Santorini Reports & Reviews (1)
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SCAMPULSE
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SCAMPULSE
If you know any contact information for Santorini, help other victims by adding it!
Scammer's address 1836 W Vogel Ave, Phoenix, AZ, USA
Scammer's email [email protected]
Country United States
Total money lost $214.97
Type of a scam Online Purchase
Order from santoriniclo.com never arrived, tracking shows wrong signature
2. The tracking number and FedEx showed that the package had been delivered. I had not seen it.
3. I emailed Santorini support at [email protected]. They replied quickly and graciously that they had been having communications difficulties with FedEx and they understood this was disconcerting to receive a delivered notice and not have the package. They offered three solutions: A)merchandise credit worth 150% of my original purchase B) a 20% refund of my original purchase and a reshipment of my original purchase or C) a full refund. I chose option B. They also sent me a "customer satisfaction" survey afterwards. I was pleased at the generous remedy offers, but a little apprehensive that I still hadn't received anything. I did say I was satisfied.
4) I waited and started to get concerned. I googled and saw that others had a similar story and never got their package. I looked up the original fedEx tracking and saw that someone signed for it-- the name that had signed for was not a name of anyone in my home nor in an immediate neighbor's home. When I clicked to see proof of delivery, it asked for an account number of the sending company/person. I emailed Santorini support and they said they could not give me the account number. I'd be interested in finding out if that tracking number was for a package actually addressed to me or just someone else in my town.
5) I also emailed Santorini to ask for a tracking number of the "redo" shipment, and they didn't provide one. They said again to allow 10 days. I have yet to receive a package. I haven't had a chance to check my account to see if I actually got the 20% refund at least or not.