, shopfanz.com; you can only contact them via Email at [email protected] for information regarding Refunds or Exchanges.
The items were originally shipped to me via USPS Priority Mail, Online Seller, 1655 Richmond Ave, Staten Island, NY 10314. I contacted ShopFanz via Email, explaining that I was unhappy with their products and would like the "Return Mailing Address" to "Return the Items for a Refund". ShopFanz sent approximately three Emails, after I contacted them several times, without their "Return Address" for my "Refund". Once I informed ShopFanz that I will be contacting the Better Business Bureau, if I did not receive a "Return Address" to return their merchandise for a "Refund", they finally decided to send an email with a "Return Address" of Room A6010, 6/F, Building A, No.85, Liguang Road, Zhoucun Community, Lishui Town, Nanhai, Guangdong, China, 528244. This is unbelievable and unacceptable!!
I could not believe that I ordered the merchandise from China. If I had known, that I was ordering and had to Return or Exchange Items directly to China, I would have never ordered these items. It will cost me $65.00 via the USPS to Return these items for a "Refund" of $79.98. This is definitely a "Scam", since the "Seller" does not indicate on their website that you are "Ordering" directly from "China" and that all "Returns/Exchanges"are to be "Mailed" back to "China". I would like ShopFanz to "Pay"for the "Return Shipping & Handling" charge and to "Issue" me a "Full Refund" for their "Deceptive Advertising."
Thanks in advance for all you can do!